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eDreams

www.edreams.net
What is your customer experience with eDreams?

eDreams Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • eDreams has 1.4 star rating based on 3295 customer reviews. Consumers are mostly dissatisfied.

  • 7% of users would likely recommend eDreams to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, Non, Unprofessional.
    Cons: Customer service, Poor costumer service, No customer service and no answer to telephone calls.

View full overview ›

Media from reviews

eDreams - Change return flight date for Booking # 219********
eDreams - I can not book any ticket but edream cut money in mu accounteDreams - E-dreams has taken money from my accounteDreams - E-dreams has taken money from my account - Image 2eDreams - You try to take money from our account. This is illegaleDreams - Why always my flight is declined It’s already paideDreams - Edream take money in my account. Need my money back
View all media ›

Is eDreams Legit?

Trust Score is
100 / 100

Our analysis shows that eDreams is legit, safe for consumers to access and is not a scam. www.edreams.net follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of eDreams reviews to learn more about other consumers' experiences.

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Top eDreams Reviews

Positive Review

"E DREAMS WILL MAKE YOUR DREAMS BECOME A REALITY"

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I found a flight cheaper in DREAMS the very next day I froze my first flight but they gave me my voucher I remembered I had and then my current flight was more...

Critical Review

"Money being taken"

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I have been getting money taken from my FNB account from the account I used the app once but l dont know why email used was shamunyasha@***.com please cancel...

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Featured
Stephen K Pwl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

*** service

eDreams - *** service
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Absolute, diabolical company - wouldn't use them; the last thing on this earth. The service, communication, and help are zero.

As for running off with 100% of my money without even a refund whatsoever, for those cancelling within 24 hours of booking,

I will see you in court as I'm sending the paperwork off this week.

View full review
Loss:
$1355
Cons:
  • Our a con

Preferred solution: Full refund

User's recommendation: No, wouldn’t recommend them at all

Kuzivakwashe G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Doornpoort, Gauteng

Money being taken

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I have been getting money taken from my FNB account from the account I used the app once but l dont know why email used was shamunyasha@***.com please cancel and refund contact me through gorekuzivakwashe@***l email

View full review
Jusuf S Srj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Change return flight date for Booking # 219********

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eDreams - Change return flight date for Booking # 219********

I first contacted EDreams to change my return flight on July 9th, and every single day since then! They give me the runaround and tell me to call Turkish Airlines, as they are the ones that need to make the change!

Yesterday, I called and spoke to the same representative from the previous day and was assured by him that I would receive a call the same day! I called Turkish Airlines and EDreams multiple times. I spoke to a Turkish Airlines supervisor and was told that this is their policy: Once we sell tickets to any travel agency, we immediately sell all the rights to make any changes to those tickets to the said agency. Only EDreams can make those changes.

This means that your company, EDreams, is 100% responsible for making this change! I purchased these tickets from your website, which means I bought them from you, and you bought them from Turkish Airlines. Don’t play games with me, as I am an adult and not a child.

If this change is not made before the flight date, I promise you I will take this matter further. I will contact every government entity in the USA and also in Europe and file a complaint with them and make sure that they know of the business practices that you are doing!

View full review
Loss:
$1800
Pros:
  • Cheap advertisement and quick confirmation
Cons:
  • Lie to you about whom is responsible to make ticket changes

Preferred solution: Full refund

User's recommendation: Stay away from this Company! They are Scammers! Imagine “contact us” doesn’t work when you try to click on it on their app! I had to find their email through google!

Resolved
Davids H Xqm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Riga, Riga

Resolved: Illegal withdrawal of money

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eDreams - Illegal withdrawal of money

Explain the withdrawal of money from my account, this is also a repeated illegality on the part of edreams. Urgently return the funds to the account. Due to edreams' illegal actions with the card info of entrusted clients, there is an agreement with the bank to block the card and recover the funds.

