eDreams Phone Numbers and Emails

Customer Service:

  • +3 317 036 0304
    France
  • +49 305 200 2073
    Germany
  • +3 490 288 7107
    Spain
  • +44 800 026 1530
    United Kingdom

Headquarters:

  • +3 493 508 0900

Sales/ Reservations:

  • +3 389 927 1045
    France
  • +49 692 000 1819
    Germany
  • +3 490 200 0012
    Spain
  • +44 800 026 1532
    United Kingdom
More phone numbers and emails Less phone numbers and emails

eDreams Contact Information

eDreams Website:

eDreams Help Center:

Corporate Office Address:

eDreams LLC
3390 Mary St Ste 116
Coconut Grove, Florida 33133-5255
United States

Other Info (opening hours):

Locations:

United Kingdom

Hammersmith Grove,

26-28,

London,

England W6 7BA


Germany

Hamburg Büschstraße ,

12 D,

Hamburg 20354


Spain

Carrer de Bailen,

67-69,

Barcelona 08009


Additional Contact Number:

(003) 959-4833

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eDreams Rating Based on 1.4K Reviews

Rating details

1.3
more details
Customer service
Exchange, Refund and Cancellation Policy
Website
Product or Service Quality

Rating stats

Rating trend

Summary of eDreams Customer Service Calls

15.8K TOTAL
CALLS
07:57 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call eDreams Customer Service?

Refund Question:

  • “Refund money”
  • “Refund status”
  • “Refund”

Activation/ Cancellation Question:

  • “To cancel my flight”
  • “Cancel”
  • “Cancelled flight”

Request for Information Question:

  • “I need to be confirmed my ticket as soon as possible”
  • “Reschedule flight”
  • “Airline can't find out booking”

Payments and Charges Question:

  • “Payment”
  • “Billet avion”
  • “Charges on my debit card”

Return/ Replace Question:

  • “Change my flight”
  • “Change booking”
  • “Change flight”

Account Question:

  • “Money taken from my account took .”
  • “They tock me money from my account”
  • “Money taken from my account”

Product/ Service Question:

  • “Trying to book tickets online”
  • “Edreams prim draw out money in my bank account i don't know why!”
  • “I didn't buy anything from you today but you can withdraw money from me !!! i want to get them back !!”

Shipping and Delivery Question:

  • “I cannot get the boarding pass which I booked for a friend”
  • “I didn't received my reservation number”
  • “I have not received a confirmation email for my booking”

Cards Question:

  • “Edreams prime withdrew two times £59 pounds my credit card only 22 June and 23 June they don't give me any service and this company is *** compaony they don't have any contact number in the uk when do you buy from this company please be careful eve”
  • “Yall keep charging my credit card”
  • “To teport fraud on my card”

Staff Question:

  • “Customer service”
  • “Have some urgent issues. Fligth booked by mistake 1 hour ago. Need to speak urgent with someone from customer service”
  • “I have bought tickets and you have not given me them I am very displeased with the service and would like to be contacted ASAP”

Website/ Application Question:

  • “Bonjour j'ai vu sur ma banque que vous avez pris 54 € 99 centime, je sais pas pourquoi j'ai pas utiliser l'application et je suis pas abonné”
  • “Website 404 not working”
  • “Website”

Other Question:

  • “Ticket issues”
  • “Flight issues”
  • “I need my money back”

About

eDreams Return Policy
To read more: https://www.edreams.net/us/flights/tokyo/TYO/
eDreams Terms of Service
All The User's booking details will be sent to this email address. This platform ("Platform") is available to all users ("User" or The User of Website), subject to these general terms and conditions ("T&Cs"). When The User of company services make a booking on the Platform or use the Platform in any other way, The Customer acknowledge that The User of Website have accepted these T&Cs. This Platform is operated by Vacaciones eDreams, SL, duly incorporated in Spain and registered in the Trade Registry of Madrid with registered office address is at Calle Conde de Peñalver, 5, - 1º Ext. Notwithstanding the above, if The Client of Edreams are a consumer who pays the booking with a credit or debit card issued by a financial institution which is established in the The Company the eDreams' subsidiary eDreams LLC will act as the collecting entity on behalf of eDreams and therefore it will be The Customer's agent in respect of The User's booking.
To read more: https://www.edreams.net/terms-and-conditions/
eDreams Privacy Policy
All The Client's booking details will be sent to this email address. When The User of company services make a reservation for someone else through this website, Website will request personal information and travel preferences about that individual. The Customer should obtain the consent of other individuals prior to providing Edreams with their personal information and travel preferences, as any access to view or change their information will be available only through The Customer's account. Anyway, The Client will be able to unsubscribe at any moment, using the link that The User of Website will find in every newsletter for this purpose. Website also keep it to recognize The User when The Customer visit Company's website again, in order to improve The Customer's user experience. Please note that Website may associate this information with The Customer's account. www.edreams.net use this information, as well as the personal data provided defined hereinafter, and share it with third parties, to customize advertising, analyze traffic, provide The Client with social media related services, improve quality and tailor The Client's searches, to prevent and detect fraud; where some of them, such as payment providers and financial institutions (fraud detection, prevention or chargeback purposes) could be acting as autonomous data controllers.
To read more: https://www.edreams.net/privacy-policy/
Top eDreams Services

Flight Booking, Customer Care, Car Rental Booking

Top eDreams Products

Website

eDreams Pros and Cons

Pros: No pros, Unprofessional, Cheap, Zero customer support, There are no pros

Cons: Customer service, Poor costumer service, No support, Difficult cancellation process, Steal money from you

Related Companies

eDreams Odigeo, Opodo, Go Voyages, Travellink

Summary

Being founded in March 1999, Edreams has become one of the biggest e-commerce travel companies in Spain and one of the leaders in Europe. It offers over 60,000 flight routes from more than 100 airlines, and over 150,000 hotels in 30,000 destinations around the world, as well as vacation packages and car rentals. Edreams not just helps its customers to plan their travels, but also offers online marketing and advertising services to different businesses. Over 500 companies use Edreams as an advertising platform for their campaigns. Being based in Barcelona, Spain, the company is currently operating in 19 countries, including Spain, Italy, France, Portugal, the UK and the US, etc. The co-founder and CEO of Edreams is Javier Prez-Tenessa de Block.

eDreams reviews and complaints

eDreams is ranked 208 out of 854 in Travel Agencies category

Area Served

Europe, Worldwide, UK, USA, Australia, Other, Canada

Payment Methods

MasterCardVISAPayPal

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