Passeig de la Zona Franca, 191, 08038 Barcelona, Spain
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Poster increased review rating.
1 comment

Update by user Nov 14, 2017

full refund

Original review posted by user Oct 12, 2017

In July 2017 Easyjet cancelled our flight and being the worst busiest period of the year, there were no other flights for 5 days. So we had to book with different airline.

Not many tickets available, only 2 tickets available with eDreams. On the process of quickly buying the last 2 tickets I made a mistake and put 2 passengers with the same name. The flight was 12-15 hours ahead and eDreams could not change the name. They said the airline had to do it.

So we called the airline and they told us eDreams had to do it (which make sense). We spent hours on the phone trying to convince them they had to do it and at the end they haven't done it and we lost 1 ticket for the price of £236 for their lack of professionalism.

Just appalling. Never use this agency.

Review about: Edreams Flight Booking.

Reason of review: Poor customer service.

Monetary Loss: $311.

Preferred solution: Full refund.

I didn't like: No support, Took my money, Did not change name, No amendments.

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Edreams Verified Representative

Hi there.

We are sorry to have read about your customer experience.

We have sent you a private message if you could please check your inbox.

James – Customer Care

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