
eDreams
eDreams Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
eDreams has 1.4 star rating based on 3295 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend eDreams to a friend or colleague.
- Rating Distribution
Pros: No pros, Non, Unprofessional.
Cons: Customer service, Poor costumer service, No customer service and no answer to telephone calls.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
eDreams has 1.4 star rating based on 3295 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend eDreams to a friend or colleague.
- Rating Distribution
Pros: No pros, Non, Unprofessional.
Cons: Customer service, Poor costumer service, No customer service and no answer to telephone calls.31% of users think that eDreams should improve its Payments.
59% of users say that they won't use eDreams in the future for similar services or products.Recent recommendations regarding this business are as follows: "I AM WORRIED ABOUT THE MONTHLY DEDUCTION", "Not recomended", "Beware of this.", "Poor customer relation", "Please don't subscribe their apps.".
Most users ask eDreams for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Is Edreams Legit? Although Edreams is considered to be legitimate, there is a possibility of facing scams. To prevent any of this from happening, contact the company's reliable support team using the published phone numbers. The USA helpline is 1-844-539-6719. For special service requests, Edreams' number is 1-650-215-5189. For warranty concerns, email us.warranty.flight@edreams.com.
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Is eDreams Legit?
Our analysis shows that eDreams is legit, safe for consumers to access and is not a scam. www.edreams.net follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of eDreams reviews to learn more about other consumers' experiences.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer*** service

Absolute, diabolical company - wouldn't use them; the last thing on this earth. The service, communication, and help are zero.
As for running off with 100% of my money without even a refund whatsoever, for those cancelling within 24 hours of booking,
I will see you in court as I'm sending the paperwork off this week.
- Our a con
Preferred solution: Full refund
User's recommendation: No, wouldn’t recommend them at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Money being taken
I have been getting money taken from my FNB account from the account I used the app once but l dont know why email used was shamunyasha@***.com please cancel and refund contact me through gorekuzivakwashe@***l email
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange return flight date for Booking # 219********
I first contacted EDreams to change my return flight on July 9th, and every single day since then! They give me the runaround and tell me to call Turkish Airlines, as they are the ones that need to make the change!
Yesterday, I called and spoke to the same representative from the previous day and was assured by him that I would receive a call the same day! I called Turkish Airlines and EDreams multiple times. I spoke to a Turkish Airlines supervisor and was told that this is their policy: Once we sell tickets to any travel agency, we immediately sell all the rights to make any changes to those tickets to the said agency. Only EDreams can make those changes.
This means that your company, EDreams, is 100% responsible for making this change! I purchased these tickets from your website, which means I bought them from you, and you bought them from Turkish Airlines. Don’t play games with me, as I am an adult and not a child.
If this change is not made before the flight date, I promise you I will take this matter further. I will contact every government entity in the USA and also in Europe and file a complaint with them and make sure that they know of the business practices that you are doing!
- Cheap advertisement and quick confirmation
- Lie to you about whom is responsible to make ticket changes
Preferred solution: Full refund
User's recommendation: Stay away from this Company! They are Scammers! Imagine “contact us” doesn’t work when you try to click on it on their app! I had to find their email through google!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Illegal withdrawal of money
Explain the withdrawal of money from my account, this is also a repeated illegality on the part of edreams. Urgently return the funds to the account. Due to edreams' illegal actions with the card info of entrusted clients, there is an agreement with the bank to block the card and recover the funds.
User's recommendation: Be careful about transferring card data to third parties
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams Dear eDreams Support Team, I am writing to formally request a full refund of our tickets for AirAsia flight QZ642 on Marc
Company fixed the issue and I have been provided with apology.
Dear eDreams Support Team,
I am writing to formally request a full refund of our tickets for AirAsia flight QZ642 on March 7, 2025, booked through your platform, with a total value of $270.83 USD. We received a confirmed booking from eDreams and arrived at the airport as instructed. However, the AirAsia airport assistant informed us that the flight was full and that our names were not on the passenger list. We were not given any explanation or alternative by the airline, and we were denied boarding. This last-minute issue left us with no usable alternative and caused measurable financial damage, including:
A non-refundable Komodo Island tour $256.19 USD
Accommodation costs at Dejavu 2.0 Hotel Bajo Komodo IDR 1,079,920
All relevant documents, including booking confirmations and proof of financial losses, are attached for your review. As the booking was made and confirmed through eDreams, we hold you accountable for ensuring that valid tickets were provided. Since the service paid for was not delivered, and no alternative or timely notification was given, we expect a full refund of the total ticket cost ($270.83 USD). Please process the refund promptly or advise us on the next steps. If unresolved, we are prepared to escalate the matter to consumer protection authorities.
