eDreams
eDreams Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
eDreams has 1.4 star rating based on 3257 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend eDreams to a friend or colleague.
- Rating Distribution
Pros: No pros, Non, Unprofessional.
Cons: Customer service, Poor costumer service, No customer service and no answer to telephone calls.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
eDreams has 1.4 star rating based on 3257 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend eDreams to a friend or colleague.
- Rating Distribution
Pros: No pros, Non, Unprofessional.
Cons: Customer service, Poor costumer service, No customer service and no answer to telephone calls.32% of users think that eDreams should improve its Payments.
59% of users say that they won't use eDreams in the future for similar services or products.Recent recommendations regarding this business are as follows: "Avoid", "Don't get scammed with 0203985****", "Inform your clients before your deductions", "Depends if this will get resolved", "A great web site if you are a frequent traveller but not for an occasional trip".
Most users ask eDreams for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Is Edreams Legit? Although Edreams is considered to be legitimate, there is a possibility of facing scams. To prevent any of this from happening, contact the company's reliable support team using the published phone numbers. The USA helpline is 1-844-539-6719. For special service requests, Edreams' number is 1-650-215-5189. For warranty concerns, email us.warranty.flight@edreams.com.
Media from reviews
Is eDreams Legit?
Our analysis shows that eDreams is legit, safe for consumers to access and is not a scam. www.edreams.net follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of eDreams reviews to learn more about other consumers' experiences.
Top eDreams Reviews
"Credit card charges"
2 years ago i had to use your services and i pay for it. Last year I asked you to refund the annual charge and your representative said he couldnt do it but it...
"Unauthorized charge"
A charge of 69.99 was deducted from my account for an eDreams Prime Annual Subscription, which I did not authorize. I have never booked any service through...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
*** service
Absolute, diabolical company - wouldn't use them; the last thing on this earth. The service, communication, and help are zero.
As for running off with 100% of my money without even a refund whatsoever, for those cancelling within 24 hours of booking,
I will see you in court as I'm sending the paperwork off this week.
- Our a con
Preferred solution: Full refund
User's recommendation: No, wouldn’t recommend them at all
Seattle, Washington
Cobro no autorizado
Hola mi nombre es Jimmy inestroza necesito hablar con un representante ya que me hicieron un cobro no autorizado.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams Dear eDreams Support Team, I am writing to formally request a full refund of our tickets for AirAsia flight QZ642 on Marc
Company fixed the issue and I have been provided with apology.
Dear eDreams Support Team,
I am writing to formally request a full refund of our tickets for AirAsia flight QZ642 on March 7, 2025, booked through your platform, with a total value of $270.83 USD. We received a confirmed booking from eDreams and arrived at the airport as instructed. However, the AirAsia airport assistant informed us that the flight was full and that our names were not on the passenger list. We were not given any explanation or alternative by the airline, and we were denied boarding. This last-minute issue left us with no usable alternative and caused measurable financial damage, including:
A non-refundable Komodo Island tour $256.19 USD
Accommodation costs at Dejavu 2.0 Hotel Bajo Komodo IDR 1,079,920
All relevant documents, including booking confirmations and proof of financial losses, are attached for your review. As the booking was made and confirmed through eDreams, we hold you accountable for ensuring that valid tickets were provided. Since the service paid for was not delivered, and no alternative or timely notification was given, we expect a full refund of the total ticket cost ($270.83 USD). Please process the refund promptly or advise us on the next steps. If unresolved, we are prepared to escalate the matter to consumer protection authorities.
Thank you in advance for your support.
Sincerely,
Denitsa Lyutskanova
Email: kostadinovadenitsa@***.com
Phone: 003598****8859
Booking Reference: 213********
- Unserious
- Scam
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Groningen, Groningen
DİKKAT
Dear eDreams Customer Service,
I hope this message finds you well.
I am writing to formally request a full refund for my unused flight ticket, which was booked through your platform under the reference number YM5JN6.
