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eDreams - Refund Request and Complaint
eDreams - Refund Request and Complaint
Dear Sir/Madam, I recently bought a flight from eDreams via Skyscanner. I should hever never been sold the flight in the first place as it is clear that they were not going to go ahead due to Covid-19. Why are eDreams and Skyscanner selling people flights which wont...
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9 comments
#2021133

I finally got my refund back from my bank after the long fight. I paid my flight last year's end of September but I just got money back this week .

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Featured
ID
#1872738 Review #1872738 is a subjective opinion of poster.
Service
Edreams Flight Booking
Cons
  • Help centres have no valid contacts
  • Parasite
  • Liars and crooks
Loss
$700
Preferred solution
Full refund
Most helpful review

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New Reviewer

EDreams has debited €731 from my account without issuing my ticket.

EDreams has debited €731 from my account without issuing my ticket.
EDreams has debited €731 from my account without issuing my ticket.
EDreams has debited €731 from my account without issuing my ticket.
EDreams has debited €731 from my account without issuing my ticket.
EDreams has debited €731 from my account without issuing my ticket.
EDreams has debited €731 from my account without issuing my ticket.
I had a client flying from Minsk MSQ to DSS Dakar. I booked my flight through eDreams and theyve debited 78.49 euros then later debited another 653 euros again without issuing my ticket. I have requested for a cancellation and eDreams is yet to reply my emails. I have contacted the Turkish Airlines but they said eDreams is responsible to settle this matter as they have given eDreams the access to refund back the money from their system with no authorization from Turkish airlines.

User's recommendation: Please do not book your flights through eDreams agency.

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1 comment
#1958621

Friend, You will never get your money back from this bogus scammers, just right it of, or go to London and pay a visit to Mr. Dana Dunne, the CEO of this bogus company.

Don't knock on the door tho, just force your way in and tell him the *** truth.

if you need the address of his office i can give it to you. Regards !

ID
#2282358 Review #2282358 is a subjective opinion of poster.
Service
Edreams Flight Booking
Pros
  • Unprofessional
Cons
  • Customer service reps
  • Impossible to get a hold of the company
  • Poor costumer service
Loss
$864
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Refunding issues

They still refuses to issue a refund on the credit card even if the Visa has no problems with that. They pretend they can't do it anymore after 1 year and request nothing else than my chequing account and swift numbers etc . IS this enough secure to give them all these info ? I doubt ...

User's recommendation: never do business.

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ID
#2614588 Review #2614588 is a subjective opinion of poster.
Location
Chateauguay, Quebec
New Reviewer

I've been charged to 2 time for one ticket

I cant call anyone as your lines answer and hang up??? For any phone number its an absolute joke I demand my refund
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ID
#2613398 Review #2613398 is a subjective opinion of poster.
Service
Edreams Flight Booking
Pros
  • Price sometimes good
Cons
  • Money taken out of my account without my authority
Loss
$386
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I need refund

My booking number 679695****.. i am asking for refund 5 months before because of my flight cancelled.. i am still not received my money back.. pls back my refund.. i don't have job i need this.. thanks
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ID
#2612716 Review #2612716 is a subjective opinion of poster.
Service
Edreams Flight Booking
Cons
  • Filled out numerous forms but nobody responding or contacting us
Preferred solution
Full refund

Booking

Over a week nobody tell me nothing about my refund . I spoke with someone and she said they would call me back in 48h to proceed my refund. Taking too much time
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ID
#2612621 Review #2612621 is a subjective opinion of poster.
Location
Stone Mountain, Georgia
New Reviewer

Cancelling flight

This is the worst place Ive ever booked a flight on they have no customer service numbers that work there chat agents are horrible to i do not not recommend

User's recommendation: Not recommend.

