1057 eDreams Reviews and Complaints @ Pissed Consumer

New Reviewer

Liam N Aim Apr 16, 2020

Refund Request and Complaint

1.0

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Dear Sir/Madam, I recently bought a flight from eDreams via Skyscanner. I should hever never been sold the flight in the first place as it is clear that they were not going to go ahead due to Covid-19. Why are eDreams and Skyscanner selling people flights which wont...

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9 comments

PissedConsumer2021133 Jun 07, 2021 #2021133

I finally got my refund back from my bank after the long fight. I paid my flight last year's end of September but I just got money back this week .

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#1872738

Service

Edreams Flight Booking

Cons

Help centres have no valid contacts
Parasite
Liars and crooks

Loss

$700

Preferred solution

Full refund

Most helpful review

New Reviewer

ablie s Nov 14, 2020

EDreams has debited €731 from my account without issuing my ticket.

1.0

I had a client flying from Minsk MSQ to DSS Dakar. I booked my flight through eDreams and theyve debited 78.49 euros then later debited another 653 euros again without issuing my ticket. I have requested for a cancellation and eDreams is yet to reply my emails. I have contacted the Turkish Airlines but they said eDreams is responsible to settle this matter as they have given eDreams the access to refund back the money from their system with no authorization from Turkish airlines.

User's recommendation: Please do not book your flights through eDreams agency.

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1 comment

Willem R Dec 04, 2020 #1958621

Friend, You will never get your money back from this bogus scammers, just right it of, or go to London and pay a visit to Mr. Dana Dunne, the CEO of this bogus company.

Don't knock on the door tho, just force your way in and tell him the *** truth.

if you need the address of his office i can give it to you. Regards !

0 0

#2282358

Service

Edreams Flight Booking

Pros

Unprofessional

Cons

Customer service reps
Impossible to get a hold of the company
Poor costumer service

Loss

$864

Preferred solution

Full refund

Junior Reviewer

Razvan C Bmd Jun 16, 2021

Refunding issues

1.2

They still refuses to issue a refund on the credit card even if the Visa has no problems with that. They pretend they can't do it anymore after 1 year and request nothing else than my chequing account and swift numbers etc . IS this enough secure to give them all these info ? I doubt ...

User's recommendation: never do business.

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#2614588

Location

Chateauguay, Quebec

New Reviewer

Briahna Gwc Jun 16, 2021

I've been charged to 2 time for one ticket

I cant call anyone as your lines answer and hang up??? For any phone number its an absolute joke I demand my refund

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#2613398

Service

Edreams Flight Booking

Pros

Price sometimes good

Cons

Money taken out of my account without my authority

Loss

$386

Preferred solution

Full refund

New Reviewer

Grizelda Her Jun 15, 2021

I need refund

1.0

My booking number 679695****.. i am asking for refund 5 months before because of my flight cancelled.. i am still not received my money back.. pls back my refund.. i don't have job i need this.. thanks

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#2612716

Service

Edreams Flight Booking

Cons

Filled out numerous forms but nobody responding or contacting us

Preferred solution

Full refund

PissedConsumer2612621 of Stone Mountain, GA Jun 15, 2021

Booking

2.4

Over a week nobody tell me nothing about my refund . I spoke with someone and she said they would call me back in 48h to proceed my refund. Taking too much time

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#2612621

Location

Stone Mountain, Georgia

New Reviewer

Marguita Lmv Jun 15, 2021

Cancelling flight

This is the worst place Ive ever booked a flight on they have no customer service numbers that work there chat agents are horrible to i do not not recommend

User's recommendation: Not recommend.