My itinerary was as follows:Departure Date: Sunday, June 15Flight 1: Royal Jordanian RJ 432 From Aleppo (ALP) at 07:25 to Amman (AMM) at 08:55Layover in Amman: 8 hours 50 minutesFlight 2: Royal Jordanian RJ 163 From Amman (AMM) at 17:45 to Istanbul (IST) at 20:30
Due to the ongoing conflict between Iran and Israel, and the closure of airspace in the region, it is now impossible for me to complete this journey by air. Therefore, I have made the decision to travel by land instead of waiting for uncertain flight updates.
I will be visiting Aleppo Airport to verify the situation and will provide official confirmation or documentation of the disruption if needed.
As this is a force majeure situation completely outside of my control, I kindly and respectfully request a full refund of the ticket cost with no deductions.
Please find my details below for your reference:Booking Reference: YM5JN6Full Name: MAHMUT HIDIREmail Address:Free198****@***.com ]Phone Number: [009053****8751]Flight Date: June 15, 2025
Thank you very much for your attention and support. I would greatly appreciate your prompt response confirming the refund procedure.
Best regards,
MAHMUT HIDIR
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riga, Riga
Illegal withdrawal of money
Explain the withdrawal of money from my account, this is also a repeated illegality on the part of edreams. Urgently return the funds to the account. Due to edreams' illegal actions with the card info of entrusted clients, there is an agreement with the bank to block the card and recover the funds.
User's recommendation: Be careful about transferring card data to third parties
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampere, Pirkanmaa
Take money from my account
Take money from my account 2 time after Trip
Take money from my account 2 time after Trip and it's not good for any one please contact me I send many massage and email and no answer and my problem still
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bucharest, Bucharest
Prime issues
Hello please I have issue with prime
I'm not using prime at all already second year you cut money from my bank account!!!
Please return my money!!
And cancel prime I'm not using edreams website or application at all !!
User's recommendation: Don't use edreams!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Baghdad, Baghdad
Unlawful monthly payments from my account
hi
last 6 months untill now the e dreams charged me unlawful unknown monthly withdraw money from my accoubt account as i have no idea these payments coming from which service and how they access to my account abd steal my money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerURGENT Problems Checking in and Verification
An awful experience. And since my problems I have been told many similar stories, from people who will also NEVER go anywhere near eDreams again.
I have spent the best part of this day typing with both the 'help' teams at Ryan Air and eDreams, I am no further forward. The email that eDreams provided me with for logging in to Ryan Air does not work. I cannot 'speak' with anyone, be it a robot or a human on the chat facility to resolve this, they are not understanding the issue, I have been sent in so many circles that frankly I am both exhausted and dizzy. I am so concerned that when I get to the airport (Murcia on the 29th April) I won't be able to take my flight, or will be faced with a hideously expensive penalty, of which is not my making.
Can someone please contact me to resolve this situation.
A phone call would be ideal, however I realise that in 2025 this is almost an impossibility!!! THIS IS NOW A MATTER OF URGENCY.
- Quick to take your money
- Stressful nightmare inducing time wasting money losing
Preferred solution: I would like a human to contact me to resolve the problem with verifying my profile for my flight booked with Ryan Air, but via eDreams ' that was the mistake.
User's recommendation: Think before you book with a third party, something I didn't do.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReport abuse of eDreams app/refund money
I cancelled my annual Prime subscription on time, and they still charged me 90 euros! However, I kept receiving these emails from eDreams, saying that "if I wanted to get discount for some future trip , I need to REACTIVATE my Prime account, and click the link", which I didnt, which also directly impliesmeant that their system had already registered that I was no longer a Prime member.
There is no contact other than an automated complaint line that could help me.
Big disappointment.
I don't know whom to ask for my money back from now. If anyone has managed to get justice, please let me know how.
- You get good price on flights
- Scam you for an annual subscription
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund money back
Hi,
Im Julio Freitas de almeida, address 3 Marion row Cara street clones co Monaghan, e-mail: julioalmei671@***.com. I want to confirm edream prime date 27/05/2025 edream prime take my money 89,99 in my bank account. I didnt buyed ticket and booked ticket with edream prime thats why i want refund my money back thank you.
