4
Issues
resolved
184
Company
responses
234
Total
reviews
$82K
Claimed
losses
$774
Avg
loss
23.8K
Page
views
What was your experience with Edreams?
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Customers don't like
- Customer service
- Wrong booking information
- Steal money from you
Customers like
- Unprofessional
- Pathetic
- Product
Be careful when you book. I paid extra for my cancellation and reservation change when I booked my flight with edreams, and when I attempted to change my reservation the next day, they wanted to charge me the price of a whole new ticket!! They would not cancel my...
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Larnaca, Larnaca
eDreams is an on line company booking flights and holidays and I warn everyone to avoid then. I booked return flights and had to come home after a week, I had two weeks to cancel me return flights however, eDreams would not reply to any emails and when I finally got...
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Edreams - Cancelation and refund
The made the cancelation and initiated the refund.
Product
If you want to have a nice and relaxed trip and enjoy some positive energy after, avoid Edreams at any cost. It is a terrible experience since the reservation to the invoicing. My experience: - When you search flights at Edreams, prices are cheaper than anywhere else....
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Received several emails offering discount on car rental before 31st August. "Book here and save $50" I did that and could not find anywhere to enter the discount code "SPLASH 50" called through to UK and s told that the discount would appear on the order form. Of...
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Edreams - There was a mistake with my flight
Can't get my money back
They wrote on TrustPilot to contact them to resolve the problem. They made no effort to even reply after that. Please use a competitor!!
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Barcelona, Catalunya
i bought airline tickets from edreams for a trip in Europe. After I placed my order I noticed on my cc that the charges were much higher than originally quoted. After contacting Edreams I found out that they charged me not only a service fee but another fee for adding...
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I didn't like
- Non transparent charging
- Customer service
We bought two tickets to go on holiday with them this summer (flights only with Lufthansa and ANA from Paris to Delhi to Tokyo and back to Paris). We paid 956,43€ for the tickets (so 1 912.86€ for two of us). At the same time, we paid two supplements of 101.50€ each...
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Product
I didn't like
- Lack of transparency for fees
- Fact that im still waiting for my refund
- Refund not given
Similar to Edreams
Dear Sirs, - I have question regarding our last booking and flight reservation: Question is why we received for booking No 3644867539 two invoices, one is Sales invoice No 2018-B2B7-000177295 based on which we made payment and second is invoice No 2018-BSP-000123564...
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Hi,We are sorry to read of the customer experience you have had with us thus far. We have passed your concerns onto the relevant team and one of our agents will get in touch w...