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#2612343

Service

Edreams Flight Booking

Pros

Only cons no customer service

Cons

No contacts available
Never send you the refund
Lack of transparency

Loss

$282

Preferred solution

Full refund

New Reviewer

Alexis j Caldwell of Charlotte, NC Jun 15, 2021

Charges on my card

2.0

Update by user Jun 15, 2021

I need my money back

Original review posted by user Jun 15, 2021

The number on your website doesn't work and I'm broke someone used my card i need my money back and charges put on that person

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#2612185

Service

Edreams Flight Booking

Pros

Good pries
Cheap

Cons

No email emails to talk to someone
Lack of transparency

Loss

$61

Preferred solution

Full refund

PissedConsumer2606444 of Lewisham, United Kingdom Jun 13, 2021

My name is onwuaru Charles

Please my name is onwuaru Charles and my ticket number is 730010**** and reference number of airlines is k26gz9s please

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#2606444

Location

Lewisham, England

New Reviewer

Doug M Loc Jun 12, 2021

Trying to set up refund

1.0

Ref 729821**** Made mistake in booking.thought carry on included Ridiculous price to add to tickets Arranged with Flair to refund full amount to eDreams Unable to make Manage system to recognize that should get refund Seems like a fraud with inability to get in contact with the company

User's recommendation: Don’t try and get a hold of them ….the web sight is designed to frustrate.

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#2605284

Service

Edreams Flight Booking

Pros

Cheap airfares

Loss

$661

Preferred solution

Full refund

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New Reviewer

Annamaria Xsf Jun 12, 2021

Why taken my money from my bank account!!

I couldnt pick up the rent car 6th June. Cuz eDreams and rent car company. So I tried to boom other rent car then I picked up rent car 6th June. But your company taken my money from my bank account.!! So *** of sick. Give me back my money!!

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#2604637

Location

Perth, Western Australia

New Reviewer

Needham Rpi Jun 11, 2021

Cancel a subscription

Money is pending in my account but I would like to cancel my subscription. They didnt send any notifications and I feel that is horrible communication.

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#2603508

Service

Edreams Flight Booking

Loss

$60

Preferred solution

Full refund

New Reviewer

Ivana R Jun 10, 2021

Reembolso

Quería conocer cómo se precísese con e reclamo de un reembolso, el cual en la empresa figura como efectuado, pero verificando el estado de cuenta de mi tarjeta no se refleja. Tengo constancia del movimiento bancario.

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#2600178

Preferred solution

Full refund

New Reviewer

BATEL C Jun 10, 2021

Prime memership

Hello My name is Batel Cohen My credit card was charged 59$ for prime service that I never asked for or confirmed. I'm asking to cancel the membership and refund the money back to my card.

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#2600016

Service

Edreams Customer Care

Loss

$59

Preferred solution

Full refund

New Reviewer

Rosalynn Lcm Jun 10, 2021

Charges on my card

Yall are charging my card 60 dollars a month and I dont know why. I WANT MY MONEY PUT BACK ON MY CARD

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#2599554

Loss

$60

Preferred solution

Full refund

PissedConsumer2599009 of Orlando, FL Jun 09, 2021

You haven’t credited my account ending with 8043 it’s veen over a month

See photo explains you received my credit last month and not passed it on to me as promised by frontier Airlines

User's recommendation: Phone numbers that work someone to talk too without hurdles you applied chat that is a chat not that asked nonsense questions.

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#2599009

Location

Orlando, Florida

Junior Reviewer

Razvan C Bmd Jun 09, 2021

Refund - phone loop, bootchats and 0 customer service !!!

1.9

Original review updated by user Jun 11, 2021

They charged some fees for a flight that is processing the refund, but in order to retrive these fees have to talk with them. There is no way to reach them on chat because in fact it's just a boot managened channel and the "phone line" it's just an automate answering...

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#2598623

Loss

$31

Preferred solution

Full refund

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Number of Destinations	2/5
Price Affordability	2/5
Discounts and Special Offers	1/5
Website	1/5
Value for money	1/5

eDreams

eDreams Overview

Rating Details

Contact eDreams Customer Service

Refund Request and Complaint

EDreams has debited €731 from my account without issuing my ticket.

Refunding issues

I've been charged to 2 time for one ticket

I need refund

Booking

Cancelling flight

Charges on my card

My name is onwuaru Charles

Trying to set up refund

Companies Similar to eDreams

Expedia

CheapOair

Skyscanner

Travelocity

Why taken my money from my bank account!!

Cancel a subscription

Reembolso

Prime memership

Charges on my card

You haven’t credited my account ending with 8043 it’s veen over a month

Refund - phone loop, bootchats and 0 customer service !!!

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