- Edream prime good
- I am unhappy edream prime take my money unauthorized
Preferred solution: Full refund
User's recommendation: I unhappy for edream prime
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Refund my money
Company fixed the issue and I have been provided with full refund.
I would like to report an urgent issue: an amount has been charged from my account by E-Dreams, but I did not complete any booking or purchase any ticket. Please investigate this matter and refund the amount that was charged without authorization.
I look forward to your prompt response and resolution.
Preferred solution: Full refund
User's recommendation: this is not fair with customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRebooking URGENT
Nobody called me again and fixed my problem regarding my rebooking of my flight. My flight is on May 13, 2025.
I tried to rebook it on May 9, 2025. They called me, and they said June 10, 2025, is not available. I said to try another date as long as it is in June. They said that they didn't have enough time to look for my flights.
And they told me to look for a suitable date for me in June. I told them to call me again after 2 hours.
And there was no call, and they didn't fix my issue. Please, I request a refund or rebooking of my flights in June and a comeback on August 20.
Preferred solution: Full refund
User's recommendation: I pay extra charges so that i dont have any problems on the future. but this is what happen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stockholm, Stockholm
Took money on my account
Why they took money on my account without me having my concept this is bad and I dont understand why so its this a scam or something
User's recommendation: I don’t see my self on that
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEticket not issued but no refund
My booking was not found by the Fastjet airline, and my sister and her baby were denied boarding. I spent 7 hours with a crying baby at the airport trying to find the confirmation and ended up paying again and buying a new flight at night.
I was charged for the ticket. Was I scammed?
No one is responding to my emails, and the bot on the app does not help. I am considering pursuing legal action.
- Discounts on prime i only successfully booked once
- Scam no ticket no resolution no response painful ordeal with a baby at the airport
Preferred solution: Full refund
User's recommendation: Never again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Karlskoga, Orebro Lan
Jahangirbutt649@***.com
Your company has withdraw money from my account with asking me.please tell me
I am to much worry about my money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou charge 69 euros to my bank card
I just checked my bank account. You charged 69 euros.
I don't have any subscription with you. Also, I don't use this service.
Preferred solution: Full refund
About
, , , ,
Being founded in March 1999, Edreams has become one of the biggest e-commerce travel companies in Spain and one of the leaders in Europe. It offers over 60,000 flight routes from more than 100 airlines, and over 150,000 hotels in 30,000 destinations around the world, as well as vacation packages and car rentals. Edreams not just helps its customers to plan their travels, but also offers online marketing and advertising services to different businesses. Over 500 companies use Edreams as an advertising platform for their campaigns. Being based in Barcelona, Spain, the company is currently operating in 19 countries, including Spain, Italy, France, Portugal, the UK and the US, etc. The co-founder and CEO of Edreams is Javier Prez-Tenessa de Block.
eDreams is ranked 240 out of 2162 in Travel Agencies category
Europe, Worldwide, UK, USA, Australia, Other, Canada
eDreams FAQs
Edreams is owned by shareholders as it is a publicly traded company. The major shareholder is Permira Advisers LLP.
According to an eDreams blog post, the company’s customer service is mainly self-service. There are various self-service tools, including the eDreams app, ‘My Trips’ area, ‘Manage My Booking’ area and the Help Center. However, if you want to contact eDreams, use the chat feature on the website. There is no eDreams customer service number provided for general customers. However, a dedicated eDreams prime contact number is exclusively available for prime members. The phone number is not openly provided on the website. Rather, the blog states that it is provided in the emails sent to Prime members.
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TRÈS TRÈS MAUVAIS SERVICE. NOUS AVONS 90€ CHEZ EUX !!!!!!!!!!!!!!!.
ILS NE VEULENT PAS NOUS REMBOURSER. NE RÉSERVEZ JAMAIS SUR LEUR SITE IlS SONT LARGEMENT PLUS CHERS !
PRENEZ VOS BILLETS DIRECTEMENT SOIT AVEC AIR FRANCE, SWISS AIR, FINNAIR, EASYJET ETC ILS SONT INCAPABLES DE TRAITER LES GENS AVEC RESPECT FUYEZ-LES . VRAIMENT MERCI DE FAIRE CIRCULER