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What is your customer experience with eDreams?

eDreams Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • eDreams has 1.4 star rating based on 3219 customer reviews. Consumers are mostly dissatisfied.

  • 7% of users would likely recommend eDreams to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, Non, Unprofessional.
    Cons: Customer service, Poor costumer service, No customer service and no answer to telephone calls.

View full overview ›

Media from reviews

eDreams - Rebooking URGENT
eDreams - Rebooking URGENT - Image 2Report abuse of eDreams app/refund moneyReport abuse of eDreams app/refund money - Image 2eDreams - Pobranie środków finansowych bez zgodyeDreams - Wrong transactionseDreams - Chm746578@***.com
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Top eDreams Reviews

Positive Review

"Refund my money"

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I would like to report an urgent issue: an amount has been charged from my account by E-Dreams, but I did not complete any booking or purchase any ticket....

Critical Review

"A Company that Doesn’t Care"

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Do not use this agency. They are good at offering services to get more money, but they ruined our special trip to Guatemala. Firstly, they got our names wrong,...

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Featured
Stephen K Pwl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

*** service

eDreams - *** service
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Absolute, diabolical company - wouldn't use them; the last thing on this earth. The service, communication, and help are zero.

As for running off with 100% of my money without even a refund whatsoever, for those cancelling within 24 hours of booking,

I will see you in court as I'm sending the paperwork off this week.

View full review
Loss:
$1355
Cons:
  • Our a con

Preferred solution: Full refund

User's recommendation: No, wouldn’t recommend them at all

john c Znx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rebooking URGENT

eDreams - Rebooking URGENT
eDreams - Rebooking URGENT - Image 2

Nobody called me again and fixed my problem regarding my rebooking of my flight. My flight is on May 13, 2025.

I tried to rebook it on May 9, 2025. They called me, and they said June 10, 2025, is not available. I said to try another date as long as it is in June. They said that they didn't have enough time to look for my flights.

And they told me to look for a suitable date for me in June. I told them to call me again after 2 hours.

And there was no call, and they didn't fix my issue. Please, I request a refund or rebooking of my flights in June and a comeback on August 20.

View full review
Loss:
$1213

Preferred solution: Full refund

User's recommendation: I pay extra charges so that i dont have any problems on the future. but this is what happen

Resolved
DENITSA L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams Dear eDreams Support Team, I am writing to formally request a full refund of our tickets for AirAsia flight QZ642 on Marc

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Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams Dear...
Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams... - Image 2
Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams... - Image 3
Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams... - Image 4
Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams... - Image 5
Updated by user Apr 14, 2025

Company fixed the issue and I have been provided with apology.

Original review Mar 30, 2025
Subject: Urgent Refund Request Flight QZ642 on March 7 | Booking via eDreams

Dear eDreams Support Team,

I am writing to formally request a full refund of our tickets for AirAsia flight QZ642 on March 7, 2025, booked through your platform, with a total value of $270.83 USD. We received a confirmed booking from eDreams and arrived at the airport as instructed. However, the AirAsia airport assistant informed us that the flight was full and that our names were not on the passenger list. We were not given any explanation or alternative by the airline, and we were denied boarding. This last-minute issue left us with no usable alternative and caused measurable financial damage, including:

A non-refundable Komodo Island tour $256.19 USD
Accommodation costs at Dejavu 2.0 Hotel Bajo Komodo IDR 1,079,920

All relevant documents, including booking confirmations and proof of financial losses, are attached for your review. As the booking was made and confirmed through eDreams, we hold you accountable for ensuring that valid tickets were provided. Since the service paid for was not delivered, and no alternative or timely notification was given, we expect a full refund of the total ticket cost ($270.83 USD). Please process the refund promptly or advise us on the next steps. If unresolved, we are prepared to escalate the matter to consumer protection authorities.

Thank you in advance for your support.

Sincerely,
Denitsa Lyutskanova
Email: kostadinovadenitsa@***.com
Phone: 003598****8859
Booking Reference: 213********
View full review
Loss:
$271
Cons:
  • Unserious
  • Scam

Preferred solution: Full refund

Laura B Gmn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

URGENT Problems Checking in and Verification

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eDreams - URGENT Problems Checking in and Verification
Updated by user Apr 17, 2025

An awful experience. And since my problems I have been told many similar stories, from people who will also NEVER go anywhere near eDreams again.

Original review Apr 14, 2025
I understand that I have checked in for my Ryan Air flight, booked through eDreams, and therefore subsequently checked in via eDreams. The problem that I now have is that my booking isn't verified with Ryan Air.

