Contact eDreams Customer Service
eDreams Phone Numbers and Emails
Customer Service Number:
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(650) 215-5189Special Service Request
Customer Service:
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(929) 270-4187
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+44 207 660 5004App Support
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+6 128 278 4214Australia
eDreams Emails:
eDreams Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
eDreams Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call eDreams is +44 800 026 1530. 39% of consumers used this number to address their issues and concerns. Meanwhile, 50% of users reported contacting a real person successfully by dialing the phone number (650) 215-5189.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 9 minutes.
Be prepared for the call as eDreams may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
eDreams Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call eDreams is +44 800 026 1530. 39% of consumers used this number to address their issues and concerns. Meanwhile, 50% of users reported contacting a real person successfully by dialing the phone number (650) 215-5189.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 9 minutes.
Be prepared for the call as eDreams may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call eDreams mainly because of activation/ cancellation, refund, payments and charges.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact eDreams is customerservice-en@contact.edreams.com. 81% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact eDreams Customer Service?
Contact Information
eDreams Website:
eDreams Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Phone Number: +1 800 558 855 00
Other Location:
eDreams LLC
3350 Virginia St., 2nd Fl.
Coconut Grove, FL 33133
United States
eDreams Customer Service Reviews
If I could give zero stars, I would.
eDreams charged my card $4.99 without clear authorization, then conveniently sets you up for additional charges a few months later unless you catch it in time. That is not transparency, that is a trap.
Customer service is slow, frustrating, and designed to make cancellation harder than it should ever be.
A subscription should not feel like a scavenger hunt to escape. If a company is confident in its service, it does not need to rely on sneaky billing tactics.
I have requested to cancel, which I thought I did months ago, and demanded a refund, and I will dispute any future charges with my bank. Be extremely careful before entering your card information here. Read every line twice.
Then read it again.
There are plenty of travel sites that do not rely on questionable subscription practices. Save yourself the headache and choose one of them.
Hi
I've contacted your 021300**** number for a week, asking to cancel my subscription with no one answering my calls, just stupid remote talking in the background for over 20 minutes, wasting my airtime. I want you to cancel ASAP.
I am tired of this. I even tried contacting you on social media.
Your customer service is very poor. I don't want to lie, but you say 24/7.
Be truthful to customers about locking them in long term contracts for prime membership so now I have to pay for membership till thru august after cancelling membership
How Good is eDreams's Customer Service?
Summary of eDreams Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call eDreams?
Activation/ Cancellation Question:
- “Cancelled my monthly fee”
- “Cancel prescription”
- “I want to cancell subscription with u guys as I am not working now that 229 u pull from my account can make a difference on my groceries”
Refund Question:
- “I want a refund”
- “Refund for subscriptions”
- “Refund 80 e”
Request for Information Question:
- “Need help”
- “I need to find out about my debits”
- “About my ticket”
Payments and Charges Question:
- “Overcharged”
- “Still getting charged $16.50 when membership is cancelled”
- “I was charged for prime annual am not even a member”
Return/ Replace Question:
- “Change flight”
- “Over changing”
- “Flight changes”
Account Question:
- “Prime membership subscription”
- “EDreams membership”
- “Why is there a church on my account”
Product/ Service Question:
- “Complain about decreasing money from account”
- “Booked but not get ticket number”
- “Error flight booking”
Shipping and Delivery Question:
- “My current flight is delayed and I am going to miss my next flight”
- “Tickets not received”
- “Flight delayed by 3 hours”
Cards Question:
- “My card is being charged”
- “Teke many from card”
- “Unable to add identity card information”
Staff Question:
- “Customer service”
- “Customer service bot sucks”
- “Disgraceful service and unnecessary detail checks now paid extra €40 per person, refund demanded”
Website/ Application Question:
- “Boarding pass not downloading”
- “Unable to lo into the airline website for my booking because the email provided is incorrect. Ryanair have advised to contact thev3rd party. Our flight is tomorrow”
- “I can't find my booking on airline site”
Other Question:
- “Money deductions”
- “Reclaim”
- “Cant do check in”
Compare eDreams Customer Service To
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