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2.7 Based on 108 reviews
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  • Customers like
    • Unprofessional 5
    • Pathetic 4
    • Flight and hotel 2
  • Customers don't like
    • Customer service 18
    • No refund policy 9
    • Steal money from you 9
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I recently booked a Jetstar flight on They sent me an email confirmation that said "The total cost of your reservation is $442.22. The details of the amounts charged to your card are shown below: - Jetstar: $413.19 - eDreams: $28.58 This ticket has been converted from the airline's currency in order to display it in your local currency ($). Finally, when I checked the charges posted to my credit card, what was actually charged to... Read more

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OMG, this is definitely the worst company i have ever experienced in my whole life. if you want to reach their service, the only way that you can do is making phone calls, and for each call before it really connected, the minimum waiting time is 15 minutes. Plus never think one call can help you solve your problem. I have made 7 so far just to cancel my booking. Because they never call you back as promised, and they never send you the email as... Read more

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My booking was unconfirmed due to airlines need me to provide my passport information in order to issue my ticket, and I have immediately send those information to eDreams, but after few days they still cannot help me to confirm the ticket, unfortunately my ticket was cancelled!! I try to send email to ask eDreams customer service centre to help me for several times, but they only ask me to call their centre, as I am in HK, if call them I have... Read more

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Be carful people! We can cancel a flight but edreams does not want you to do it of course!!!!! People at the help desk of edreams are all liars they pretend they can not but it is actually possible within the 24h of the booking without any fees of course (except if it's a low cost company of course) this a rule and you can confirm this info by calling the airline directly. Edreams will do everything in its power to prevent you to use your right... Read more

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  • From mobile
  • Oct 08
  • #933227

Hello my name is Emre.I had flight today but they cannot accept me because of they want to visa.Can you change my fliht please.Air Canada AC1641 and AC810 My name is İsa Emre Tek.Now ı am miami airport please help me.‭+1 (786) 769-0696‬ this is my number now

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I have been on call with these crooks for more than 30 mins now and every time they say your booking is cancelled and you will receive an email confirming the same. Trust me guys they don't cancel your booking because they've no intention to refund your money.. I was clearly told that once canceled only tax amount would be refunded, which is roughly 62Euros per ticket and having booked 2 tickets it should've been 124 euros but now it seems like... Read more

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booked flights with edreams in january the flight out bound was cannceld sinc then iv been batterd from pillow to post e dreams putting the blame on aerlingus and arelingus putting blame on e dreams i got told i would get full refund in 7 to 10 working days & guess what still waiting i will never book with these two (robbing irish fuxkers again ) i will never book through a third party copany again in future will ony book direct with the air... Read more

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We travelled to tenerife as a party of 3 with a child under 2 years old. No meals were included, despite the website and booking confirmation stating that breakfast and dinner were included. No cot was provided because edreams didn't tell the hotel we had a baby with us. Hotel was in tenerife north, but we flew in to tenerife south. No replies to emails sent. Will now go to abta and demand full refund. Read more

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Conversation started August 17Angry customer8/17, 9:41in the eveningAngry CustomerI contacted your company to change a flight a few days ago. No need to say that I had to call 10 times. Your operators are so rude, and, really? All Indians? Cheaper? Disgusting. I needed to change a flight due to a family emergency, my mum got admitted to palliative care. She actually passed the last Sunday. You DID NOT HELP ME, you said that to change my flight I... Read more

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  • From mobile
  • Aug 29
  • #909296

Please Don't book anybody through this site never ever.Sure you ll trap from this site.they gave hidden payment and they ll cheating end of the confirmation. So please please don't try this site...

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