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eDreams

www.edreams.net
What is your customer experience with eDreams?

eDreams Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • eDreams has 1.4 star rating based on 3257 customer reviews. Consumers are mostly dissatisfied.

  • 7% of users would likely recommend eDreams to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, Non, Unprofessional.
    Cons: Customer service, Poor costumer service, No customer service and no answer to telephone calls.

View full overview ›

Media from reviews

eDreams - Money was taken from my bank account this morning
eDreams - Money was deducted from my accounteDreams - Illegal withdrawal of moneyeDreams - DİKKATeDreams - Took money on my accounteDreams - Refund money backeDreams - Unlawful monthly payments from my account
View all media ›

Is eDreams Legit?

Trust Score is
100 / 100

Our analysis shows that eDreams is legit, safe for consumers to access and is not a scam. www.edreams.net follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of eDreams reviews to learn more about other consumers' experiences.

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Top eDreams Reviews

Positive Review

"Credit card charges"

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2 years ago i had to use your services and i pay for it. Last year I asked you to refund the annual charge and your representative said he couldnt do it but it...

Critical Review

"Unauthorized charge"

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A charge of 69.99 was deducted from my account for an eDreams Prime Annual Subscription, which I did not authorize. I have never booked any service through...

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Featured
Stephen K Pwl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

*** service

eDreams - *** service
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Absolute, diabolical company - wouldn't use them; the last thing on this earth. The service, communication, and help are zero.

As for running off with 100% of my money without even a refund whatsoever, for those cancelling within 24 hours of booking,

I will see you in court as I'm sending the paperwork off this week.

View full review
Loss:
$1355
Cons:
  • Our a con

Preferred solution: Full refund

User's recommendation: No, wouldn’t recommend them at all

Refugia Hnf
map-marker Seattle, Washington

Cobro no autorizado

Hola mi nombre es Jimmy inestroza necesito hablar con un representante ya que me hicieron un cobro no autorizado.

View full review
Resolved
DENITSA L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams Dear eDreams Support Team, I am writing to formally request a full refund of our tickets for AirAsia flight QZ642 on Marc

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Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams Dear...
Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams... - Image 2
Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams... - Image 3
Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams... - Image 4
Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams... - Image 5
Updated by user Apr 14, 2025

Company fixed the issue and I have been provided with apology.

Original review Mar 30, 2025
Subject: Urgent Refund Request Flight QZ642 on March 7 | Booking via eDreams

Dear eDreams Support Team,

I am writing to formally request a full refund of our tickets for AirAsia flight QZ642 on March 7, 2025, booked through your platform, with a total value of $270.83 USD. We received a confirmed booking from eDreams and arrived at the airport as instructed. However, the AirAsia airport assistant informed us that the flight was full and that our names were not on the passenger list. We were not given any explanation or alternative by the airline, and we were denied boarding. This last-minute issue left us with no usable alternative and caused measurable financial damage, including:

A non-refundable Komodo Island tour $256.19 USD
Accommodation costs at Dejavu 2.0 Hotel Bajo Komodo IDR 1,079,920

All relevant documents, including booking confirmations and proof of financial losses, are attached for your review. As the booking was made and confirmed through eDreams, we hold you accountable for ensuring that valid tickets were provided. Since the service paid for was not delivered, and no alternative or timely notification was given, we expect a full refund of the total ticket cost ($270.83 USD). Please process the refund promptly or advise us on the next steps. If unresolved, we are prepared to escalate the matter to consumer protection authorities.

Thank you in advance for your support.

Sincerely,
Denitsa Lyutskanova
Email: kostadinovadenitsa@***.com
Phone: 003598****8859
Booking Reference: 213********
View full review
Loss:
$271
Cons:
  • Unserious
  • Scam

Preferred solution: Full refund

MAHMUT H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Groningen, Groningen

DİKKAT

eDreams - DİKKAT

Dear eDreams Customer Service,

I hope this message finds you well.

I am writing to formally request a full refund for my unused flight ticket, which was booked through your platform under the reference number YM5JN6.

My itinerary was as follows:Departure Date: Sunday, June 15Flight 1: Royal Jordanian RJ 432 From Aleppo (ALP) at 07:25 to Amman (AMM) at 08:55Layover in Amman: 8 hours 50 minutesFlight 2: Royal Jordanian RJ 163 From Amman (AMM) at 17:45 to Istanbul (IST) at 20:30

Due to the ongoing conflict between Iran and Israel, and the closure of airspace in the region, it is now impossible for me to complete this journey by air. Therefore, I have made the decision to travel by land instead of waiting for uncertain flight updates.

I will be visiting Aleppo Airport to verify the situation and will provide official confirmation or documentation of the disruption if needed.

As this is a force majeure situation completely outside of my control, I kindly and respectfully request a full refund of the ticket cost with no deductions.