View full review

User's recommendation: Be careful about transferring card data to third parties

Resolved
DENITSA L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams Dear eDreams Support Team, I am writing to formally request a full refund of our tickets for AirAsia flight QZ642 on Marc

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Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams Dear...
Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams... - Image 2
Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams... - Image 3
Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams... - Image 4
Subject: Urgent Refund Request – Flight QZ642 on March 7 | Booking via eDreams... - Image 5
Updated by user Apr 14, 2025

Company fixed the issue and I have been provided with apology.

Original review Mar 30, 2025
Subject: Urgent Refund Request Flight QZ642 on March 7 | Booking via eDreams

Dear eDreams Support Team,

I am writing to formally request a full refund of our tickets for AirAsia flight QZ642 on March 7, 2025, booked through your platform, with a total value of $270.83 USD. We received a confirmed booking from eDreams and arrived at the airport as instructed. However, the AirAsia airport assistant informed us that the flight was full and that our names were not on the passenger list. We were not given any explanation or alternative by the airline, and we were denied boarding. This last-minute issue left us with no usable alternative and caused measurable financial damage, including:

A non-refundable Komodo Island tour $256.19 USD
Accommodation costs at Dejavu 2.0 Hotel Bajo Komodo IDR 1,079,920

All relevant documents, including booking confirmations and proof of financial losses, are attached for your review. As the booking was made and confirmed through eDreams, we hold you accountable for ensuring that valid tickets were provided. Since the service paid for was not delivered, and no alternative or timely notification was given, we expect a full refund of the total ticket cost ($270.83 USD). Please process the refund promptly or advise us on the next steps. If unresolved, we are prepared to escalate the matter to consumer protection authorities.

Thank you in advance for your support.

Sincerely,
Denitsa Lyutskanova
Email: kostadinovadenitsa@***.com
Phone: 003598****8859
Booking Reference: 213********
View full review
Loss:
$271
Cons:
  • Unserious
  • Scam

Preferred solution: Full refund

Zivalisette K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Technical issue to edit something in the app

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eDreams - Technical issue to edit something in the app
eDreams - Technical issue to edit something in the app - Image 2

I'm telling them there is a technical issue to correct in the app

They gave me the answer: it s you responsibility to correct in the app

Someone read my request at all??!!

View full review
Pros:
  • Some nice agents
Cons:
  • Very complicated to make changes or correct mistakes

Preferred solution: Full refund

User's recommendation: Avoid edreams book from airlines

Samy M Wpn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Flight delayed

eDreams - Flight delayed

My flight from Rome to Istanbul with Pegasus Air, scheduled for 11:55 AM on June 18th, was unfortunately missed due to a significant delay with my preceding Air Canada flight. The Air Canada flight, which was supposed to bring me to Rome, experienced a delay of over three hours, making it impossible for me to make my connecting Pegasus Air flight.

Upon contacting Air Canada, I was informed that their confirmation for my journey only extended to Rome, as it was considered my final destination with them, and they did not confirm the onward connection to Istanbul. As a direct result of this unforeseen delay, I was compelled to purchase an alternative ticket to reach my intended destination. I kindly request your assistance in facilitating a refund for the cost of the additional ticket I had to purchase. I can provide any necessary documentation, such as flight details or receipts, upon request.

Thank you for your time and consideration of this matter.

I look forward to your prompt response. Sincerely,

View full review
Loss:
$360
Pros:
  • Edreams have multiple travel options
Cons:
  • Assured the good flight connection and make easier the costumer service

Preferred solution: Full refund

User's recommendation: I will feel uncomfortable to recommend the service to someone at least a have the reparations ( refund)

Katelyne Xnv
map-marker S-Hertogenbosch, North Brabant

You try to take money from our account. This is illegal

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eDreams - You try to take money from our account. This is illegal

Why does edreams try to steal money from customers? You tried to take money for a ticket to barcelona for 89 euros from our account.

We never bookede a ticket. 2 weeks ago i boughelt a ticket to another country.

And now you try to do like we bought a ticket again. As there any safety check from your site?

View full review

User's recommendation: 1

MAHMUT H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Groningen, Groningen

DİKKAT

eDreams - DİKKAT

Dear eDreams Customer Service,

I hope this message finds you well.

I am writing to formally request a full refund for my unused flight ticket, which was booked through your platform under the reference number YM5JN6.

