eDreams Phone Numbers and Emails

Toll-Free Number:

  • (844) 539-6719
    United States

Headquarters:

  • +3 493 508 0900

Sales:

  • (929) 270-4181
    Rest of the World
  • (929) 270-4186
    United States
  • +3 389 927 1045
    France
  • +49 692 000 1819
    Germany
  • +3 490 200 0012
    Spain
  • +44 800 026 1532
    United Kingdom

Support:

  • (929) 251-9109
    Rest of the World
  • (844) 539-6719
    United States
  • +3 317 036 0304
    France
  • +49 305 200 2073
    Germany
  • +3 490 288 7107
    Spain
  • +44 800 026 1530
    United Kingdom

eDreams Emails:

General Info
Jobs/ Career
More phone numbers and emails Less phone numbers and emails

eDreams Contact Information

eDreams Website:

eDreams Online Chat:

Corporate Office Address:

EDREAMS VACACIONES, S.L.
Calle Conde de Peñalver, 5,
Madrid, Madrid 28006
Spain

Other Info (opening hours):


eDreams LLC

3390 Mary Street Suite 116,

Coconut Grove,

Florida 33133,

USA

Fax:

93 508 85 59
Edit Business Info

eDreams Rating Based on 530 Reviews

Rating details

1.6
more details
Customer service
Website
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

Summary of eDreams Customer Service Calls

2.9K TOTAL
CALLS
08:17 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call eDreams Customer Service?

Refund Question:

  • “I need refund”
  • “Refund as my flight was cancel”
  • “Refund”

Activation/ Cancellation Question:

  • “Cancellation”
  • “The airline cancelled my flight”
  • “Cancel a subscription”

Request for Information Question:

  • “Checking for code discount on hotel booking as not working”
  • “Information about my flight and hotel”
  • “Booking confirmation”

Return/ Replace Question:

  • “Change flight”
  • “Flight change”
  • “I have booked a flight from manila to dipolog on the 3 October and returning on the1 nov the money has been paid from my account i have not received confirmation or a reference number”

Payments and Charges Question:

  • “I've been charged to 2 time for one ticket”
  • “Charges on my card”
  • “Unauthorized charge”

Product/ Service Question:

  • “Is there a way to book a ticket with the live operator”
  • “Modify the flight with date change option insurance”
  • “I try to book a reservation”

Shipping and Delivery Question:

  • “I didn't receive booking reference number”
  • “I did not get my refund for a flight trip cancelled last year due to covid”
  • “I didn't receive confirmation e-mail”

Account Question:

  • “Why taken my money from my bank account!!”
  • “They took money from my accounts without my concern”
  • “Money was deducted from my account wrongly”

Cards Question:

  • “Stolen money from my card”
  • “Double chare on credit card”
  • “I need to change the Visa card to a master card for my refund”

Website/ Application Question:

  • “Website Booking Error”
  • “You site giving me "somting went wrong" message 10 times in a row”

Staff Question:

  • “I want to add a minor service for booked flight: DCBCJK”
  • “Customer service”

Other Question:

  • “Regarding my booking”
  • “I need to Change my flight”
  • “I booked my flight wrong”

About

eDreams Return Policy
To read more: https://www.edreams.net/us/flights/tokyo/TYO/
eDreams Terms of Service
All The User's booking details will be sent to this email address. This platform ("Platform") is available to all users ("User" or The User of Website), subject to these general terms and conditions ("T&Cs"). When The User of company services make a booking on the Platform or use the Platform in any other way, The Customer acknowledge that The User of Website have accepted these T&Cs. This Platform is operated by Vacaciones eDreams, SL, duly incorporated in Spain and registered in the Trade Registry of Madrid with registered office address is at Calle Conde de Peñalver, 5, - 1º Ext. Notwithstanding the above, if The Client of Edreams are a consumer who pays the booking with a credit or debit card issued by a financial institution which is established in the The Company the eDreams' subsidiary eDreams LLC will act as the collecting entity on behalf of eDreams and therefore it will be The Customer's agent in respect of The User's booking.
To read more: https://www.edreams.net/terms-and-conditions/
eDreams Privacy Policy
All The Client's booking details will be sent to this email address. When The User of company services make a reservation for someone else through this website, Website will request personal information and travel preferences about that individual. The Customer should obtain the consent of other individuals prior to providing Edreams with their personal information and travel preferences, as any access to view or change their information will be available only through The Customer's account. Anyway, The Client will be able to unsubscribe at any moment, using the link that The User of Website will find in every newsletter for this purpose. Website also keep it to recognize The User when The Customer visit Company's website again, in order to improve The Customer's user experience. Please note that Website may associate this information with The Customer's account. www.edreams.net use this information, as well as the personal data provided defined hereinafter, and share it with third parties, to customize advertising, analyze traffic, provide The Client with social media related services, improve quality and tailor The Client's searches, to prevent and detect fraud; where some of them, such as payment providers and financial institutions (fraud detection, prevention or chargeback purposes) could be acting as autonomous data controllers.
To read more: https://www.edreams.net/privacy-policy/
Top eDreams Services

Flight Booking, Customer Care, Car Rental Booking

Top eDreams Products

Website

eDreams Pros and Cons

Pros: Unprofessional, Pathetic, No pros, Only cons no customer service, Zero customer support

Cons: Customer service, No refund policy, Help centres have no valid contacts, Help center have no valid contacts, Difficult cancellation process

Related Companies

eDreams Odigeo, Opodo, Go Voyages, Travellink

Summary

Being founded in March 1999, Edreams has become one of the biggest e-commerce travel companies in Spain and one of the leaders in Europe. It offers over 60,000 flight routes from more than 100 airlines, and over 150,000 hotels in 30,000 destinations around the world, as well as vacation packages and car rentals. Edreams not just helps its customers to plan their travels, but also offers online marketing and advertising services to different businesses. Over 500 companies use Edreams as an advertising platform for their campaigns. Being based in Barcelona, Spain, the company is currently operating in 19 countries, including Spain, Italy, France, Portugal, the UK and the US, etc. The co-founder and CEO of Edreams is Javier Prez-Tenessa de Block.

eDreams reviews and complaints

eDreams is ranked 113 out of 825 in Travel Agencies category

Area Served

Europe, Worldwide, UK, USA, Australia

Payment Methods

MasterCardVISAPayPal

Edit Description

Compare eDreams To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Expedia
2941 reviews
1.6
CheapOair
1906 reviews
1.5
Skyscanner
72 reviews
1.6
Write a review
Do you have something to say about eDreams? What happened? What can we help you with?
Submit review Don't show this popup