I have spent the best part of this day typing with both the 'help' teams at Ryan Air and eDreams, I am no further forward. The email that eDreams provided me with for logging in to Ryan Air does not work. I cannot 'speak' with anyone, be it a robot or a human on the chat facility to resolve this, they are not understanding the issue, I have been sent in so many circles that frankly I am both exhausted and dizzy. I am so concerned that when I get to the airport (Murcia on the 29th April) I won't be able to take my flight, or will be faced with a hideously expensive penalty, of which is not my making.

Can someone please contact me to resolve this situation.

A phone call would be ideal, however I realise that in 2025 this is almost an impossibility!!! THIS IS NOW A MATTER OF URGENCY.
View full review
Pros:
  • Quick to take your money
Cons:
  • Stressful nightmare inducing time wasting money losing

Preferred solution: I would like a human to contact me to resolve the problem with verifying my profile for my flight booked with Ryan Air, but via eDreams ' that was the mistake.

User's recommendation: Think before you book with a third party, something I didn't do.

Resolved
Zamira Ar

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Refund my money

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Contains 1 confidential file for company representatives

I would like to report an urgent issue: an amount has been charged from my account by E-Dreams, but I did not complete any booking or purchase any ticket. Please investigate this matter and refund the amount that was charged without authorization.

I look forward to your prompt response and resolution.

View full review
Loss:
$90

Preferred solution: Full refund

User's recommendation: this is not fair with customers

FariraiCynthia C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Eticket not issued but no refund

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eDreams - Eticket not issued but no refund
eDreams - Eticket not issued but no refund - Image 2

My booking was not found by the Fastjet airline, and my sister and her baby were denied boarding. I spent 7 hours with a crying baby at the airport trying to find the confirmation and ended up paying again and buying a new flight at night.

I was charged for the ticket. Was I scammed?

No one is responding to my emails, and the bot on the app does not help. I am considering pursuing legal action.

View full review
Loss:
$170
Pros:
  • Discounts on prime i only successfully booked once
Cons:
  • Scam no ticket no resolution no response painful ordeal with a baby at the airport

Preferred solution: Full refund

User's recommendation: Never again

Ta H Myd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lost holiday ,disaster

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eDreams - Lost holiday ,disaster

Apart from telling me that we have taken your request into account, my situation remains the same. eDreams has not provided me with the invoice for my purchase within 72 hours (request made on March 3), nor a certificate of flight cancellation either by eDreams or by the airline since it resumed its segments on the day of my purchase. On the famous eDreams application, my 'ghost' reservation is confirmed and my flight landed when it never took off, as I was at the airport for a ghost flight. I would like eDreams to update its prime application.

To go:

Your flight has landed

16:10 Tue., March 4

P Trudeau International (YUL), Montreal

Sunwing Airlines Inc. - WG 4214

Operated by Sunwing Airlines Inc.

Economy

4 hours 20 minutes 21:30 Tue., March 4

The Union (POP), Puerto Plata.

I would like you to check if this flight WG 4214 has landed or taken off.

In summary, my situation remains the same: no flights, no refund, and a paid rental. eDreams is advising me to be patient. However, 'Your invoice request is being processed. eDreams will send you the invoice by email within 3 working days from March 3, 2025.

View full review
Loss:
$1500

Preferred solution: Full refund

User's recommendation: To flee, inefficient customer service.

Niyanna Xou
map-marker Xanthi, Xanthi

Change return flight date to may 11

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eDreams - Change return flight date to may 11
eDreams - Change return flight date to may 11 - Image 2

Phone number provided phone to call an agent to change flight not working

I need to freaking change my return date and I paid additional money to have the option ! Wtf

View full review

User's recommendation: Not to book unless edreams provides customer service number that works

Muhammad F Ohd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Chm746578@***.com

eDreams - Chm746578@***.com

Please refund my money because you cut my money without my permission. I have not purchased anything.

I have neither booked any ticket nor any hotel through your app. You have deducted money from my bank account for no reason.

Please transfer my money back to me. And I can also give you proof.

View full review
Loss:
$121

Preferred solution: Full refund

Joyce S Rig

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong transactions

eDreams - Wrong transactions

It's so frustrating, I paid using my card, then later I'm having transactions I didn't do. Now it's so hard to contact you because I really need my refund. I didn't do any service with you.

View full review
Loss:
$90

Preferred solution: Full refund

Anna R Poa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pobranie środków finansowych bez zgody

eDreams - Pobranie środków finansowych bez zgody

Została pobrana kwota finansowa bez mojej zgody z karty. Nie chcę korzystać z Państwa usług, a Prime było darmowe. Proszę o zwrot moich środków na konto Anna Rodziewicz.

