eDreams
Reviews and Complaints

EDREAMS: UNSCRUPULOUS, UNETHICAL, AND SERIAL SCAMMERS!
I purchased a plane ticket through edreams. Everything seemed fine at first, but 15 days later, I received an email from this "company" for the first time, informing me that they had charged my card £90 for a Prime subscriptionsomething I never requested or authorized.

I had never received any prior communication about this so-called subscription, not even to confirm my flight. They acted with complete impunity and dishonesty, using my personal and financial information in an illegal and fraudulent manner.
A PERFECTLY ORGANIZED SCAM! When I called to demand answers, I encountered their mental exhaustion strategy: They claimed that, apparently, by purchasing the 'cheapest ticket', I had "automatically agreed" to an annual subscription with automatic renewal. They said it was MY CHOICE out of different booking prices which is another complete lie since I was also looking at the prices from the airline and they had the exact same price (NEVER use third parties scamming websites again).

They blamed me for not canceling the "free trial" within 15 days, ignoring the fact that I was never informed or notified. They condescendingly tried to make me feel "grateful" for the partial refund they were offering. FLAT OUT OUTRAGEOUS.
Moreover: During almost two hours on the phone, I was transferred between three agents, having to explain my case from scratch each time. They tried to convince me that the partial refund was being processed, but when I mentioned I had blocked my card (to prevent further unauthorized charges), they transferred me to another agent who repeated the same excuses and ultimately told me: "You need to contact your bank if the money doesnt show up." They conditioned the partial refund on not canceling the subscription, trapping me in their deceitful system.

This is all part of a manipulative scheme designed to frustrate you into abandoning your rightful claim.
MANIPULATION AND LACK OF TRANSPARENCYThis company doesnt just operate as a serial scammer; they also make it nearly impossible to reach their support team. Their emails dont allow direct replies, accessing your "open cases" on their platform is useless, and their agents are trained to mentally and emotionally exhaust you.
Under Spains Royal Legislative Decree 1/2007, consumers have the right to withdraw from any service they didnt explicitly sign up for within 14 additional days after an unauthorized charge. However, edreams systematically violates these regulations, creating a bureaucratic labyrinth to prevent you from reclaiming your money.
REPORTING AND TAKING ACTION AGAINST EDREAMS
I am not the first, nor will I be the last, victim of this company. Complaints against them are flooding the internet.
In Spain, file a report with the OCU and the Civil Guards Cybercrime Unit: Email: sugerencias(at)guardiacivil.orgor through their website (cannot post links)
In Argentina, file a claim through COPREC (Consumer Protection)
Sign this petition against their abusive practices:Change.org: Stop Travel Agency Fraud EDREAMS
Join communities of affected users to expose their atrocities, like the facebook group called 'WARNING!!!

EDREAMS.COM!!! TOTAL FRAUD!!
Edreams is a disgraceful, unethical, and unscrupulous company dedicated to fraudulently taking money from its users.

My time, energy, and peace of mind will not be returned, but I will do everything in my power to expose their dishonest practices and prevent others from falling into their trap. If youve been a victim, speak up and file a report.

Hello I want to cancel Edreams Prime, even though I never agreed to it being activated in the first place. i noticed that Edreams is trying to charge my bank account with a subscription and I immediately want to cancel it as soon as possible.

I have tried 4 different phone numbers to call the customer support directly but none of them worked so I am writing and email.

Below I will give you my account information. Also my Edreams account is registered with this email (drenn.sh@***.com).

Name and Last name: ASDREN SHABANI

EMAIL ADRESS: drenn.sh@***.com

Phone number: +383********

Please cancel it immediately!!!