Please find my details below for your reference:Booking Reference: YM5JN6Full Name: MAHMUT HIDIREmail Address:Free198****@***.com ]Phone Number: [009053****8751]Flight Date: June 15, 2025

Thank you very much for your attention and support. I would greatly appreciate your prompt response confirming the refund procedure.

Best regards,

MAHMUT HIDIR

View full review
Davids H Xqm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Riga, Riga

Illegal withdrawal of money

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eDreams - Illegal withdrawal of money

Explain the withdrawal of money from my account, this is also a repeated illegality on the part of edreams. Urgently return the funds to the account. Due to edreams' illegal actions with the card info of entrusted clients, there is an agreement with the bank to block the card and recover the funds.

View full review

User's recommendation: Be careful about transferring card data to third parties

Mohammed S Aiu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampere, Pirkanmaa

Take money from my account

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eDreams - Take money from my account
Updated by user Jun 15, 2025

Take money from my account 2 time after Trip

Original review May 31, 2025

Take money from my account 2 time after Trip and it's not good for any one please contact me I send many massage and email and no answer and my problem still

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Oleksandr M Ofg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bucharest, Bucharest

Prime issues

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eDreams - Prime issues

Hello please I have issue with prime

I'm not using prime at all already second year you cut money from my bank account!!!

Please return my money!!

And cancel prime I'm not using edreams website or application at all !!

View full review

User's recommendation: Don't use edreams!

Safaa S Cdp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Baghdad, Baghdad

Unlawful monthly payments from my account

eDreams - Unlawful monthly payments from my account

hi

last 6 months untill now the e dreams charged me unlawful unknown monthly withdraw money from my accoubt account as i have no idea these payments coming from which service and how they access to my account abd steal my money.

View full review
1 comment
Guest

TRÈS TRÈS MAUVAIS SERVICE. NOUS AVONS 90€ CHEZ EUX !!!!!!!!!!!!!!!.

ILS NE VEULENT PAS NOUS REMBOURSER. NE RÉSERVEZ JAMAIS SUR LEUR SITE IlS SONT LARGEMENT PLUS CHERS !

PRENEZ VOS BILLETS DIRECTEMENT SOIT AVEC AIR FRANCE, SWISS AIR, FINNAIR, EASYJET ETC ILS SONT INCAPABLES DE TRAITER LES GENS AVEC RESPECT FUYEZ-LES . VRAIMENT MERCI DE FAIRE CIRCULER

Laura B Gmn

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Verified Reviewer

URGENT Problems Checking in and Verification

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eDreams - URGENT Problems Checking in and Verification
Updated by user Apr 17, 2025

An awful experience. And since my problems I have been told many similar stories, from people who will also NEVER go anywhere near eDreams again.

Original review Apr 14, 2025
I understand that I have checked in for my Ryan Air flight, booked through eDreams, and therefore subsequently checked in via eDreams. The problem that I now have is that my booking isn't verified with Ryan Air.

I have spent the best part of this day typing with both the 'help' teams at Ryan Air and eDreams, I am no further forward. The email that eDreams provided me with for logging in to Ryan Air does not work. I cannot 'speak' with anyone, be it a robot or a human on the chat facility to resolve this, they are not understanding the issue, I have been sent in so many circles that frankly I am both exhausted and dizzy. I am so concerned that when I get to the airport (Murcia on the 29th April) I won't be able to take my flight, or will be faced with a hideously expensive penalty, of which is not my making.

Can someone please contact me to resolve this situation.

A phone call would be ideal, however I realise that in 2025 this is almost an impossibility!!! THIS IS NOW A MATTER OF URGENCY.
View full review
Pros:
  • Quick to take your money
Cons:
  • Stressful nightmare inducing time wasting money losing

Preferred solution: I would like a human to contact me to resolve the problem with verifying my profile for my flight booked with Ryan Air, but via eDreams ' that was the mistake.

User's recommendation: Think before you book with a third party, something I didn't do.

Lidija M Iod

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Report abuse of eDreams app/refund money

Report abuse of eDreams app/refund money
Report abuse of eDreams app/refund money - Image 2
Original review updated May 13, 2025

I cancelled my annual Prime subscription on time, and they still charged me 90 euros! However, I kept receiving these emails from eDreams, saying that "if I wanted to get discount for some future trip , I need to REACTIVATE my Prime account, and click the link", which I didnt, which also directly impliesmeant that their system had already registered that I was no longer a Prime member.

There is no contact other than an automated complaint line that could help me.

Big disappointment.

I don't know whom to ask for my money back from now. If anyone has managed to get justice, please let me know how.

View full review
Loss:
$100
Pros:
  • You get good price on flights
Cons:
  • Scam you for an annual subscription

Preferred solution: Full refund

Julio Freitas D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund money back

eDreams - Refund money back

Hi,

Im Julio Freitas de almeida, address 3 Marion row Cara street clones co Monaghan, e-mail: julioalmei671@***.com. I want to confirm edream prime date 27/05/2025 edream prime take my money 89,99 in my bank account. I didnt buyed ticket and booked ticket with edream prime thats why i want refund my money back thank you.

