I have recently bought ticket from edream to Marakkech and and was quoted approx 143 with no edream fees but when i went to payment screen they have charged apprx 176 with no breakdown. I have also taken their additional premium option that I will be able to cancel or change this booking at any time.
After a week due to some family issue i have to cancel teh trip and when i called them say they will not charge me cancellation fee and will refund tax but flight ticket is non-refundable.
I'm still dealing with it and really pissed of misleading site. JUST AVOID THEM......
jafsam wrote the review because of poor customer service at Edreams and attached photo s. Reviewer claimed that he or she lost $200 and wants Edreams to issue a full refund.
The most disappointing in user's experience was difficult cancellation process, customer service, misleading and scammer. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.