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1.0

It has been a terrible couple of months. I have been on the phone for HOURS trying to get EDreams to find me a new flight to replace the one that has been cancelled.

Talking from agent to agent, but no real plan. The first time they told me to wait 2 weeks and I would receive my new booking confirmation. This never happened. I called back, and they told me exactly the same thing.

Now it's been 3 months and my ''cancelled'' flight is soon. But no news from EDreams. I EVEN took the insurance AND the flexible dates option. And now, because of the whole corona virus situation, EDreams even REFUSES to answer calls.

HOW is this a good customer service?? I am completely disappointed. I paid 1100 euros for this whole trip.

DO NOT trust this website, it is a complete scam, so unless you are booking a near-date and cheap ticket from them, do not even try to use EDreams.. I definitely regret trusting their service.

User's recommendation: Do not book with EDreams.

Product or Service Mentioned: Edreams Flight Booking.

Monetary Loss: $1200.

Preferred solution: Full refund.

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