eDreams

This is one of the worst user experiences Ive ever had.

I booked a simple flight on eDreams and without my clear, explicit consent, a Prime subscription was automatically added to my account. Minutes after booking, I received an email saying USD 9.99 will be charged every month for a year.

This is a classic dark pattern misleading, manipulative, and unethical.

I never opted in, never agreed to a paid subscription, and yet Im expected to fight to cancel it.

To make it worse, their support number is not toll-free, forcing customers to pay ISD charges just to undo something they never asked for.

Is this really how a global travel company plans to win customers?

By tricking them?

If this subscription is not cancelled immediately, I will escalate this legally and through consumer protection forums.

Avoid this platform. There are many better, more transparent travel sites that dont rely on deceptive practices.

Hello.
On October 25, 2025, I searched for flights from London to Riga on October 30, 2025, and from Riga to London on December 14, 2025. I used Tpip.com, eDreas, and several other companies as intermediaries for purchasing tickets.

I chose your company because it was first on the list and I had previously used their service when purchasing tickets. Besides the flight ticket, I didn't need or use any other services or order any. I simply paid the stated price for the ticket.
On November 25, 2025, I placed another order for a ticket for my wife, Tatyana Frolova. 223.83 was debited from my bank account for flight BA880 from London to Riga and back on December 14, 2025, from Riga to London.
The next day, my bank notified me that 117.44 (£99.00) had been debited from my account for an eDreams Prime membership.
As I already wrote, I didn't sign up for eDreams Prime and didn't use its services.

The next day, I also received an email (valerijus.frolovas@***.com) informing me (Welcome! You've just joined PLUS Prime ) that I'd been charged £99.00 for the membership. I immediately sent a rebuttal (
Wed, Oct 29, 2025, 3:56 PM, eDreams Prime :) but received no response.
I didn't order any membership and didn't use it.

Since when does purchasing a plane ticket count as an eDreams membership?
I was also informed that I already used the eDreams Prime free trial on March 30, 2025. Yes, I did purchase a ticket then, but only at the offered price and nothing more!
I don't understand how I became your subscriber.
Perhaps in the future I will have to avoid purchasing tickets through eDreams, as I'm overpaying for something I don't use.
I ask you to cancel this subscription, which I don't use.
Thank you.
Valerijus Frolovas

eDreams charged 89.99 from my account without my permission. I never authorized this payment.

On top of that, I was enrolled in a Prime membership without my consent.

This is completely unacceptable and feels like fraud. I did not agree to any Prime subscription, yet my money was deducted automatically. I contacted customer support, but no proper solution or refund was provided.

I am demanding an immediate full refund of 89.99 and cancellation of the Prime membership.

A company should never charge customers or activate subscriptions without clear consent.

If my refund is not processed soon, I will escalate this issue to my bank for a chargeback and report it to consumer protection authorities. I do not recommend eDreams to anyone

I have sent several issues pertaining to this issue and came to realize,, you people dont take responsibility for your actions. Her flight was disrupted due to your staff.

Cape Town international airport. I realize no one wants to take responsibility! Stop with the inconvenience!!! Rectify this issue!

Put my wife on an upcoming flight!!! Steps need to be taken to rectify a situation! Not leaving passengers stranded at an airport! We take that serious in the US airlines take responsibility for their passengers and customers.

I purchased tickets from a 3rd party! Have not been in this situation my wife is experiencing.

I was allowed to follow up with another flight!! Take action

I booked a shanghai ireland return ticket and this bogus scam company took 1303 euros. I waited 24 hours and still no confirmation eticket email which was a serious RED FLAG..

then when I finally downloaded their app I find out that my tickets were only PARTIALLY BOOKED. What kind of a company supposedly books your tickets, takes your money only to be issued with partial tickets???

When I finally got thru passed all those bots and no reply emails.. passed around like a ball only to find out that the return leg had also been cancelled and that they are extremely hesitant at paying a refund

AVOID AT ALL COSTS

THEY ARE A SCAM

Bonjour,
Je me permets de vous contacter concernant une facturation liée à mon abonnement eDreams Prime.
Mes informations sont les suivantes :
Nom : Thouraya Mohsni
Numéro de réservation du vol : U274N8
Vol : Tunis Riyadh (14 au 29 mars 2026)
Référence de labonnement Prime : 241********
Montant facturé : 89
Date dachat du billet : (à indiquer si tu las, par exemple « 30 octobre 2025 »)
Jai été facturée de 89 pour labonnement eDreams Prime, alors que jétais encore dans la période dessai et que jai annulé mon abonnement immédiatement après la réservation.
De plus, jai tenté dobtenir de laide par email, mais on ma indiqué que le service ne pouvait être effectué que par téléphone, ce qui nest pas conforme à la réglementation européenne relative au droit de rétractation.
Je vous demande donc le remboursement intégral du montant de 89 , correspondant à labonnement Prime facturé pendant la période dessai.
Je reste à votre disposition pour tout justificatif complémentaire (preuve dannulation, relevé bancaire, etc.).
Merci de bien vouloir confirmer la prise en charge de ma demande et le délai de remboursement.
Cordialement,
Thouraya Mohsni torayamohsni@***.com