View full review
Loss:
$102
Pros:
  • Brak kontaktu
Cons:
  • Zabranie pieniendzy bez zgody wlasciciela z konta

Preferred solution: Full refund

PRASANNAKUMAR K Osv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To change the dates of travelling

eDreams - To change the dates of travelling

still the ticket is not resolved.

I have asked to change the date change, with zero flight difference, I sent the confirmation email also.

Stilll the ticket is not changed, tomm morning 6.00 flight still its not happend. kindly issue the refund on priority or change date.

Thanks

Call on priority.

+1 64* *******

View full review
Loss:
$100

Preferred solution: Full refund

GAURAVGUPTA M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Worth, Texas

Overcharged for the calling customer support free line

eDreams - Overcharged for the calling customer support free line

i have been charged $58 for free customer hotline. on checking with the phone provider they suggested contacting you to resolve as they cannot do anything on their part.

View full review
Resolved
Dev P Ceo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mechelen, Antwerp Province

Resolved: Why Edrems take my payment

eDreams - Why Edrems take my payment
Updated by user Apr 24, 2025

Company fixed the issue and I have been provided with apology.

Original review Mar 22, 2025

why may payment is deducted from account when I didnt did anything Please check as soon as possible : Thanks for response

View full review

Travel Agencies Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? Mary Branum, a vacation rentals expert, shares her tips on how to look for places to stay, what are the best vacation rentals websites, how to avoid scams during bookings, and what to do if you face some issues.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Stefan R Lul

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Banatsko Karagorgevo, Central Banat

Wrongful charges

eDreams - Wrongful charges
eDreams - Wrongful charges - Image 2

I was charged twice for my flight. I need a refund for wrongful charges. Please contact me to solve this situation.

Best regards

View full review
Jill M You

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Query

eDreams - Query

My money has been stolen from my account. eDreams took my money without my permission. Unauthorised transactions.

View full review
Loss:
$390

Preferred solution: Full refund

User's recommendation: I don’t recommend it to anyone

Jonathan P Dst

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst travelling experience

Contains 1 confidential file for company representatives

To whom it may concern,

I am sending this email to more than one organization because what happened to me that day involves more than one organization.

For me, it was the effect of not wanting to take the blame and pushing it onto others that made it happen.

Before I explain, there are two things I have to state that will be important for you to understand the situation.

First, Spanish isn't a language that I master. I started learning last November but I'm not fluent enough to be functional in a working or transactional situation.

Second, I have a complex post-traumatic stress disorder (CPTSD) due to my military service. I have serious issues with the regulation of my stress and anxiety when I'm in stressful environments such as a crowd or, as here, in an impasse which I have no control over. If you want to verify it, it would be my pleasure to give Veterans Affairs Canada permission to give you access to my medical records about this issue.

As for the situation, when I landed in Madrid from my flight from Alicante (Air Europa UX 4042) around 13:00 October 8 at terminal 2, I went out to retrieve my luggage. It took a moment before the baggage arrived. Once I got mine, I went to get the airport shuttle. The way it works in this airport, I had to take the shuttle from terminal 2 to terminal 1, from there, I had to go to another level to get the shuttle to get from this terminal (1) to get to terminal 4.

This is where things got bad. When I arrived at the check-in point for my flight to Havana World2Fly 2W 1505, they told me, in Spanish, that I couldn't do the check-in because I didn't have a visa. I asked which visa they were talking about because I had completed the 'Dviareros' and the only other visa requested as a Canadian, is the one they are supposed to issue me - usually given in the plane going out of Canada. They insisted that I couldn't board. At some point, she told me to go see their office (about 150 meters away). So on my way there I called E Dream to ask them what's going on, they told me that since it was a visa issue it was my problem since it's my responsibility to get a visa.

I need to point out that because of the two points I raised at first, I was in panic. I didn't understand how it was my issue since the only visa I need as a Canadian is the one that has to be issued by the airline. So I hung up since I was close to the World2Fly office.

There I had the same heated exchange about the visa until the moment one of the employees took up a visa and told me that was the one I needed. I then asked why the check-in didn't simply tell me that I needed to get it there first and not argue with me for 10 minutes. I said anyway, I'm here just sell me one. The agent told me it was too late, I had to be there 2 hours before. I told her that I was just there, what's 2 more minutes and that I just got out of the plane then got here. I couldn't get here faster even if I wanted to. She told me that it wasn't her problem then told me to go file a complaint if I wasn't happy with her decision.

Let me tell you that I wasn't impressed at all.