Thank you in advance for your support.
Sincerely,
Denitsa Lyutskanova
Email: kostadinovadenitsa@***.com
Phone: 003598****8859
Booking Reference: 213********
- Unserious
- Scam
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTechnical issue to edit something in the app
I'm telling them there is a technical issue to correct in the app
They gave me the answer: it s you responsibility to correct in the app
Someone read my request at all??!!
- Some nice agents
- Very complicated to make changes or correct mistakes
Preferred solution: Full refund
User's recommendation: Avoid edreams book from airlines
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlight delayed
My flight from Rome to Istanbul with Pegasus Air, scheduled for 11:55 AM on June 18th, was unfortunately missed due to a significant delay with my preceding Air Canada flight. The Air Canada flight, which was supposed to bring me to Rome, experienced a delay of over three hours, making it impossible for me to make my connecting Pegasus Air flight.
Upon contacting Air Canada, I was informed that their confirmation for my journey only extended to Rome, as it was considered my final destination with them, and they did not confirm the onward connection to Istanbul. As a direct result of this unforeseen delay, I was compelled to purchase an alternative ticket to reach my intended destination. I kindly request your assistance in facilitating a refund for the cost of the additional ticket I had to purchase. I can provide any necessary documentation, such as flight details or receipts, upon request.
Thank you for your time and consideration of this matter.
I look forward to your prompt response. Sincerely,
- Edreams have multiple travel options
- Assured the good flight connection and make easier the costumer service
Preferred solution: Full refund
User's recommendation: I will feel uncomfortable to recommend the service to someone at least a have the reparations ( refund)
You try to take money from our account. This is illegal
Why does edreams try to steal money from customers? You tried to take money for a ticket to barcelona for 89 euros from our account.
We never bookede a ticket. 2 weeks ago i boughelt a ticket to another country.
And now you try to do like we bought a ticket again. As there any safety check from your site?
User's recommendation: 1

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |DİKKAT
Dear eDreams Customer Service,
I hope this message finds you well.
I am writing to formally request a full refund for my unused flight ticket, which was booked through your platform under the reference number YM5JN6.
My itinerary was as follows:Departure Date: Sunday, June 15Flight 1: Royal Jordanian RJ 432 From Aleppo (ALP) at 07:25 to Amman (AMM) at 08:55Layover in Amman: 8 hours 50 minutesFlight 2: Royal Jordanian RJ 163 From Amman (AMM) at 17:45 to Istanbul (IST) at 20:30
Due to the ongoing conflict between Iran and Israel, and the closure of airspace in the region, it is now impossible for me to complete this journey by air. Therefore, I have made the decision to travel by land instead of waiting for uncertain flight updates.
I will be visiting Aleppo Airport to verify the situation and will provide official confirmation or documentation of the disruption if needed.
As this is a force majeure situation completely outside of my control, I kindly and respectfully request a full refund of the ticket cost with no deductions.
Please find my details below for your reference:Booking Reference: YM5JN6Full Name: MAHMUT HIDIREmail Address:Free198****@***.com ]Phone Number: [009053****8751]Flight Date: June 15, 2025
Thank you very much for your attention and support. I would greatly appreciate your prompt response confirming the refund procedure.
Best regards,
MAHMUT HIDIR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can not book any ticket but edream cut money in mu account
I didn't book any kind of plane ticket, but yesterday money was deducted from my account. I want to know what the money was deducted for.
Please send my money back. It's your account number.
Account number: ES67 2100 **** 5607 00** **62. This account can cut money from my account, please return my money.
Preferred solution: Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |EDreams scammed a pensioner of £625.32
I was scammed by edreams for £625.32. I thought I was booking a flight from Manchester to Albuquerque (New Mexico) they quoted me £798.00 if I booked immediately.
