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Had to cancel flights because eDreams rebooked us to return on the wrong date

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We booked our flight with eDreams in Dec. 2023 to fly from Ottawa to Tampa return leaving March 23, and returning April 6, 2024. Subsequently I got a notice from eDreams that our carrier Porter had cancelled our flight home on the 6th, called eDreams to rebook our flight on the 6th, when I didnt receive confirmation of the rebooked flight I called them to find out, not only had they not sent me the confirmation but they had booked me back on the 8 , and not the 6th, at that time they were unable to find a flight on the 6th, and since I had to be back on the 6 rh, they said they could not cancel just one way but I had to cancel the whole booking, they reassured me before I cancelled that I would receive a full refund within 72 hours of that conversation, at this time time which is April 5, 2024 I have not received that refund, please respond to my complaint in a timely fashion with a full refund, or I will be taking further action at this time.

Thanking you in advance.

Emer Kelly-Rombough and party

Location: Ottawa, Ontario

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