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Resolved: eDreams - Flights issue

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Updated by user Apr 23, 2024

It was resolved by 5 minutes phone call with Egypt air which I paid 1/8 of what eDreams asked me to pay.

Original review posted by user Apr 23, 2024

Customer service representative wasted my time then transfered me to another customer service representative which also couldn't solve it and finally transfered me to a there'd one that instead of asking for 30$ or 33$ as was mentioned on the email but she asked for 240$ of course I refused and the process took 38 minutes of roaming phone call with is more than 25$ and finally I called Egypt air customer service they only asked for 30$ to change my booking also sound was very week and I hardly could hear all three customer service representatives it was a very bad experience and I will never repeat it again

User's recommendation: Don't deal with eDreams.

Monetary Loss: $25.

Preferred solution: Price reduction.

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