Contact eDreams Customer Service
eDreams Phone Numbers and Emails
Toll-Free Number:
-
(844) 539-6719USA
Customer Service:
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(650) 215-5189Special Service Request
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+3 317 036 0304France
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+49 305 200 2073Germany
eDreams Emails:
How to Contact eDreams Customer Service?
eDreams Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
eDreams Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call eDreams is 448000261530. 31% of consumers used this number to address their issues and concerns. Meanwhile, 51% of users reported contacting a real person successfully by dialing the phone number 6502155189.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 11 minutes.
Be prepared for the call as eDreams may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
eDreams Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call eDreams is 448000261530. 31% of consumers used this number to address their issues and concerns. Meanwhile, 51% of users reported contacting a real person successfully by dialing the phone number 6502155189.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 11 minutes.
Be prepared for the call as eDreams may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call eDreams mainly because of activation/ cancellation, refund and request for information.
16% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact eDreams is customerservice-en@contact.edreams.com. 77% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
eDreams Website:
eDreams Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Phone Number: +1 800 558 855 00
Other Location:
eDreams LLC
3350 Virginia St., 2nd Fl.
Coconut Grove, FL 33133
United States
eDreams Customer Service Reviews
From my credit card was stolen CHF 109.90 for prime membership. I tried to become it back.
It's took more then 40 minutes phone talk. They don't want to pay it back.
I'll inform the police about this company.
Hier in Switzerland it's criminal case.
I always deal with Edreams .they are good.
This is my first problem with them.
Hoping you send the money back to my credit
How Good is eDreams's Customer Service?
Summary of eDreams Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call eDreams?
Activation/ Cancellation Question:
- “Cancelled”
- “Cancel prime”
- “Cancel booking”
Refund Question:
- “Refund”
- “Refund inquiry”
- “Refund issue”
Request for Information Question:
- “Need help”
- “Inquiry”
- “To check the seat availability”
Payments and Charges Question:
- “R dreams took my money without my concern”
- “Unauthorized transactions”
- “Why are they sending me to charge my card for the membership since it has already been canceled?”
Return/ Replace Question:
- “Change flightdate”
- “Change flight date”
- “Change flight”
Account Question:
- “Prime account”
- “I bought a ticket long back but Edreams is still trying to take money in my account i am seeing text of insufficient funds from my master card”
- “Cant get rid of prime member”
Product/ Service Question:
- “My name is James egho i just want to stop my insurance membership account and also candle returns the money collected from my account on the 6th of January. Because I don't have a place to travel this year”
- “Booking faild”
- “To book a luggage”
Shipping and Delivery Question:
- “Didn’t get the e ticket yet”
- “Didnt get my flight tickets”
- “Can’t get the answers I need online”
Cards Question:
- “They took money from my card”
- “Dream get money my card I don't know I don't book anything”
- “Money taken off card without using”
Staff Question:
- “Services”
- “Customer service”
- “I don’t need any service any why they took money from my account”
Website/ Application Question:
- “Website 404 not working”
- “I have never used this site and I have been charged for a membership”
- “Issues with flight scheduling on site”
Other Question:
- “A voucher”
- “Bags”
- “Возврат денег”
Compare eDreams Customer Service To
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