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I had my flight cancelled by Pegasus airlines , it was booked through Edreams .

I requested a refund straight away .

Then I contacted Pegasus airlines a week later and it was confirmed by them refund has gone back to edreams , and have a web confirmation stating that .

I contacted Edreams again staying that the airline has issued the money back to you so why are you not returning my refund .

Got loads of lies and fairytales saying we waiting on the airlines to start refund process . Absolutely lies when the airline already confirmed to me that they refunded the money back to Edreams .

Edreams is just holding onto my refund .

I can't contact them , phone lines in UK have shut down , never reply to email .

Where do I stand ?

On my booking just states same thing refund has been requested no new updates

Also the date on the refund request is not accurate I requested the refund 2weeks before the stated date on their system . Another lie

Absolutely disgusting behaviour , appalling company , can't see this company surviving and with that all of us losing our money .

User's recommendation: Zero , stay away.

Product or Service Mentioned: Edreams Flight Booking.

Preferred solution: Full refund.

eDreams Pros: No pros.

eDreams Cons: Refund policy, Multiple contact numbers that are not answered, Automated response emails.

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