Dear trevellers, I want to warn you to buy fly ticket trough this browser. I have just fresh experience to rebook the ticket because of cancelled flight.
One word - NIGHTMARE!!! I have spent 2,5 hour on the telephone and solved nothing! If you finaly get the right person on the phone they don´t tell you anything which could help you, reconnecting still to new and new colleagues and you have to wait 20-25 min to get connected again...Arabic or Indian are sitting on the phone and you can hardly understand what they are saying. If they feel you are pushing too much they simply dissconnect you Ridiculous!
Finaly if you get person who is willing to discuss with you, you are told to contact providing airline directly. At the end you get wrong telephone number and you have to do the whole proccess again! Helpline- *** You are talking to robot!!! So finaly the best way is realy to contact the airline directly.
Honestly NEVER MORE with EDREAMS!
I fully understand this time is not easy but for all of us. With e-dreams if you show you need help, they play a game with you!
User's recommendation: don´t use this company to buy ticket!
Monetary Loss: $500.
Preferred solution: Full refund.
eDreams Pros: Okay cost.