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eDreams

www.edreams.net
What is your customer experience with eDreams?

eDreams Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • eDreams has 1.4 star rating based on 3184 customer reviews. Consumers are mostly dissatisfied.

  • 7% of users would likely recommend eDreams to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, Non, Unprofessional.
    Cons: Customer service, Poor costumer service, No customer service and no answer to telephone calls.

View full overview ›

Media from reviews

eDreams - Query
eDreams - Eticket not issued but no refundeDreams - Eticket not issued but no refund - Image 2eDreams - URGENT Problems Checking in and VerificationeDreams - Money didacted in my account without my authorizationeDreams - Didnt recieve confirmation emaileDreams - Didnt recieve confirmation email - Image 2
View all media ›

What Users Say About eDreams?

50%

of Users warn about eDreams and recommend avoiding the service.

Never use eDreams! They cheat to take money from customers and do not give what they promise.

Stay away from eDreams, they are like a ghost and keep their phone number -if any- a secret. Disgraceful.

30%

of Users recommend booking directly with the airline.

Book directly with the airline as they appear to be impossible to contact through eDreams.

Book flight through a real airline, avoid third parties like eDreams.

20%

of Users express dissatisfaction with customer service and refund issues.

I have had no help, no refund, and no response from eDreams despite multiple attempts.

Buyer beware, there’s no customer service to respond to any request.

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Featured
Stephen K Pwl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

*** service

eDreams - *** service
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Absolute, diabolical company - wouldn't use them; the last thing on this earth. The service, communication, and help are zero.

As for running off with 100% of my money without even a refund whatsoever, for those cancelling within 24 hours of booking,

I will see you in court as I'm sending the paperwork off this week.

View full review
Loss:
$1355
Cons:
  • Our a con

Preferred solution: Full refund

User's recommendation: No, wouldn’t recommend them at all

Jill M You

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Query

eDreams - Query

My money has been stolen from my account. eDreams took my money without my permission. Unauthorised transactions.

View full review
Loss:
$390

Preferred solution: Full refund

User's recommendation: I don’t recommend it to anyone

Resolved
DENITSA L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams Dear eDreams Support Team, I am writing to formally request a full refund of our tickets for AirAsia flight QZ642 on Marc

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams Dear...
Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams... - Image 2
Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams... - Image 3
Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams... - Image 4
Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams... - Image 5
Updated by user Apr 14, 2025

Company fixed the issue and I have been provided with apology.

Original review Mar 30, 2025
Subject: Urgent Refund Request Flight QZ642 on March 7 | Booking via eDreams

Dear eDreams Support Team,

I am writing to formally request a full refund of our tickets for AirAsia flight QZ642 on March 7, 2025, booked through your platform, with a total value of $270.83 USD. We received a confirmed booking from eDreams and arrived at the airport as instructed. However, the AirAsia airport assistant informed us that the flight was full and that our names were not on the passenger list. We were not given any explanation or alternative by the airline, and we were denied boarding. This last-minute issue left us with no usable alternative and caused measurable financial damage, including:

A non-refundable Komodo Island tour $256.19 USD
Accommodation costs at Dejavu 2.0 Hotel Bajo Komodo IDR 1,079,920

All relevant documents, including booking confirmations and proof of financial losses, are attached for your review. As the booking was made and confirmed through eDreams, we hold you accountable for ensuring that valid tickets were provided. Since the service paid for was not delivered, and no alternative or timely notification was given, we expect a full refund of the total ticket cost ($270.83 USD). Please process the refund promptly or advise us on the next steps. If unresolved, we are prepared to escalate the matter to consumer protection authorities.

Thank you in advance for your support.

Sincerely,
Denitsa Lyutskanova
Email: kostadinovadenitsa@***.com
Phone: 003598****8859
Booking Reference: 213********
View full review
Loss:
$271
Cons:
  • Scam
  • Unserious

Preferred solution: Full refund

Laura B Gmn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

URGENT Problems Checking in and Verification

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eDreams - URGENT Problems Checking in and Verification
Updated by user Apr 17, 2025

An awful experience. And since my problems I have been told many similar stories, from people who will also NEVER go anywhere near eDreams again.

Original review Apr 14, 2025
I understand that I have checked in for my Ryan Air flight, booked through eDreams, and therefore subsequently checked in via eDreams. The problem that I now have is that my booking isn't verified with Ryan Air.

