eDreams Questions and Answers
How can I cancel my edreams prime which I didn’t even sign up for?I need to cancel edreams and get my money back i got a meeasge from my bank that 59.99 dollars are gone and I didn’t even know There was no warning and I didn’t even sign up for it there was no option that I could click no pop up signs i just made a simple account to buy a ticket and bought that and thats it and after about 3 months my money is gone without any warning and how did they get my card details because I didn’t add that there or clicked an option for them to remember it or use it. It is kind of a robbery from my point of view i just need my money back.
How can I change the dates of my flight? I can't do it via the website or the app and I'm willing to pay more? And if I will cancel - how much refund I ll get?
Me habéis cobrado de mi cuenta 40€. Sin avisar,y explicaciones. De qué va eso. ? Os voy a denunciar... estafadores.
When can I get the confirmed email?I didn't get the confirmation of the booking I'm trying to contact you but I can't get to you For how much time I should wait?
We r having the same problem we missed our flight cause they didn't send the confirmation number and in their app keep saying still processing and may take 24 hrs
How I can get my confirmation email?I both tickets from Oslo to Frankfurt A Main and back on 20/01/2023 25/01/2023 Money was taken from my acount I didint get any comfirmation cant get trow coatumer servise
I am currently going through the same and it's a lot of money! Did they send you your ticket or at least give your money back?
How can i get my money back.
I Deal with your agency before but later you still deducting from my account with out any permission ($89.99 AUD)thats the amount
My is Afam prince Oruche ,you campany deducted money from my account with my permission.and this second and I need my money back to my account
Money.
this Friday your company edreams took from my account 54.99€... how could that is possible?
I can’t believe that. You have to return my money back.
EDreams won't return your money, under ANY circumstances. I'm having the issue 12 months later, where they have tried to take a second payment, for a second year - I've not been on their website in this time, what so ever. There is nowhere to cancel, other than telephone (APPARENTLY), yet the FOUR contact numbers advertised do not work! 'WE ARE NO LONGER CONNECTING CALLS TO THIS NUMBER' - DO NOT MAKE THE SAME MISTAKE, MAKE EVERYBODY AWARE - NEVER ACCESS THIS FRAUDLENT SERVICE.
How can I get my money back.
Hello, I bought i tickets a month ago, from Dublin to Cluj. And this weekend your company edreams took from my account 54.99€...
how could that is possible?
I can’t believe that. You have to return my money back.
they won't return your money. I am having the issue 12 months later, where they have tried to take the payment again 12 months later. There is nowhere to cancel, other than telephone (APPARENTLY), yet the FOUR contact numbers advertised do not work! 'WE ARE NO LONGER CONNECTING CALLS TO THIS NUMBER' - DO NOT MAKE THE SAME MISTAKE, MAKE EVERYBODY AWARE - NEVER ACCESS THIS FRAUDLENT SERVICE.
So how can I get my refund they charged me recently £59.99 on 12of June.
I recently got charged from edreams £59.99 on 12th of June so why is that I need to get refund back , I have booked my tickets earlier on with this company on last 13th of may £299.83 which was cleared soo please do contact me and refund me what you recently u charged me for .
EDreams won't return your money, under ANY circumstances. I'm having the issue 12 months later, where they have tried to take a second payment, for a second year - I've not been on their website in this time, what so ever. There is nowhere to cancel, other than telephone (APPARENTLY), yet the FOUR contact numbers advertised do not work! 'WE ARE NO LONGER CONNECTING CALLS TO THIS NUMBER' - DO NOT MAKE THE SAME MISTAKE, MAKE EVERYBODY AWARE - NEVER ACCESS THIS FRAUDLENT SERVICE.
Why is a 59.99 dollars on my bank account from your company.
Why did they take $59.99 from my bank account? I didn’t authorize or bought anything so, I’m trying to call and nobody seems to be answering.
Greetings, have you resolved this issue with Edreams?? I have a similar complaint but I just can’t get of them. Please kindly assist on how your matter was handled
When will I receive the confirmation of booking?On 29th May I have placed the request for booking the flight (request number 720824****). Today is 31st May and I have not received yet the confirmation. I would need to know if it’s confirmed or not in order to know if I am ok with the flight or if i should search for other options.
I have the same problem without no response!!!! The customer service really bad, useless! I am so upset with you guys! Please at keast respond
This also happened to me. I never signed upp for prime and then 90 dollars was deducted from my account. Crazy!! It really is robbery. Did anyone get any refund from them at all?
The same happened to me, I only was aware of that when the notification of the purchase was already complete. This is a crime! The company can't charge a customer without him be consent and agreement to it. We have to make exposure of eDreams on social media, is the only way to have our money back without taking them to the law.
I got the same problem, that sucks and I sent an email but it seems to be hopeless. I was charged 2 times per day as well, how can?
Did you manage to change things? Or a refund? Something similar happened to me recently and I want a refund
Me too I didn’t subscript and they been charge me for a while now! Please I want to cancel cos I don’t need it Tks
I've been using the app for several years now, and it hasn't let me down before, like this time. Without noticing, the app opened the prime option for me without my consent. In addition, they charged me over 50 euros for membership that I did not agree to. I will first ask to receive a refund, in addition until receiving the refund I will not use the application since I have lost trust in the company. Too bad
I have the same problem... I called my bank and they told me there was also an transfer over 200£ I do not know about as I never booked anything through this web
I am in the same situation!!! Robbery!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
SAME! guys, what did you do? because that was sadly my last money(i’m a student really struggling with the money), on top of that I never sign up for it.
Même moi on m'avez une fois fait ça, je te conseille de te désabonner EDreams Prime c'est mieux si non chaque mois ça va se répéter