Gullible me said yes. Bank came through
asking me to authorise payment of £625.32 to Booking.com, I authorised this payment, after I had queried the amount and was told this was the price of the actual seat. eDreams said that payment had not been authorised and they would send me another and then my bank
app asked me to authorise a payment of £383.17 to PAYTR./enuygunucakbileti when I queried this payment as I had no idea who this payment was going to. And the total amount of both payments exceeded the original quote.
The lady from the accounts department at eDreams kept responding for me to authorise the payment. When I refused and asked for a refund of the £625.32 stating I thought this was a scam. The lady actually said "You are not getting your money back" and the phone went dead. I have tried for one month to get this money refunded by eDreams.
Ria and Ryan have both put the phones down on me, Ryan actually said he would refund me, I thought that was my lucky day, it wasn't. He asked for my debit card details. I was nervous but knew I had to give him the card details for him to refund me. He asked for my address, date of birth and he actually asked me how much money I had in my account.
I was flabbergasted telling him it was non of his business. He said they only refunded to bank accounts that have over £1,000 in the account. I said yes. Anyone reading this review will be shaking their heads saying 'oh no' But I redeem myself by refusing to give him the 3 digit number on the back of my bank card, I knew not to give this.
As I was purchasing nothing. Ryan then said 'you give it to Amazon, don't you, what's the difference' We argued he said if I didn't give him the namedrenrenumber I wasn't getting a refund, I refused to give him the number and he put the phone down.
So that is my nightmare experience with eDreams. I have written an email to their complaints department, but it has bounced back to my email. I will try to remedy this.
eDreams are undeserving of even 1 star.
They prevented a pensioner from attending a good friends daughters wedding in Santa Fe, New Mexico.
And I might add...I have had numerous phone calls from unknown numbers, one of which was from Romania, I've received a message from the Philippines
about an unsuccessful parcel delivery.
Even, eDreams only a few days ago had the audacity to call and ask
if I was interested in purchasing an airline ticket. The lady put the phone down on me when I began my rant.
I am now scared to answer a call from an unknown caller on my phone.
So there you have it ...pensioner scammed by eDreams...shame on them!!!
User's recommendation: NEVER book anything with eDreams should be eNightmare
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEdream take money in my account. Need my money back
I show this morning they take money in my account for no reason y need the money back please. You company can rake money in my account like this please I need my money back, becaise I dont know why they take it.
I try to call but no numbers.
call me back in this phone number 0786019****. I need the reason too
- 99 pounds
Preferred solution: Full refund
User's recommendation: no coments

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAn authorised deduction for a prime package i did not subscribe to
they had R185.30 deducted for a subscription I do not have with eDreams. The message reads: Capitec: Purchase -R195 from MAIN ACC Ref EDREAMS PRIME M LONA.
I do not have any subscription to any eDreams package for anything.
I just have used their service to get airline tickets. I feel cheated and that eDreams reimburses the deduction they have made.
- Quick to book
- Unlawful non consensual deductions
Preferred solution: Full refund
User's recommendation: I think lets ditch their service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerE-dreams has taken money from my account
Is it the second time that eDreams has taken money from my account, and I have not booked any tickets or anything?
Preferred solution: Full refund
Travel Agencies Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy always my flight is declined It’s already paid
You already deducted the ticket fare for my flight on Gulf Air, but still, I decline my flight. Just refund my money.
If you cannot proceed, I will find another site to book. What kind of online booking is this?
Preferred solution: Full refund
User's recommendation: No way base on my worst experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo cancel dreams prime annual
89.99 was deducted from my account for the Dreams annual subscription, which I never signed up for. Can I have a refund and cancel the subscription?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I can't find my booking on airline site
I'm trying to find my booking on the airline site and can't. Contact me ASAP. I want to know from which terminal the departure is.
About
, , , ,
Being founded in March 1999, Edreams has become one of the biggest e-commerce travel companies in Spain and one of the leaders in Europe. It offers over 60,000 flight routes from more than 100 airlines, and over 150,000 hotels in 30,000 destinations around the world, as well as vacation packages and car rentals. Edreams not just helps its customers to plan their travels, but also offers online marketing and advertising services to different businesses. Over 500 companies use Edreams as an advertising platform for their campaigns. Being based in Barcelona, Spain, the company is currently operating in 19 countries, including Spain, Italy, France, Portugal, the UK and the US, etc. The co-founder and CEO of Edreams is Javier Prez-Tenessa de Block.

eDreams is ranked 243 out of 2165 in Travel Agencies category
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