I have spent the best part of this day typing with both the 'help' teams at Ryan Air and eDreams, I am no further forward. The email that eDreams provided me with for logging in to Ryan Air does not work. I cannot 'speak' with anyone, be it a robot or a human on the chat facility to resolve this, they are not understanding the issue, I have been sent in so many circles that frankly I am both exhausted and dizzy. I am so concerned that when I get to the airport (Murcia on the 29th April) I won't be able to take my flight, or will be faced with a hideously expensive penalty, of which is not my making.

Can someone please contact me to resolve this situation.

A phone call would be ideal, however I realise that in 2025 this is almost an impossibility!!! THIS IS NOW A MATTER OF URGENCY.
View full review
Pros:
  • Quick to take your money
Cons:
  • Stressful nightmare inducing time wasting money losing

Preferred solution: I would like a human to contact me to resolve the problem with verifying my profile for my flight booked with Ryan Air, but via eDreams ' that was the mistake.

User's recommendation: Think before you book with a third party, something I didn't do.

Ta H Myd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lost holiday ,disaster

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
eDreams - Lost holiday ,disaster

Apart from telling me that we have taken your request into account, my situation remains the same. eDreams has not provided me with the invoice for my purchase within 72 hours (request made on March 3), nor a certificate of flight cancellation either by eDreams or by the airline since it resumed its segments on the day of my purchase. On the famous eDreams application, my 'ghost' reservation is confirmed and my flight landed when it never took off, as I was at the airport for a ghost flight. I would like eDreams to update its prime application.

To go:

Your flight has landed

16:10 Tue., March 4

P Trudeau International (YUL), Montreal

Sunwing Airlines Inc. - WG 4214

Operated by Sunwing Airlines Inc.

Economy

4 hours 20 minutes 21:30 Tue., March 4

The Union (POP), Puerto Plata.

I would like you to check if this flight WG 4214 has landed or taken off.

In summary, my situation remains the same: no flights, no refund, and a paid rental. eDreams is advising me to be patient. However, 'Your invoice request is being processed. eDreams will send you the invoice by email within 3 working days from March 3, 2025.

View full review
Loss:
$1500

Preferred solution: Full refund

User's recommendation: To flee, inefficient customer service.

Jonathan P Dst

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst travelling experience

Contains 1 confidential file for company representatives

To whom it may concern,

I am sending this email to more than one organization because what happened to me that day involves more than one organization.

For me, it was the effect of not wanting to take the blame and pushing it onto others that made it happen.

Before I explain, there are two things I have to state that will be important for you to understand the situation.

First, Spanish isn't a language that I master. I started learning last November but I'm not fluent enough to be functional in a working or transactional situation.

Second, I have a complex post-traumatic stress disorder (CPTSD) due to my military service. I have serious issues with the regulation of my stress and anxiety when I'm in stressful environments such as a crowd or, as here, in an impasse which I have no control over. If you want to verify it, it would be my pleasure to give Veterans Affairs Canada permission to give you access to my medical records about this issue.

As for the situation, when I landed in Madrid from my flight from Alicante (Air Europa UX 4042) around 13:00 October 8 at terminal 2, I went out to retrieve my luggage. It took a moment before the baggage arrived. Once I got mine, I went to get the airport shuttle. The way it works in this airport, I had to take the shuttle from terminal 2 to terminal 1, from there, I had to go to another level to get the shuttle to get from this terminal (1) to get to terminal 4.

This is where things got bad. When I arrived at the check-in point for my flight to Havana World2Fly 2W 1505, they told me, in Spanish, that I couldn't do the check-in because I didn't have a visa. I asked which visa they were talking about because I had completed the 'Dviareros' and the only other visa requested as a Canadian, is the one they are supposed to issue me - usually given in the plane going out of Canada. They insisted that I couldn't board. At some point, she told me to go see their office (about 150 meters away). So on my way there I called E Dream to ask them what's going on, they told me that since it was a visa issue it was my problem since it's my responsibility to get a visa.

I need to point out that because of the two points I raised at first, I was in panic. I didn't understand how it was my issue since the only visa I need as a Canadian is the one that has to be issued by the airline. So I hung up since I was close to the World2Fly office.

There I had the same heated exchange about the visa until the moment one of the employees took up a visa and told me that was the one I needed. I then asked why the check-in didn't simply tell me that I needed to get it there first and not argue with me for 10 minutes. I said anyway, I'm here just sell me one. The agent told me it was too late, I had to be there 2 hours before. I told her that I was just there, what's 2 more minutes and that I just got out of the plane then got here. I couldn't get here faster even if I wanted to. She told me that it wasn't her problem then told me to go file a complaint if I wasn't happy with her decision.

Let me tell you that I wasn't impressed at all.