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ID
#2612343 Review #2612343 is a subjective opinion of poster.
Service
Edreams Flight Booking
Pros
  • Only cons no customer service
Cons
  • No contacts available
  • Never send you the refund
  • Lack of transparency
Loss
$282
Preferred solution
Full refund
New Reviewer

Charges on my card

eDreams - Charges on my card
Update by user Jun 15, 2021

I need my money back

Original review posted by user Jun 15, 2021
The number on your website doesn't work and I'm broke someone used my card i need my money back and charges put on that person
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ID
#2612185 Review #2612185 is a subjective opinion of poster.
Service
Edreams Flight Booking
Pros
  • Good pries
  • Cheap
Cons
  • No email emails to talk to someone
  • Lack of transparency
Loss
$61
Preferred solution
Full refund

My name is onwuaru Charles

Please my name is onwuaru Charles and my ticket number is 730010**** and reference number of airlines is k26gz9s please
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ID
#2606444 Review #2606444 is a subjective opinion of poster.
Location
Lewisham, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Trying to set up refund

Ref 729821**** Made mistake in booking.thought carry on included Ridiculous price to add to tickets Arranged with Flair to refund full amount to eDreams Unable to make Manage system to recognize that should get refund Seems like a fraud with inability to get in contact with the company

User's recommendation: Don’t try and get a hold of them ….the web sight is designed to frustrate.

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ID
#2605284 Review #2605284 is a subjective opinion of poster.
Service
Edreams Flight Booking
Pros
  • Cheap airfares
Loss
$661
Preferred solution
Full refund
New Reviewer

Why taken my money from my bank account!!

I couldnt pick up the rent car 6th June. Cuz eDreams and rent car company. So I tried to boom other rent car then I picked up rent car 6th June. But your company taken my money from my bank account.!! So *** of sick. Give me back my money!!
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ID
#2604637 Review #2604637 is a subjective opinion of poster.
Location
Perth, Western Australia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancel a subscription

Money is pending in my account but I would like to cancel my subscription. They didnt send any notifications and I feel that is horrible communication.
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ID
#2603508 Review #2603508 is a subjective opinion of poster.
Service
Edreams Flight Booking
Loss
$60
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Reembolso

eDreams - Reembolso
Quería conocer cómo se precísese con e reclamo de un reembolso, el cual en la empresa figura como efectuado, pero verificando el estado de cuenta de mi tarjeta no se refleja. Tengo constancia del movimiento bancario.
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ID
#2600178 Review #2600178 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Prime memership

Hello My name is Batel Cohen My credit card was charged 59$ for prime service that I never asked for or confirmed. I'm asking to cancel the membership and refund the money back to my card.
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ID
#2600016 Review #2600016 is a subjective opinion of poster.
Service
Edreams Customer Care
Loss
$59
Preferred solution
Full refund
New Reviewer

Charges on my card

Yall are charging my card 60 dollars a month and I dont know why. I WANT MY MONEY PUT BACK ON MY CARD
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ID
#2599554 Review #2599554 is a subjective opinion of poster.
Loss
$60
Preferred solution
Full refund

You haven’t credited my account ending with 8043 it’s veen over a month

eDreams - You haven’t credited my account ending with 8043 it’s veen over a month
See photo explains you received my credit last month and not passed it on to me as promised by frontier Airlines

User's recommendation: Phone numbers that work someone to talk too without hurdles you applied chat that is a chat not that asked nonsense questions.

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ID
#2599009 Review #2599009 is a subjective opinion of poster.
Location
Orlando, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer
eDreams - Refund - phone loop, bootchats and 0 customer service !!!
eDreams - Refund - phone loop, bootchats and 0 customer service !!!
Original review updated by user Jun 11, 2021
They charged some fees for a flight that is processing the refund, but in order to retrive these fees have to talk with them. There is no way to reach them on chat because in fact it's just a boot managened channel and the "phone line" it's just an automate answering...
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ID
#2598623 Review #2598623 is a subjective opinion of poster.
Loss
$31
Preferred solution
Full refund

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