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WE booked a flight, hotel and full insurance and then found despite that our flight is leaving from and returning back to China, the insurance we paid for is only valid for European Union residents. We rang edreams who gave us a random phone number for a UK insurance...
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#1141252
939/5000 I booked the ticket for "Edereams" on November 16, 2017 and that same day "Edreams" discounted half the money of the tickets using my bank account and sent me a confirmation of the reservation with a reservation number created by " Edreams ", but I did not...
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eDreams
eDreams
Edreams Verified Representative

Hi Yamil, I have assigned your case to one of our agents who will be in contact shortly. Best wishes, Liam - Customer Care

3.2
I liked
  • Product
I didn't like
  • Unprofessional
#1135414
One sector of a return flight I booked with eDreams was cancelled by the airline and a full refund promised by the airline. eDreams confirmed receipt of cancellation documentation before my trip started, requested my banking details for the refund (which I gave them...
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Anonymous
Anonymous

Hi there, Let us know about your concerns by filling the form on the link below.https://tinyurl.com/ka77d8uWe will happily look into it. Logan - Customer Care

1.7
I liked
  • Cheap fare
I didn't like
  • Customer service
  • No intention of giving refunds
  • Refund not given
#1130983

Edreams - Unauthorised debits from my acc

Edreams
#1055484
You have $$$ from my australian accunr without my athorty
Comment
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Airplane Tickets Refund Review

Edreams
#1024458
1.0
Details
Edreams is thiefs they stole people money and may they burn in *** for what they did too me and thousands of other people they make me sick
Comment
Show
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Short Review on March 20, 2017

Edreams
#1023178
1.0
Details
Cancel tickets can't get money back out of edreams all this bulshit excuses
Comment
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Customer service
Exchange, Refund and Cancellation Policy
Staff
Value for money
Website

Edreams Flight Booking Review

Edreams
#1009786
1.4
Details
I booked a ticket from Newcastle to China but cancelled before departure. Dreams promised to refund in 30 days. But 40 days passed, I haven't receive anything. When I call the customer service, they always ask me to wait another 7 days.
Comment
Show
Customer service
Discounts and Special Offers
Price Affordability
Value for money
Website
In July 2017 Easyjet cancelled our flight and being the worst busiest period of the year, there were no other flights for 5 days. So we had to book with different airline. Not many tickets available, only 2 tickets available with eDreams. On the process of quickly...
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eDreams
eDreams
Edreams Verified Representative

Hi there. We are sorry to have read about your customer experience. We have sent you a private message if you could please check your inbox. James – Customer Care

2.8
Barcelona, Catalunya
I didn't like
  • No amendments
  • Took my money
  • No support
#1114060
I tried to book a flight with edreams about 2 weeks ago. I put in my card information and AFTER they took my money they let me know the tickets were not available. Ok then. I looked at my bank account and noticed that they had taken the funds out of my account $858....
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eDreams
eDreams
Edreams Verified Representative

Hi there. Our apologies for the delay to respond. We are sorry to have read about your customer experience. We have sent you a private message if you could please check your i...

#1101394
This company is a rip off!!! They sent us a text message saying that our flight between Barcelona and Lisbon was delayed. It really wasn't. When we got to the airport we missed our original flight because of their text. They are now saying is the airlines fault because...
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eDreams
eDreams
Edreams Verified Representative

Hi there. Our apologies for the delay to respond. We are sorry to have read about your customer experience. We have sent you a private message if you could please check your i...

1.0
#1097000
I did on August 23 2017 book two air flight tickets for the flights Trieste-Rome and from Rome to Trieste and I got a confirmation for a price of 385,06 Euro. I agreed with this price, but ten minutes after I confirmed the booking I was informed that E-Dreams could not...
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eDreams
eDreams
Edreams Verified Representative

Hi there. Our apologies for the delay to respond. We are sorry to have read about your customer experience. We have sent you a private message if you could please check your i...

#1093249
Had several flights with them. Everything was okay until now. Booked a flight, they provide insufficient information, couldn't board for their fault. Calling them have gave no result. Edreams asks to call air company, air company asks to call edreams, because they sold...
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eDreams
eDreams
Edreams Verified Representative

Hi there. Our apologies for the delay to respond. We are sorry to have read about your customer experience. We have sent you a private message if you could please check your i...

Anonymous
art.ogay

They partially refund me $1700 out of $2200. But I am still not satisfied.

2.2
#1082813
Unfair service, I would not recommend anyone. I bought tickets week ago WAW-BCN-WAW for 4 people, price was 540 EUR and 50 EUR discount for payment of visa debit card on Edreams.es. E dreams took from my card 2 X 320 EUR (!) and I received messages saying that I should...
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eDreams
eDreams
Edreams Verified Representative

Hi there. Our apologies for the delay to respond. We are sorry to have read about your customer experience. We have sent you a private message if you could please check your i...

1.0
#1081246
I get a flight confirmed on the 18th June DLA-ABJ with Rwandair. I show up at the airport and the e-ticket confirmed by edreams is invalid. My name is not on the passenger list. I call edreams who says the flight was cancelled - they never notified me of the same and...
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eDreams
eDreams
Edreams Verified Representative

Hi there. Our apologies for the delay to respond. We are sorry to have read about your customer experience. We have sent you a private message if you could please check your i...

2.4
Barcelona, Catalunya
I liked
  • Cheap fare
I didn't like
  • Poor customer service
  • Unreliability
  • Lack of transparency
#1063321