Veron F Gap

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Verified Reviewer

Refunds

Booked a flight to Freetown. Couple of days later got an email from Edreams saying no space on the flight so they going to refund me in 5-7 working days that's was on the 16th of November and am still waiting for my money nono
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Loss:
$780

Preferred solution: Full refund

Philip H Seo

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Verified Reviewer

Passenger name change

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None existent customer support...appalling. Took forever searching the Internet to try and find the number and even then it just kept trying to force me online. I WANT TO TALK TO A PERSON, NOT A COMPUTER
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Cons:
  • No customer support

Preferred solution: To know if i can and change a passenger name

User's recommendation: Don't bother

Christiandavid Q

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Verified Reviewer

Complaint regarding the renewal of the subscription

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on December 22nd I realized that I was charged for the renewal of the prime. I didn't leave any credit card registered. I don't know how the app got my card details. I haven't used the app for years, in fact I no longer needed the prime. I request my money back and an explanation of how the app took my card details.
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Loss:
$58
Cons:
  • App takes your credit card details and pay the prime service

Preferred solution: Full refund

Resolved
Achref B

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Verified Reviewer
| map-marker Istanbul, Istanbul

Resolved: Change my flight

Updated by user Jan 28, 2024

Company fixed the issue and I have been provided with apology. I want change m'y ticket

Original review Dec 28, 2023
hi, I want to change my ticket with the reference number & Id: 6JGD9X / 139******** I was trying to change it throughout edreams app but I couldn't, could you please help me? I want to change the date to: 31/12/2023 thanks
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Ciani Pzy
map-marker Trigueros, Huelva

You took money from my bank account. 64,99 € Friday 17/11. I want you send it back

eDreams - You took money from my bank account. 64,99 € Friday 17/11. I want you send it back
You charged me 64,99 for not reason. I didnt book anything. I didnt buy anything. I want to have my money back. Please put me in contact with the financial department of eDreams prime. Thanks for your time and help
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User's recommendation: If this is a scam I have to change my card and not booking fly with edream

Resolved
David T Hjy

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Verified Buyer
|

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Verified Reviewer

Resolved: Contact problems and after sale service

eDreams - Contact problems and after sale service
Updated by user Dec 07, 2023

Company fixed the issue and I have been provided with apology. Edream will refund my money but they deducted 100$

Original review Nov 07, 2023
My flight was cancelled by the airline. I received only 34% of the original payment! All the attempts approaching eDreams customer service are in vain!! Horrible company and website. Take my words as a warning before entering a disaster
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Loss:
$700
Pros:
  • Non
Cons:
  • Horrible unreachable service

Preferred solution: Full refund

User's recommendation: AVIOD AT ALL COST

Tom W Tkx

Flights don't exist

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DO NOT deal with this company under any circumstances. They "sell" non existent flights from airlines that don't exist.
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Loss:
$860
Cons:
  • Everything just avoid it at all costs

Preferred solution: Full refund

Anonymous
map-marker Islington, Islington

Money was taken from my account without permission

Basically took 69.99 from my account didnt contact me just took the money for subscription Im really surprised they were able to that without my knowledge
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Lilton Fju

Dont take ticket

I bbook ticket for chorouk talbi from casablanca to istanbul on 7.3.24 I dont take ticket , i want to know the status
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Hector D Pns

Refunds

I booked the wrong flight. I already talk to Sprint. They issued me a refund but I still have not gotten it and im wondering what is going on
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Loss:
$215
Pros:
  • Good prices
Cons:
  • Bad customer service

Preferred solution: Full refund

Pare S

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Verified Reviewer

Worst experience customer service

Edreams could not resolve the issue for sending the email through my email even though I had requested for many days. The customer services is helpless because they were just keeping repeat the words over and over, but could not help to resolve the issue. They only told you to wait which I have no ideas till when my problems will be resolved. This will be my first and last time booking with Edreams ever.
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Loss:
$500

Preferred solution: Full refund

User's recommendation: Please don't use Edreams!! The price looks cheaper but it was actually more expensive

Benjy Ymb

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Verified Reviewer
| map-marker Asa, Halland County

I want to stop my edrams prime.

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The person who we spoke to was very helpful and he help us very much. I was very Happy and Im are very thankful for his help.
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User's recommendation: Idont have an recommendation because it was an amazing call.

Brad B Bap
map-marker New York, New York

Cancel membership

I canceled my policy a month ago and you guys are still charging me 69.99. I want it refunded and canceled.
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Resolved
AYUBI H

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Verified Reviewer

Resolved: Geld zurück überweisen

Mein Kunden Nummer lautet 738880 Sehr geehrte Damen und Herren Sie haben von mein Konto zwei mal Geld genommen bitte überweisen Sie mein Geld in mein Konto 140 Euro zurück ohne Gebühren warum haben von mein Konto Geld genommen. Bitte überweisen Sie mein Geld zurück. Mit Freundlichen Grüßen Hashmatullah Ayubi geboren am 22,04,1980
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Loss:
$140
Pros:
  • Money back payment

Preferred solution: Money back payment

Jennifer K Cmi

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Verified Buyer
|

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Verified Reviewer

Weird transaction from my creditcard

eDreams - Weird transaction from my creditcard
Good morning, This morning there was made a transaction from my creditcard and I never booked anything on the website of Edreams. The amoun is 89,99 and my card number is ... I hope you can explain why this transaction is made and I want of course this money back. I only have an account and I can't remember I bought anything on your website. Please, can you answer me soon? Regards!
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Loss:
$90
Pros:
  • I dont know
Cons:
  • I dont know

Preferred solution: Full refund

User's recommendation: Check your creditcard on a regular base!

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