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#158380

How can I cancel my edreams prime which I didn’t even sign up for?I need to cancel edreams and get my money back i got a meeasge from my bank that 59.99 dollars are gone and I didn’t even know There was no warning and I didn’t even sign up for it there was no option that I could click no pop up signs i just made a simple account to buy a ticket and bought that and thats it and after about 3 months my money is gone without any warning and how did they get my card details because I didn’t add that there or clicked an option for them to remember it or use it. It is kind of a robbery from my point of view i just need my money back.

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by #2419261

The same happened to me, I only was aware of that when the notification of the purchase was already complete. This is a crime! The company can't charge a customer without him be consent and agreement to it. We have to make exposure of eDreams on social media, is the only way to have our money back without taking them to the law.

by #2365959

I got the same problem, that sucks and I sent an email but it seems to be hopeless. I was charged 2 times per day as well, how can?

by #2325014

Did you manage to change things? Or a refund? Something similar happened to me recently and I want a refund

by #2298224

Me too I didn’t subscript and they been charge me for a while now! Please I want to cancel cos I don’t need it Tks

by #2297656

I've been using the app for several years now, and it hasn't let me down before, like this time. Without noticing, the app opened the prime option for me without my consent. In addition, they charged me over 50 euros for membership that I did not agree to. I will first ask to receive a refund, in addition until receiving the refund I will not use the application since I have lost trust in the company. Too bad

by #2284575

I have the same problem... I called my bank and they told me there was also an transfer over 200£ I do not know about as I never booked anything through this web

by #2269749

I am in the same situation!!! Robbery!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

by #2272647

SAME! guys, what did you do? because that was sadly my last money(i’m a student really struggling with the money), on top of that I never sign up for it.

by #2264707

Même moi on m'avez une fois fait ça, je te conseille de te désabonner EDreams Prime c'est mieux si non chaque mois ça va se répéter

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Question:
#177293

How can I change the dates of my flight? I can't do it via the website or the app and I'm willing to pay more? And if I will cancel - how much refund I ll get?

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by #2340850

Me habéis cobrado de mi cuenta 40€. Sin avisar,y explicaciones. De qué va eso. ? Os voy a denunciar... estafadores.

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Question:
#171139

When can I get the confirmed email?I didn't get the confirmation of the booking I'm trying to contact you but I can't get to you For how much time I should wait?

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by #2306323

We r having the same problem we missed our flight cause they didn't send the confirmation number and in their app keep saying still processing and may take 24 hrs

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Question:
#166017

How I can get my confirmation email?I both tickets from Oslo to Frankfurt A Main and back on 20/01/2023 25/01/2023 Money was taken from my acount I didint get any comfirmation cant get trow coatumer servise

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by #2288186

I am currently going through the same and it's a lot of money! Did they send you your ticket or at least give your money back?

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Question:
#159808

How can i get my money back.

I Deal with your agency before but later you still deducting from my account with out any permission ($89.99 AUD)thats the amount

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by #2270578

My is Afam prince Oruche ,you campany deducted money from my account with my permission.and this second and I need my money back to my account

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Question:
#158502

Money.

this Friday your company edreams took from my account 54.99€... how could that is possible?

I can’t believe that. You have to return my money back.

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by #2264706

Même moi on m’avez une fois fait ça, je te conseille de te désabonné EDreams Prime c’est mieux si non chaque mois ça va se répéter

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Question:
#142625

How can I get my money back.

Hello, I bought i tickets a month ago, from Dublin to Cluj. And this weekend your company edreams took from my account 54.99€...

how could that is possible?

I can’t believe that. You have to return my money back.

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Answer:
by #2240402

I have faced the same issue. but nowhere to get InTouch with customer service. could you please return my money.

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Question:
#132583

So how can I get my refund they charged me recently £59.99 on 12of June.

I recently got charged from edreams £59.99 on 12th of June so why is that I need to get refund back , I have booked my tickets earlier on with this company on last 13th of may £299.83 which was cleared soo please do contact me and refund me what you recently u charged me for .

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by #2337112

Good morning some money was taken from my account I need to get refund back please the money was taken from today in my account I didn’t do any booking Can I have back my money please

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Question:
#108404

Why is a 59.99 dollars on my bank account from your company.

Why did they take $59.99 from my bank account? I didn’t authorize or bought anything so, I’m trying to call and nobody seems to be answering.

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by #2131868

Greetings, have you resolved this issue with Edreams?? I have a similar complaint but I just can’t get of them. Please kindly assist on how your matter was handled

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Question:

When will I receive the confirmation of booking?On 29th May I have placed the request for booking the flight (request number 720824****). Today is 31st May and I have not received yet the confirmation. I would need to know if it’s confirmed or not in order to know if I am ok with the flight or if i should search for other options.

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by #2033063

I have the same problem without no response!!!! The customer service really bad, useless! I am so upset with you guys! Please at keast respond

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