Contact eDreams Customer Service
eDreams Phone Numbers and Emails
Toll-Free Number:
-
(844) 539-6719USA
Customer Service:
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(650) 215-5189Special Service Request
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+3 317 036 0304France
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+49 305 200 2073Germany
eDreams Emails:
How to Contact eDreams Customer Service?
eDreams Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
eDreams Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call eDreams is 8445396719. 31% of consumers used this number to address their issues and concerns. Meanwhile, 51% of users reported contacting a real person successfully by dialing the phone number 6502155189.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 10 minutes.
Be prepared for the call as eDreams may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
eDreams Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call eDreams is 8445396719. 31% of consumers used this number to address their issues and concerns. Meanwhile, 51% of users reported contacting a real person successfully by dialing the phone number 6502155189.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 10 minutes.
Be prepared for the call as eDreams may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call eDreams mainly because of activation/ cancellation, refund and request for information.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact eDreams is customerservice-en@contact.edreams.com. 78% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
eDreams Website:
eDreams Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Phone Number: +1 800 558 855 00
Other Location:
eDreams LLC
3350 Virginia St., 2nd Fl.
Coconut Grove, FL 33133
United States
How Good is eDreams's Customer Service?
Summary of eDreams Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call eDreams?
Activation/ Cancellation Question:
- “Cancellation”
- “Want to cancel my account”
- “Cancel booking”
Refund Question:
- “Refund”
- “Refund for the major change in flight”
- “Refund credit 90 Euro”
Request for Information Question:
- “Booking confirmation required”
- “Hotel provider - urgent assistance”
- “Booking confirmation”
Payments and Charges Question:
- “Payment”
- “Unauthorized payment”
- “Unathorized transaction”
Return/ Replace Question:
- “Incorrect flight information”
- “Change flight”
- “Flight change”
Account Question:
- “I need my reservation code for my flight”
- “Membership”
- “Subscription”
Product/ Service Question:
- “Booking Error”
- “Lodge a complaint”
- “Recent tickets purchased”
Shipping and Delivery Question:
- “I am trying to get the itinerary for Jameela James and Trenelle Williams leaving from Atlanta to Miami round trip April 19th to the 27th. I have not received my itinerary update.”
- “Did not receive ticket”
- “I pay tickets but I have not received my fly information”
Cards Question:
- “Your company take my money from my card”
- “Am fost taxat cu 90€ de pe cardul meu de ce???? care este motivul si *** o poti lua asa? te dau in judecata!!!!”
- “My card is debited from your company tow times”
Staff Question:
- “Customer service / suscripción”
- “Adding service to flight”
- “Service financier”
Website/ Application Question:
- “Website 404 not working”
- “I have never used this site and I have been charged for a membership”
- “Issues with flight scheduling on site”
Other Question:
- “Get out the edrams”
- “Getting back my money”
- “Booking ticket”
Compare eDreams Customer Service To
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