Then I called E Dream again, again I was in panic mode, I explained to the agent that in the end, it was a time issue since my two flights were too close, I couldn't complete the procedure in time. The agent, who was the same as in my first call, got really aggressive, telling me that I was lying that it was all a visa issue. I had to yell at him asking him to let me speak so I could explain, that by the time I got to the check-in to the airline office, there was 150 meters, that the visa in question had to be taken there first but I was too late. It doesn't take more than 5 minutes to go from one and other so the time between the two flights was too short since I did it as quickly as possible. He didn't care.

I was in complete panic, I had to go calm myself down and get somewhere with fewer people to get calmer. Then I called E Dream for the last time. The agent tried the same excuse as his predecessor but when I refuted them and pressed my claim of time issues, he said that I agreed with the flights when I did my reservation, hence it was my problem. I asked him that since I chose the flights based on the option given to me by the website, I asked a Havana to Alicante and then Alicante to Havana, how could I be held responsible if the flights option they gave me wasn't timed to prevent that? That's the whole point of using their website! So they find matching correspondence.

He didn't care. I asked him for his employee number so when I do my reclamation, he could be asked since he was the representative I talked to. He told me I didn't need it that I just needed to fill my complaint.

So I called an agency in Canada since now I have absolutely no trust in World 2 Fly and even less in E Dream, to find me another flight from Madrid to Havana. The flight was the next day so I had to spend the night at the airport since I didn't have enough funds for a hotel and the cab( I couldn't find any hotel under 500$ Canadian and the cab to go to and come back would cost around 100.)

But before the night I went to Air Europa, the airline of the flight I reserved to go back to Havana the next day, to get the visa with my reservation number. Later I reserved a seat in the plane to be able to sleep in a seat with a bit more space since it would be impossible for me to sleep in the airport with my CPTSD.

The next morning, I did the line up for my check-in. The agent couldn't find my reservation. When she asked me where I made my reservation, I told her through an agent, she accused me of having been scammed since she couldn't find my reservation. Then a second agent came to check with her and at first she agreed with her. I got mad, I asked them how could I've been able to buy the visa and the seat selection with my confirmation number if I'd been scammed, by an agent I trust and know!!??? They checked again and miracle! They found it.

Let me tell you that this whole experience has been a real nightmare due to the unbelievable mess of it all! Seriously the attitude of the ladies at both the check-in and office of World2Fly have been horrible. I was trying my best to explain in Spanish but it isn't a language that I master. My mother tongue is French! I learned English at 19! Just the nonchalance and aggressiveness of them were pitiful.

And for E Dream. The second call, the agent's behavior was unacceptable. He didn't let me explain until I had to yell over him not letting me speak before I could try to explain the situation.

Let me assure you that I'll avoid E Dream and World 2 Fly in the future and that I have advised my fellow veterans brothers to do the same in our forums.

View full review
Loss:
$1950
Pros:
  • Easy booking
Cons:
  • Poor costumer service
  • Poor customer care

Preferred solution: Apology

User's recommendation: Avoid using Edream services and world2fly customer services!

About

Related Companies

eDreams Odigeo, Opodo, Go Voyages, Travellink, Opodo France

Summary

Being founded in March 1999, Edreams has become one of the biggest e-commerce travel companies in Spain and one of the leaders in Europe. It offers over 60,000 flight routes from more than 100 airlines, and over 150,000 hotels in 30,000 destinations around the world, as well as vacation packages and car rentals. Edreams not just helps its customers to plan their travels, but also offers online marketing and advertising services to different businesses. Over 500 companies use Edreams as an advertising platform for their campaigns. Being based in Barcelona, Spain, the company is currently operating in 19 countries, including Spain, Italy, France, Portugal, the UK and the US, etc. The co-founder and CEO of Edreams is Javier Prez-Tenessa de Block.

eDreams reviews and complaints

eDreams is ranked 238 out of 2148 in Travel Agencies category

Area Served

Europe, Worldwide, UK, USA, Australia, Other, Canada

Payment Methods

MasterCardVISAPayPal

eDreams FAQs

Winnie Murugi
PissedConsumer Reporter

eDreams FAQs

Edreams is owned by shareholders as it is a publicly traded company. The major shareholder is Permira Advisers LLP.

According to an eDreams blog post, the company’s customer service is mainly self-service. There are various self-service tools, including the eDreams app, ‘My Trips’ area, ‘Manage My Booking’ area and the Help Center. However, if you want to contact eDreams, use the chat feature on the website. There is no eDreams customer service number provided for general customers. However, a dedicated eDreams prime contact number is exclusively available for prime members. The phone number is not openly provided on the website. Rather, the blog states that it is provided in the emails sent to Prime members.

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