Contact eDreams Customer Service
eDreams Phone Numbers and Emails
Customer Service:
-
+3 317 036 0304France
-
+49 305 200 2073Germany
-
+3 490 288 7107Spain
eDreams Contact Information
eDreams Website:
eDreams Help Center:
Corporate Office Address:
Other Info (opening hours):
Locations:
United Kingdom
Hammersmith Grove,
26-28,
London,
England W6 7BA
Germany
Hamburg Büschstraße ,
12 D,
Hamburg 20354
Spain
Carrer de Bailen,
67-69,
Barcelona 08009
Additional Contact Number:
(003) 959-4833
Summary of eDreams Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call eDreams Customer Service?
Refund Question:
- “Refund money”
- “Refund status”
- “Refund”
Activation/ Cancellation Question:
- “To cancel my flight”
- “Cancel”
- “Cancelled flight”
Request for Information Question:
- “I need to be confirmed my ticket as soon as possible”
- “Reschedule flight”
- “Airline can't find out booking”
Payments and Charges Question:
- “Payment”
- “Billet avion”
- “Charges on my debit card”
Return/ Replace Question:
- “Change my flight”
- “Change booking”
- “Change flight”
Account Question:
- “Money taken from my account took .”
- “They tock me money from my account”
- “Money taken from my account”
Product/ Service Question:
- “Trying to book tickets online”
- “Edreams prim draw out money in my bank account i don't know why!”
- “I didn't buy anything from you today but you can withdraw money from me !!! i want to get them back !!”
Shipping and Delivery Question:
- “I cannot get the boarding pass which I booked for a friend”
- “I didn't received my reservation number”
- “I have not received a confirmation email for my booking”
Cards Question:
- “Edreams prime withdrew two times £59 pounds my credit card only 22 June and 23 June they don't give me any service and this company is *** compaony they don't have any contact number in the uk when do you buy from this company please be careful eve”
- “Yall keep charging my credit card”
- “To teport fraud on my card”
Staff Question:
- “Customer service”
- “Have some urgent issues. Fligth booked by mistake 1 hour ago. Need to speak urgent with someone from customer service”
- “I have bought tickets and you have not given me them I am very displeased with the service and would like to be contacted ASAP”
Website/ Application Question:
- “Bonjour j'ai vu sur ma banque que vous avez pris 54 € 99 centime, je sais pas pourquoi j'ai pas utiliser l'application et je suis pas abonné”
- “Website 404 not working”
- “Website”
Other Question:
- “Ticket issues”
- “Flight issues”
- “I need my money back”
About
Flight Booking, Customer Care, Car Rental Booking
Website
Pros: No pros, Unprofessional, Cheap, Zero customer support, There are no pros
Cons: Customer service, Poor costumer service, No support, Difficult cancellation process, Steal money from you
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Being founded in March 1999, Edreams has become one of the biggest e-commerce travel companies in Spain and one of the leaders in Europe. It offers over 60,000 flight routes from more than 100 airlines, and over 150,000 hotels in 30,000 destinations around the world, as well as vacation packages and car rentals. Edreams not just helps its customers to plan their travels, but also offers online marketing and advertising services to different businesses. Over 500 companies use Edreams as an advertising platform for their campaigns. Being based in Barcelona, Spain, the company is currently operating in 19 countries, including Spain, Italy, France, Portugal, the UK and the US, etc. The co-founder and CEO of Edreams is Javier Prez-Tenessa de Block.
eDreams is ranked 208 out of 854 in Travel Agencies category
Europe, Worldwide, UK, USA, Australia, Other, Canada
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