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We bought two tickets to go on holiday with them this summer (flights only with Lufthansa and ANA from Paris to Delhi to Tokyo and back to Paris). We paid 956,43€ for the tickets (so 1 912.86€ for two of us). At the same time, we paid two supplements of 101.50€ each...
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2.4
I didn't like
  • Refund not given
  • Fact that im still waiting for my refund
  • Lack of transparency for fees
#1307316

Dear Sirs, - I have question regarding our last booking and flight reservation: Question is why we received for booking No 3644867539 two invoices, one is Sales invoice No 2018-B2B7-000177295 based on which we made payment and second is invoice No 2018-BSP-000123564...
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eDreams
eDreams
Edreams Verified Representative

Hi,We are sorry to read of the customer experience you have had with us thus far. We have passed your concerns onto the relevant team and one of our agents will get in touch w...

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#1288346

NEVER BOOK HERE Put me on hold for twenty minutes, didn't even try to help me. Told me they could not confirm my booking and never contacted me for more information. I even checked my spam folder like they tell you to and I only had TWO PROMOTIONAL emails there,...
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eDreams
eDreams
Edreams Verified Representative

Hi, apologies for the wait-time. Send us a private message with the details and we can look into it. Thanks!http://bit.ly/2fUAbzgRoger - Customer Care

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1.0
I didn't like
  • All of it
#1260885

Absolutely do not use this company !!! They are thieves and you have to read every little dot in their contract. I bought tickets from Chiang Mai, Thailand to Bangkok. When I arrived at the counter I was charged $100 above the price they quoted. Calling their customer...
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eDreams
eDreams
Edreams Verified Representative

Hi, apologies for the inconvenience. Send us your details in a private message and we'll look into it. Thanks.http://bit.ly/2fUAbzgRoger - Customer Care

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#1253523
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Edreams - Horrific customer svc

My flight was changed! It is screwing my my connecting flight & hotel reservation i was NEVER notified these changes & when I call fir a refund total time on hold 1.5 hours 3 x I spoke with someone who after I was xplained the wholllle story transfers me to someone who acts as if they can’t hear me & hangs up teporting to bbb
Comment
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1.4
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Edreams Flight Booking
#1246426

Edreams - Booking not confirmed and more money than expected took from paying card
I wrote one positive experience with edreams 2.5 years back. Now, i have almost the same problem, but i am writing here, because they costumer service contacted me when i post something here... Complete booking (STILL not confirmed) was 816 euro. They took, i don't...
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eDreams
eDreams
Edreams Verified Representative

Hi, apologies for the inconvenience. Send us your details in a private message and we'll look into it. Thanks.http://bit.ly/2fUAbzgRoger - Customer Care

Comment 1 comment
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Product
Edreams Flight Booking
#1237939

E Dream is very good in booking flights and charge your Creditcard.. - but if you have any problems - change flight or cancel, don't except to get any help! even when you made Premium Booking they will not answer your Mails -> special adress forPremium! The phone...
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eDreams
eDreams
Edreams Verified Representative

Hi, apologies for the inconvenience. Send us your details in a private message and we'll look into it. Thanks.http://bit.ly/2fUAbzgRoger - Customer Care

Comment 1 comment
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Product
Edreams Flight Booking
#1210811

Dear All, I am sending you this email with regards to a very disappointing experience we had with eDreams and is still open 1.5 year after the incident happened. Since March 2017 I am still waiting for an official email from eDreams on that and to get my money back. ....
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eDreams
eDreams
Edreams Verified Representative

Hi, apologies for the inconvenience. Send us your details in a private message and we'll look into it. Thanks.http://bit.ly/2fUAbzgRoger - Customer Care

Comment 1 comment
Helpful? Yes 1 No 0
1.4
Product
Edreams Flight Booking
I didn't like
  • Difficult cancellation process
  • Customer service
  • Unprofessional
#1206325

I had booked a flight yesterday and I needed to cancel the booking. I have tried to contact with you several several times but I cannot due to the difficulties in contact with you. I called you several times then I sent 2 emails (although there’s no contact with email...
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eDreams
eDreams
Edreams Verified Representative

Hi, apologies for the inconvenience. Send us your details in a private message and we'll look into it. Thanks.http://bit.ly/2fUAbzgRoger - Customer Care

Comment 1 comment
Helpful? Yes 1 No 0
1.0
Product
Edreams Flight Booking
#1204552

Contact Edreams

Mailing Address:
Edreams
601 World Trade Center N, PL6
Barcelona, 08039
Spain
Phone:
(844) 539-6719
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Edreams Products and Services

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Flight Cancellation. Customer service is very poor, they don't want to listen to you. And it is very hard to understand they as well as their location is INDIA! If you are lucky they will transfer to their head office in Barcelona. Each agent is giving you different...
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eDreams
eDreams
Edreams Verified Representative

Hi, apologies for the inconvenience. Send us your details in a private message and we'll look into it. Thanks.http://bit.ly/2fUAbzgRoger - Customer Care

Comment 1 comment
Helpful? Yes 1 No 0
1.4
Product
Edreams Flight Booking
I didn't like
  • Hidden fees
  • Steal money from you
  • No refund policy
#1191185