My itinerary was as follows:Departure Date: Sunday, June 15Flight 1: Royal Jordanian RJ 432 From Aleppo (ALP) at 07:25 to Amman (AMM) at 08:55Layover in Amman: 8 hours 50 minutesFlight 2: Royal Jordanian RJ 163 From Amman (AMM) at 17:45 to Istanbul (IST) at 20:30

Due to the ongoing conflict between Iran and Israel, and the closure of airspace in the region, it is now impossible for me to complete this journey by air. Therefore, I have made the decision to travel by land instead of waiting for uncertain flight updates.

I will be visiting Aleppo Airport to verify the situation and will provide official confirmation or documentation of the disruption if needed.

As this is a force majeure situation completely outside of my control, I kindly and respectfully request a full refund of the ticket cost with no deductions.

Please find my details below for your reference:Booking Reference: YM5JN6Full Name: MAHMUT HIDIREmail Address:Free198****@***.com ]Phone Number: [009053****8751]Flight Date: June 15, 2025

Thank you very much for your attention and support. I would greatly appreciate your prompt response confirming the refund procedure.

Best regards,

MAHMUT HIDIR

View full review
Sarfraz A Qjq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can not book any ticket but edream cut money in mu account

eDreams - I can not book any ticket but edream cut money in mu account

I didn't book any kind of plane ticket, but yesterday money was deducted from my account. I want to know what the money was deducted for.

Please send my money back. It's your account number.

Account number: ES67 2100 **** 5607 00** **62. This account can cut money from my account, please return my money.

View full review
Loss:
$90

Preferred solution: Full refund

Laura M Nou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ilford, Redbridge

EDreams scammed a pensioner of £625.32

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I was scammed by edreams for £625.32. I thought I was booking a flight from Manchester to Albuquerque (New Mexico) they quoted me £798.00 if I booked immediately.

Gullible me said yes. Bank came through

asking me to authorise payment of £625.32 to Booking.com, I authorised this payment, after I had queried the amount and was told this was the price of the actual seat. eDreams said that payment had not been authorised and they would send me another and then my bank

app asked me to authorise a payment of £383.17 to PAYTR./enuygunucakbileti when I queried this payment as I had no idea who this payment was going to. And the total amount of both payments exceeded the original quote.

The lady from the accounts department at eDreams kept responding for me to authorise the payment. When I refused and asked for a refund of the £625.32 stating I thought this was a scam. The lady actually said "You are not getting your money back" and the phone went dead. I have tried for one month to get this money refunded by eDreams.

Ria and Ryan have both put the phones down on me, Ryan actually said he would refund me, I thought that was my lucky day, it wasn't. He asked for my debit card details. I was nervous but knew I had to give him the card details for him to refund me. He asked for my address, date of birth and he actually asked me how much money I had in my account.

I was flabbergasted telling him it was non of his business. He said they only refunded to bank accounts that have over £1,000 in the account. I said yes. Anyone reading this review will be shaking their heads saying 'oh no' But I redeem myself by refusing to give him the 3 digit number on the back of my bank card, I knew not to give this.

As I was purchasing nothing. Ryan then said 'you give it to Amazon, don't you, what's the difference' We argued he said if I didn't give him the namedrenrenumber I wasn't getting a refund, I refused to give him the number and he put the phone down.

So that is my nightmare experience with eDreams. I have written an email to their complaints department, but it has bounced back to my email. I will try to remedy this.

eDreams are undeserving of even 1 star.

They prevented a pensioner from attending a good friends daughters wedding in Santa Fe, New Mexico.

And I might add...I have had numerous phone calls from unknown numbers, one of which was from Romania, I've received a message from the Philippines

about an unsuccessful parcel delivery.

Even, eDreams only a few days ago had the audacity to call and ask

if I was interested in purchasing an airline ticket. The lady put the phone down on me when I began my rant.

I am now scared to answer a call from an unknown caller on my phone.

So there you have it ...pensioner scammed by eDreams...shame on them!!!

