eDreams

I first contacted EDreams to change my return flight on July 9th, and every single day since then! They give me the runaround and tell me to call Turkish Airlines, as they are the ones that need to make the change!

Yesterday, I called and spoke to the same representative from the previous day and was assured by him that I would receive a call the same day! I called Turkish Airlines and EDreams multiple times. I spoke to a Turkish Airlines supervisor and was told that this is their policy: Once we sell tickets to any travel agency, we immediately sell all the rights to make any changes to those tickets to the said agency. Only EDreams can make those changes.

This means that your company, EDreams, is 100% responsible for making this change! I purchased these tickets from your website, which means I bought them from you, and you bought them from Turkish Airlines. Don’t play games with me, as I am an adult and not a child.

If this change is not made before the flight date, I promise you I will take this matter further. I will contact every government entity in the USA and also in Europe and file a complaint with them and make sure that they know of the business practices that you are doing!

Subject: Urgent Refund Request Flight QZ642 on March 7 | Booking via eDreams

Dear eDreams Support Team,

I am writing to formally request a full refund of our tickets for AirAsia flight QZ642 on March 7, 2025, booked through your platform, with a total value of $270.83 USD. We received a confirmed booking from eDreams and arrived at the airport as instructed. However, the AirAsia airport assistant informed us that the flight was full and that our names were not on the passenger list. We were not given any explanation or alternative by the airline, and we were denied boarding. This last-minute issue left us with no usable alternative and caused measurable financial damage, including:

A non-refundable Komodo Island tour $256.19 USD
Accommodation costs at Dejavu 2.0 Hotel Bajo Komodo IDR 1,079,920

All relevant documents, including booking confirmations and proof of financial losses, are attached for your review. As the booking was made and confirmed through eDreams, we hold you accountable for ensuring that valid tickets were provided. Since the service paid for was not delivered, and no alternative or timely notification was given, we expect a full refund of the total ticket cost ($270.83 USD). Please process the refund promptly or advise us on the next steps. If unresolved, we are prepared to escalate the matter to consumer protection authorities.

Thank you in advance for your support.

Sincerely,
Denitsa Lyutskanova
Email: kostadinovadenitsa@***.com
Phone: 003598****8859
Booking Reference: 213********

My flight from Rome to Istanbul with Pegasus Air, scheduled for 11:55 AM on June 18th, was unfortunately missed due to a significant delay with my preceding Air Canada flight. The Air Canada flight, which was supposed to bring me to Rome, experienced a delay of over three hours, making it impossible for me to make my connecting Pegasus Air flight.

Upon contacting Air Canada, I was informed that their confirmation for my journey only extended to Rome, as it was considered my final destination with them, and they did not confirm the onward connection to Istanbul. As a direct result of this unforeseen delay, I was compelled to purchase an alternative ticket to reach my intended destination. I kindly request your assistance in facilitating a refund for the cost of the additional ticket I had to purchase. I can provide any necessary documentation, such as flight details or receipts, upon request.

Thank you for your time and consideration of this matter.

I look forward to your prompt response. Sincerely,

Dear eDreams Customer Service,

I hope this message finds you well.

I am writing to formally request a full refund for my unused flight ticket, which was booked through your platform under the reference number YM5JN6.

My itinerary was as follows:Departure Date: Sunday, June 15Flight 1: Royal Jordanian RJ 432 From Aleppo (ALP) at 07:25 to Amman (AMM) at 08:55Layover in Amman: 8 hours 50 minutesFlight 2: Royal Jordanian RJ 163 From Amman (AMM) at 17:45 to Istanbul (IST) at 20:30

Due to the ongoing conflict between Iran and Israel, and the closure of airspace in the region, it is now impossible for me to complete this journey by air. Therefore, I have made the decision to travel by land instead of waiting for uncertain flight updates.

I will be visiting Aleppo Airport to verify the situation and will provide official confirmation or documentation of the disruption if needed.

As this is a force majeure situation completely outside of my control, I kindly and respectfully request a full refund of the ticket cost with no deductions.

Please find my details below for your reference:Booking Reference: YM5JN6Full Name: MAHMUT HIDIREmail Address:Free198****@***.com ]Phone Number: [009053****8751]Flight Date: June 15, 2025

Thank you very much for your attention and support. I would greatly appreciate your prompt response confirming the refund procedure.

Best regards,

MAHMUT HIDIR

I was scammed by edreams for £625.32. I thought I was booking a flight from Manchester to Albuquerque (New Mexico) they quoted me £798.00 if I booked immediately.

Gullible me said yes. Bank came through

asking me to authorise payment of £625.32 to Booking.com, I authorised this payment, after I had queried the amount and was told this was the price of the actual seat. eDreams said that payment had not been authorised and they would send me another and then my bank

app asked me to authorise a payment of £383.17 to PAYTR./enuygunucakbileti when I queried this payment as I had no idea who this payment was going to. And the total amount of both payments exceeded the original quote.

The lady from the accounts department at eDreams kept responding for me to authorise the payment. When I refused and asked for a refund of the £625.32 stating I thought this was a scam. The lady actually said "You are not getting your money back" and the phone went dead. I have tried for one month to get this money refunded by eDreams.

Ria and Ryan have both put the phones down on me, Ryan actually said he would refund me, I thought that was my lucky day, it wasn't. He asked for my debit card details. I was nervous but knew I had to give him the card details for him to refund me. He asked for my address, date of birth and he actually asked me how much money I had in my account.

I was flabbergasted telling him it was non of his business. He said they only refunded to bank accounts that have over £1,000 in the account. I said yes. Anyone reading this review will be shaking their heads saying 'oh no' But I redeem myself by refusing to give him the 3 digit number on the back of my bank card, I knew not to give this.

As I was purchasing nothing. Ryan then said 'you give it to Amazon, don't you, what's the difference' We argued he said if I didn't give him the namedrenrenumber I wasn't getting a refund, I refused to give him the number and he put the phone down.

So that is my nightmare experience with eDreams. I have written an email to their complaints department, but it has bounced back to my email. I will try to remedy this.

eDreams are undeserving of even 1 star.

They prevented a pensioner from attending a good friends daughters wedding in Santa Fe, New Mexico.

And I might add...I have had numerous phone calls from unknown numbers, one of which was from Romania, I've received a message from the Philippines

about an unsuccessful parcel delivery.

Even, eDreams only a few days ago had the audacity to call and ask

if I was interested in purchasing an airline ticket. The lady put the phone down on me when I began my rant.

I am now scared to answer a call from an unknown caller on my phone.

So there you have it ...pensioner scammed by eDreams...shame on them!!!