Madrid, Madrid
1 comment
Not resolved

I had never heard of eDreams before yesterday, imagine my surprise when I found flights home during August for half of what Kayak had listed... well the as the old adage goes, it seemed so and it was, too good to be true.

I have a friend who is a travel agent, she called Americans Airlines and inquired about the tickets that eDreams was offering people, they apparently laughed when she told them the price. They told her no, that cannot be, the flight is almost twice as expensive and no one could possibly offer that deal.

Luckily for me, unlike the others on this site, I never had my "fake" flight confirmed, so eDreams hadn't yet stolen my money. But it is very troubling that they are advertising fares that do not exist as this constitutes a very clear abuse of consumer protections against false advertising.

I hope they get sued back to the stone age.

Review #857080 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with Edreams?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
eDreams
#1166810
Edreams Verified Representative

Dear reviewer,

Thanks for posting your opinion and bringing this matter to our attention.

We inform you that eDreams guarantees its customers the best available price at the moment of the reservation.For any fare request, we look for the best fares consulting simultaneously all the reservation systems of the regular and low cost airlines.

eDreams can only guarantee the best fare when you ask for it as a result of a real time search. Nevertheless, fares and seat availability fluctuate in a free way and can also change at any time since the fare price and fare conditions are controlled by the airlines.

Only airlines are responsible for fare variations since eDreams works as an intermediary between the client and the airlines.

However, we will check the price of the flight mentioned and we will update our site, if necessary.

We deeply appreciate the opportunity you are giving us to verify this issue you brought to our attention.Kind regards, Lucy - eDreams Customer Care Team -

You May Also Like

Exceptional Honeymoon Experience through BookVIP Bookvip " Just returned from a week at the secrets royal beach. Had an outstanding time. Great food,service and staff. The best employee of our entire week was at the beach...." Read more We have had a great time at the Omni Cancun...we cant stay enough good things about Omni & BookVIP! Bookvip "We booked this package through BookVIP and were a little skeptical at first at the savings but glad we did! We loved the cleanliness in room and throughout resort, friendly..." Read more We Are So Glad We Booked Through BookVIP.com Bookvip "We have gone to mexico for a work vacation the last 10 years and have stayed at all kinds of resorts. This by far was the nicest resort we ever..." Read more Another Airbnb debacle-:Mediator" Rafael does not know the meaning of the word mediate or what the "Guest Refund Policy" says. Replay of incompetent Kevin T. Airbnb "I called Airbnb to let them know that I had a signed contract with Ms. Ponga which superseded theirs and any dispute was to be handled my the American Arbitration..." Read more Gallagher Bassett - Absolute disgrace Gallagher Bassett "It has been a complete total circus! I was paid pittance to what I'm owed. Took 4 years to get anything. Total ignorance and runaround. As far as I'm concerned..." Read more Musicians Friend - Don't buy a use item from them Musicians Friend "This was suppose to be a slightly use guitar with pic marks...i live in Canada so I have to pay a additional 67$ to get the guitar from the Canadian..." Read more Honeywell - Purchaced two defective fan control boards Honeywell "Its been almost two weeks on a friends mothers furnace. Lightning had hit a pole near the home and fried everything electronic in the house including the furnace transformer, fan..." Read more Rhinoshield cases are defective junk Rhinoshield "Not only are the cases defective junk when they don't arrive broken they don't work effectively and are made like complete junk. The bumper cases are loose and flimsy and..." Read more