View full review

User's recommendation: NEVER book anything with eDreams should be eNightmare

Mariam K Ypp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Edream take money in my account. Need my money back

eDreams - Edream take money in my account. Need my money back

I show this morning they take money in my account for no reason y need the money back please. You company can rake money in my account like this please I need my money back, becaise I dont know why they take it.

I try to call but no numbers.

call me back in this phone number 0786019****. I need the reason too

View full review
Loss:
$90
Pros:
  • 99 pounds

Preferred solution: Full refund

User's recommendation: no coments

ASF M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

An authorised deduction for a prime package i did not subscribe to

eDreams - An authorised deduction for a prime package i did not subscribe to

they had R185.30 deducted for a subscription I do not have with eDreams. The message reads: Capitec: Purchase -R195 from MAIN ACC Ref EDREAMS PRIME M LONA.

I do not have any subscription to any eDreams package for anything.

I just have used their service to get airline tickets. I feel cheated and that eDreams reimburses the deduction they have made.

View full review
Loss:
$195
Pros:
  • Quick to book
Cons:
  • Unlawful non consensual deductions

Preferred solution: Full refund

User's recommendation: I think lets ditch their service

Ervin A Krh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

E-dreams has taken money from my account

eDreams - E-dreams has taken money from my account
eDreams - E-dreams has taken money from my account - Image 2

Is it the second time that eDreams has taken money from my account, and I have not booked any tickets or anything?

View full review
Loss:
$180

Preferred solution: Full refund

Travel Agencies Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? Mary Branum, a vacation rentals expert, shares her tips on how to look for places to stay, what are the best vacation rentals websites, how to avoid scams during bookings, and what to do if you face some issues.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Zainal fitri B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Why always my flight is declined It’s already paid

eDreams - Why always my flight is declined It’s already paid

You already deducted the ticket fare for my flight on Gulf Air, but still, I decline my flight. Just refund my money.

If you cannot proceed, I will find another site to book. What kind of online booking is this?

View full review
Loss:
$220

Preferred solution: Full refund

User's recommendation: No way base on my worst experience

Fundile Treasure D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To cancel dreams prime annual

eDreams - To cancel dreams prime annual

89.99 was deducted from my account for the Dreams annual subscription, which I never signed up for. Can I have a refund and cancel the subscription?

View full review
Loss:
$104

Preferred solution: Full refund

Ola D Grw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ramat Gan, Tel Aviv

I can't find my booking on airline site

eDreams - I can't find my booking on airline site

I'm trying to find my booking on the airline site and can't. Contact me ASAP. I want to know from which terminal the departure is.

View full review

About

Related Companies

eDreams Odigeo, Opodo, Go Voyages, Travellink, Opodo France

Summary

Being founded in March 1999, Edreams has become one of the biggest e-commerce travel companies in Spain and one of the leaders in Europe. It offers over 60,000 flight routes from more than 100 airlines, and over 150,000 hotels in 30,000 destinations around the world, as well as vacation packages and car rentals. Edreams not just helps its customers to plan their travels, but also offers online marketing and advertising services to different businesses. Over 500 companies use Edreams as an advertising platform for their campaigns. Being based in Barcelona, Spain, the company is currently operating in 19 countries, including Spain, Italy, France, Portugal, the UK and the US, etc. The co-founder and CEO of Edreams is Javier Prez-Tenessa de Block.

eDreams reviews and complaints

eDreams is ranked 243 out of 2165 in Travel Agencies category

Area Served

Europe, Worldwide, UK, USA, Australia, Other, Canada

Payment Methods

MasterCardVISAPayPal

eDreams FAQs

Winnie Murugi
PissedConsumer Reporter

eDreams FAQs

Edreams is owned by shareholders as it is a publicly traded company. The major shareholder is Permira Advisers LLP.

According to an eDreams blog post, the company’s customer service is mainly self-service. There are various self-service tools, including the eDreams app, ‘My Trips’ area, ‘Manage My Booking’ area and the Help Center. However, if you want to contact eDreams, use the chat feature on the website. There is no eDreams customer service number provided for general customers. However, a dedicated eDreams prime contact number is exclusively available for prime members. The phone number is not openly provided on the website. Rather, the blog states that it is provided in the emails sent to Prime members.

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