Then I called E Dream again, again I was in panic mode, I explained to the agent that in the end, it was a time issue since my two flights were too close, I couldn't complete the procedure in time. The agent, who was the same as in my first call, got really aggressive, telling me that I was lying that it was all a visa issue. I had to yell at him asking him to let me speak so I could explain, that by the time I got to the check-in to the airline office, there was 150 meters, that the visa in question had to be taken there first but I was too late. It doesn't take more than 5 minutes to go from one and other so the time between the two flights was too short since I did it as quickly as possible. He didn't care.

I was in complete panic, I had to go calm myself down and get somewhere with fewer people to get calmer. Then I called E Dream for the last time. The agent tried the same excuse as his predecessor but when I refuted them and pressed my claim of time issues, he said that I agreed with the flights when I did my reservation, hence it was my problem. I asked him that since I chose the flights based on the option given to me by the website, I asked a Havana to Alicante and then Alicante to Havana, how could I be held responsible if the flights option they gave me wasn't timed to prevent that? That's the whole point of using their website! So they find matching correspondence.

He didn't care. I asked him for his employee number so when I do my reclamation, he could be asked since he was the representative I talked to. He told me I didn't need it that I just needed to fill my complaint.

So I called an agency in Canada since now I have absolutely no trust in World 2 Fly and even less in E Dream, to find me another flight from Madrid to Havana. The flight was the next day so I had to spend the night at the airport since I didn't have enough funds for a hotel and the cab( I couldn't find any hotel under 500$ Canadian and the cab to go to and come back would cost around 100.)

But before the night I went to Air Europa, the airline of the flight I reserved to go back to Havana the next day, to get the visa with my reservation number. Later I reserved a seat in the plane to be able to sleep in a seat with a bit more space since it would be impossible for me to sleep in the airport with my CPTSD.

The next morning, I did the line up for my check-in. The agent couldn't find my reservation. When she asked me where I made my reservation, I told her through an agent, she accused me of having been scammed since she couldn't find my reservation. Then a second agent came to check with her and at first she agreed with her. I got mad, I asked them how could I've been able to buy the visa and the seat selection with my confirmation number if I'd been scammed, by an agent I trust and know!!??? They checked again and miracle! They found it.

Let me tell you that this whole experience has been a real nightmare due to the unbelievable mess of it all! Seriously the attitude of the ladies at both the check-in and office of World2Fly have been horrible. I was trying my best to explain in Spanish but it isn't a language that I master. My mother tongue is French! I learned English at 19! Just the nonchalance and aggressiveness of them were pitiful.

And for E Dream. The second call, the agent's behavior was unacceptable. He didn't let me explain until I had to yell over him not letting me speak before I could try to explain the situation.

Let me assure you that I'll avoid E Dream and World 2 Fly in the future and that I have advised my fellow veterans brothers to do the same in our forums.

View full review
Loss:
$1950
Pros:
  • Easy booking
Cons:
  • Poor customer care
  • Poor costumer service

Preferred solution: Apology

User's recommendation: Avoid using Edream services and world2fly customer services!

Tomas L Byi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bratislava, Bratislava

Didnt recieve confirmation email

eDreams - Didnt recieve confirmation email
eDreams - Didnt recieve confirmation email - Image 2

Hello, i bought flight ticket for 12.4. At 11:00 from vienna to antalya but i dont know if the payment went through in my bank account it stays in reservations but on computer where did the payment it showed me it was confirmed and i will recieve email soon since then i still didnt recieve any emails could you please take a look if its okay or i have to make another reservation?

Thank you

View full review
Ande Z

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund / dispute

eDreams - Refund / dispute

You guys keeps deducting money from my accounts that I know nothing about. Sven on the 9th of March you debited money and then tried again.

Also on my fnb card you trying to deduct again funds I know nothing about. I need a refund on this funds and whenever I call I run out of airtime because no one answers the phone.

View full review
Loss:
$80
Pros:
  • No pros at all
Cons:
  • Always deducting any amount they want

Preferred solution: Full refund

User's recommendation: Never use this

Bright J Pws

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

eDreams - Refund

Hello Edream, I wake up this morning to find out that a sume of 119 euros was missing from my Postepay account connected to my PAYPAL account which confirmed that it was from the edream prime

Account details

5333 17** **00 7662

Jatto Bright Osaremen

In which I have never registered for and my monwy has been deducted from January, February and March today the 14th of March 2025.

Kind refund my money with immediate effect for wildrawing money from my account with my knowledge of been an edream prime membership. I have no idea of what edream prime membership is and how it works. I have never come across it and I will never register for it.

