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Update by user Oct 26, 2020

Unfortunately and despite several attempts (by email, phone, chat) there was no response.The vouchers are not valid, it is not possible to use them on EDreams website or on the CSA website.I need my money available!I proposed on several occasions that the amount be made available to make any type of reservation with EDreams for any service, but also unanswered since June!I appreciate your help because this situation exceed all limits of patience and at this stage I feel a disrespect for the customer.My contact is +420606****63 or +351919****20.Kind regards.Marta Abreu

Original review posted by user Sep 26, 2020

Dear Sir / Madam,

My flights were canceled, for Ryanair tickets I was refunded directly by the airline and in the case of CSA I received on 06/22/2020 your vouchers 064-186****131,064-186****132, in the amount of 305.98EUR. Unfortunately these vouchers are not valid.

As you know, since July I have been contacting you through the different channels: email (without any answer), chat (they say to be patient and call) and telephone (I stay more than 1 hour waiting for someone to answer), the last time I managed to speak to an agent was on the 24th and 27th of August who verified that in fact it is not possible to make reservations with these vouchers and went to another department and said that within 72 hours it would be resolved, I am still waiting.

Every day I try to talk to someone and I have spent lost money on phone calls and without any resolution.

I need my money back !!!

I want vouchers to work or my money!

I contacted Czech Airlines Csa who says that the responsibility is yours because they have already refunded you.

Please and definitely solve this problem!

This is the email I received from CSA:

*Dear Mrs. Abreu,

thank you for your email.

If you want to make a new reservation using your vouchers you have to contact eDreams because they were the ones who issued the vouchers.

Kind regards,

Oleg Degtiarev

Czech Airlines*

I have been very patient but I need my money back or a valid voucher that allows me to make any type of reservation on your website!!

Kind regards

Marta Abreu

Booking Reference 500963****

Product or Service Mentioned: Edreams Flight Booking.

Preferred solution: Full refund.

eDreams Pros: No pros.

eDreams Cons: No support, Impossible to reach them on the phone.

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