View full review
Loss:
$200
Pros:
  • Edream prime good
Cons:
  • I am unhappy edream prime take my money unauthorized

Preferred solution: Full refund

User's recommendation: I unhappy for edream prime

Resolved
Zamira Ar

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Refund my money

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Contains 1 confidential file for company representatives
Updated by user May 05, 2025

Company fixed the issue and I have been provided with full refund.

Original review May 05, 2025

I would like to report an urgent issue: an amount has been charged from my account by E-Dreams, but I did not complete any booking or purchase any ticket. Please investigate this matter and refund the amount that was charged without authorization.

I look forward to your prompt response and resolution.

View full review
Loss:
$90

Preferred solution: Full refund

User's recommendation: this is not fair with customers

john c Znx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rebooking URGENT

eDreams - Rebooking URGENT
eDreams - Rebooking URGENT - Image 2

Nobody called me again and fixed my problem regarding my rebooking of my flight. My flight is on May 13, 2025.

I tried to rebook it on May 9, 2025. They called me, and they said June 10, 2025, is not available. I said to try another date as long as it is in June. They said that they didn't have enough time to look for my flights.

And they told me to look for a suitable date for me in June. I told them to call me again after 2 hours.

And there was no call, and they didn't fix my issue. Please, I request a refund or rebooking of my flights in June and a comeback on August 20.

View full review
Loss:
$1213

Preferred solution: Full refund

User's recommendation: I pay extra charges so that i dont have any problems on the future. but this is what happen

Valmore Bev

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stockholm, Stockholm

Took money on my account

eDreams - Took money on my account

Why they took money on my account without me having my concept this is bad and I dont understand why so its this a scam or something

View full review

User's recommendation: I don’t see my self on that

Travel Agencies Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? Mary Branum, a vacation rentals expert, shares her tips on how to look for places to stay, what are the best vacation rentals websites, how to avoid scams during bookings, and what to do if you face some issues.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

FariraiCynthia C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Eticket not issued but no refund

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eDreams - Eticket not issued but no refund
eDreams - Eticket not issued but no refund - Image 2

My booking was not found by the Fastjet airline, and my sister and her baby were denied boarding. I spent 7 hours with a crying baby at the airport trying to find the confirmation and ended up paying again and buying a new flight at night.

I was charged for the ticket. Was I scammed?

No one is responding to my emails, and the bot on the app does not help. I am considering pursuing legal action.

View full review
Loss:
$170
Pros:
  • Discounts on prime i only successfully booked once
Cons:
  • Scam no ticket no resolution no response painful ordeal with a baby at the airport

Preferred solution: Full refund

User's recommendation: Never again

Jahangir B Zpf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Karlskoga, Orebro Lan

Jahangirbutt649@***.com

eDreams - Jahangirbutt649@***.com

Your company has withdraw money from my account with asking me.please tell me

I am to much worry about my money

View full review
Eider A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You charge 69 euros to my bank card

eDreams - You charge 69 euros to my bank card

I just checked my bank account. You charged 69 euros.

I don't have any subscription with you. Also, I don't use this service.

View full review
Loss:
$69

Preferred solution: Full refund

About

Related Companies

eDreams Odigeo, Opodo, Go Voyages, Travellink, Opodo France

Summary

Being founded in March 1999, Edreams has become one of the biggest e-commerce travel companies in Spain and one of the leaders in Europe. It offers over 60,000 flight routes from more than 100 airlines, and over 150,000 hotels in 30,000 destinations around the world, as well as vacation packages and car rentals. Edreams not just helps its customers to plan their travels, but also offers online marketing and advertising services to different businesses. Over 500 companies use Edreams as an advertising platform for their campaigns. Being based in Barcelona, Spain, the company is currently operating in 19 countries, including Spain, Italy, France, Portugal, the UK and the US, etc. The co-founder and CEO of Edreams is Javier Prez-Tenessa de Block.

eDreams reviews and complaints

eDreams is ranked 240 out of 2162 in Travel Agencies category

Area Served

Europe, Worldwide, UK, USA, Australia, Other, Canada

Payment Methods

MasterCardVISAPayPal

eDreams FAQs

Winnie Murugi
PissedConsumer Reporter

eDreams FAQs

Edreams is owned by shareholders as it is a publicly traded company. The major shareholder is Permira Advisers LLP.

According to an eDreams blog post, the company’s customer service is mainly self-service. There are various self-service tools, including the eDreams app, ‘My Trips’ area, ‘Manage My Booking’ area and the Help Center. However, if you want to contact eDreams, use the chat feature on the website. There is no eDreams customer service number provided for general customers. However, a dedicated eDreams prime contact number is exclusively available for prime members. The phone number is not openly provided on the website. Rather, the blog states that it is provided in the emails sent to Prime members.

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