View full review
Loss:
$119

Preferred solution: Full refund

Argenta D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund of a prime i did not subscribe or use

eDreams - Refund of a prime i did not subscribe or use

I bought 3 tickets and installed the app of eDreams to do the check-in. After a while, I got a message that £90 was taken from my bank account for eDreams Prime!

I have never subscribed or used eDreams Prime! They used my bank account without my consent, and I want a full refund for this scam that has been done to me!

View full review
Loss:
$90
Cons:
  • Getting scammed

Preferred solution: Full refund

User's recommendation: I don’t recommend using the website or app at all be careful of being scammed and not getting a reply from them!

Jaleia Sbg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tirana, Tirana District

Your company take my money from my card

eDreams - Your company take my money from my card

I just booked a ticket from Tirana to Milan. The ticket cost 157.

Immediately after this I received a notification that 89 was charged from my card.

This is terrible. I want my money back.

View full review
Argenta D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

eDreams - Refund
Updated by user Mar 18, 2025

Bad, haven’t got any answer let alone any response for the issue

Updated by user Mar 17, 2025

i have not applied for the E dreams Prime and not used it. When i bought the ticket i bought it without prime with the risk u take without it, if u loose the flight or if its cancelled. So i would like to have the refund because i never applied or used it.

Original review Mar 15, 2025

I want to ask for a refund. I have not subscribed to the Prime Edreams and was charged without my consent! I would like a refund to get back my money!

View full review
Loss:
$90

Preferred solution: Full refund

Casandra maria S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charge me money i am not customer to edrems

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eDreams - Charge me money i am not customer to edrems

Hi many Times edrems charge me many i dont no why i want my amount back 89,99 this is second time i need me money back

View full review
Loss:
$180
Pros:
  • Nici unul

Preferred solution: Full refund

Anonymous
map-marker Minneapolis, Minnesota

I canceled monthly payment last month but still take money from my account. Why ?

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
eDreams - I canceled monthly payment last month but still take money from my account. Why...

I canceled monthly payment last month but still take money from my account. Why ? No body answer please call me or answer #???

____<

View full review

Travel Agencies Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? Mary Branum, a vacation rentals expert, shares her tips on how to look for places to stay, what are the best vacation rentals websites, how to avoid scams during bookings, and what to do if you face some issues.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Dev P Ceo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mechelen, Antwerp Province

Why Edrems take my payment

eDreams - Why Edrems take my payment

why may payment is deducted from account when I didnt did anything Please check as soon as possible : Thanks for response

View full review
Adore Rgw
map-marker Bahan, Central District

Prime

eDreams - Prime

I didn't subscribe to you. You took my money on your own initiative.

I've been trying to send emails for 10 days. You don't answer my calls. You're really irresponsible. I'm very disappointed.

I need this money back. You should give it back to me as compensation as if I paid it.

I ask that you take care of this immediately. Thank you.

View full review
Onke N Fve
map-marker Pretoria, Gauteng

Money didacted in my account without my authorization

eDreams - Money didacted in my account without my authorization

The amount of R195 was deducted to my account without my knowledge I want my money to be reversed back to my account

View full review

About

Related Companies

eDreams Odigeo, Opodo, Go Voyages, Travellink, Opodo France

Summary

Being founded in March 1999, Edreams has become one of the biggest e-commerce travel companies in Spain and one of the leaders in Europe. It offers over 60,000 flight routes from more than 100 airlines, and over 150,000 hotels in 30,000 destinations around the world, as well as vacation packages and car rentals. Edreams not just helps its customers to plan their travels, but also offers online marketing and advertising services to different businesses. Over 500 companies use Edreams as an advertising platform for their campaigns. Being based in Barcelona, Spain, the company is currently operating in 19 countries, including Spain, Italy, France, Portugal, the UK and the US, etc. The co-founder and CEO of Edreams is Javier Prez-Tenessa de Block.

eDreams reviews and complaints

eDreams is ranked 236 out of 2122 in Travel Agencies category

Area Served

Europe, Worldwide, UK, USA, Australia, Other, Canada

Payment Methods

MasterCardVISAPayPal

eDreams FAQs

Winnie Murugi
PissedConsumer Reporter

eDreams FAQs

Edreams is owned by shareholders as it is a publicly traded company. The major shareholder is Permira Advisers LLP.

According to an eDreams blog post, the company’s customer service is mainly self-service. There are various self-service tools, including the eDreams app, ‘My Trips’ area, ‘Manage My Booking’ area and the Help Center. However, if you want to contact eDreams, use the chat feature on the website. There is no eDreams customer service number provided for general customers. However, a dedicated eDreams prime contact number is exclusively available for prime members. The phone number is not openly provided on the website. Rather, the blog states that it is provided in the emails sent to Prime members.

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