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2.6

We are been trying to cancel the ref no as below but last 01 week it is been ignored by your faulty online system where every time we have to either fill the form which gives error thousand times else redo the full information due to idiotic robot mechanism.

Also the no provided online are not answering 022 3945****.You can please try,it just gets disconnected every dial.

How are we suppose to solve the matters?

The ref No are

Please find the correct PNR here.

RefNo: 491319****

TZVXWS Mr JAYANT SIRSAT and Mrs SUSHAM SIRSAT

045-331****289 and 045 331****290

Ref No :491564****

EWLZIY Mr JAYENDRA SALGAONKAR and Mrs SEEMA SALGAONKAR

045-331****649 and 045-331****650

ref No:491332****

SBUIOW Mr ARUN RAO and Mrs AMRUTA RAO

045-331****305 and 045-331****304

Ref No:491560****

MZYAIL Mr RAJAN GUPTE and Mrs SHILPA GUPTE

045-331****648 and 045-331****647

Above pax have a flight dated 06APR for LIM-IGU,which we need to cancel the tickets due to CIVID -19 outbreak,all pax are senior citizen and have a travel from India on 22MAR.They were supposed to travel to many South American countries. Unfortunately, looking the current situation Worldwide,they are FORCED to CANCEL the entire tour.Till now the remedy has not come.And the travel could be FATAL or could be restrictive if pax has to stay quarantine anywhere.They were passing through Argentina,Chile,Peru,Bolivia and Brazil.

Kindly consider the same as their cancellation request for FULL refund in this scenario.

Earliest action is expected.Please advise/revert/assist urgently.And cancel the PNR

thanks

Swati Laud

+91 9920****87

User's recommendation: doubtful.

Product or Service Mentioned: Edreams Flight Booking.

Preferred solution: Full refund.

eDreams Pros: Good rates.

eDreams Cons: Help centres have no valid contacts, Web chat is robotic useless no solution for queries.

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