Edreams Flight Booking Review from Z, Zakinthos

I am annoyed.Edreans advertised a flight that never took place I asked to be refunded the full amount of 89.26 cents instead they kept a service fee of 13.56 and only refunded me 75.70.

I didn't cancel the flight the company Hahn air never flew and edreams still kept a fee they should have never kept. I do not and will never recommend this company horivlw service. To get a person to speak to you they keep you over 20 minutes on hold.

I wish someone would report them to a BBB.


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Customer service
Exchange, Refund and Cancellation Policy
Additional Fees
Product or Service Quality
Price Affordability
Insurance Quality
Value for money
Discounts and Special Offers
Number of Destinations

Reason of review:
Problems with payment
Product or service
Review category
Travel Agencies
review #893760

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Aug 12 #1198063 Barcelona, Catalonia

Edreams verified representative

Dear customer,
Thank you for making this post and for allowing us the chance to clarify your doubts.
We kindly inform you that HAHN air systems is a reservation system and not the airline itself, the flight of cancelled as per your request ticket was operating AirVistara.
We are sorry for a misunderstanding.
Warm regards,
Nicole - eDreams

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