eDreams
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Centurion, Gauteng
Car Rental Paid in full, however refused to give me a car when I got to the Airport
Good day,
I am writing to express my disappointment regarding my recent car rental booking, which was fully paid for in advance.
Upon arriving at the Hertz offices, I was informed that the vehicle could not be released to me due to a credit score issue. This information was never communicated to me at the time of booking or payment. As a result, I was left stranded with my children and without a vehicle, which was extremely stressful and unacceptable.
Given that the service was denied after full payment was made, I kindly request that a full refund be arranged as soon as possible.
Please confirm the refund process and timeline at your earliest convenience.
I look forward to your urgent response.
Kind regards,
Selina Kadiege
Preferred solution: Full refund
User's recommendation: Do not book Car rental with edreams
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oslo, Oslo County
Bad service and no compensation
My son came early to the airport in Cape Town only to find out he needed a visa to transit in the UK. Now they have flagged him as a no-show, which is not right because he was there early.
I will have to complain and make this known to everyone traveling with BA because there was no compensation and nothing they did to help with anything. They should have asked for a visa when I made my booking. It's not always when we see the fine print. Now I spend over 15 thousand kroner for this travel, and to just lose it like that without any refund, even if my ticket was not a refund ticket, at least to get part of it back would have been some relief.
I paid extra to change to different dates and times, and I am supposed to change the ticket 24 hours before the flight, but how can one change within 24 hours if you only find out at the counter you needed a visa to transit in the UK? This is ridiculous what BA did and also the travel agent. I then had to buy a brand new ticket with another airline. I want to have feedback on this.
Could you at least rebook him to go back to Cape Town from Oslo on 22nd July 2026? Because his ticket allows him to change dates and times.
To at least, when making a booking with British Airways, and the airline knows you will need a visa just to transit in the UK, they should at least flag it when booking the ticket and inform the passengers before they come to the airport to get their visa. It's not clear and big enough on the information page because there is a lot of other stuff there that people normally overlook because it's so small.
- Importance of flagging the customer to inform them of necessary documents
Preferred solution: Full refund
User's recommendation: flag your customers before they continue with booking their flights
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
East Brunswick, New Jersey
Scammers charding our card everytime despite cancellation
Hi
This is the second time in a row you charged our card for Prime subscription despite cancelling it. You are big scammers and we are pissed.
Initially, at first place, I never clicked your ePrime service, and we are still charged for it. For the last 2 times, we are struggling.
I want a decision and want this money back and will make sure to post this on social media so that people are aware of how you are scamming. The email linked to it is amit44@***.com.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Price
I'm looking for the ticket to Brazil on the Momondo site, and I found a good price to Edrams, but when I clicked the price to buy, the price changed totally. Why did that happen? That's not fair to the customer.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
Cancel my Prime subscription
Hi
I've contacted your 021300**** number for a week, asking to cancel my subscription with no one answering my calls, just stupid remote talking in the background for over 20 minutes, wasting my airtime. I want you to cancel ASAP.
I am tired of this. I even tried contacting you on social media.
Your customer service is very poor. I don't want to lie, but you say 24/7.
Preferred solution: Cancel subscription , I am never booking through them again
User's recommendation: Prime will never assist you when you call them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Unauthorized withdrawal from account
Geachte eDreams Prime-team,
Mijn naam is Diako Hasanvand en mijn e-mailadres is diyakohasanvand@***.com. Op [datum] is er 89,99 van mijn bankrekening afgeschreven met de vermelding eDreams Prime.
Ik heb echter geen abonnement bij eDreams Prime actief.
Ik verzoek u vriendelijk om: 1.Het abonnement onmiddellijk te annuleren. 2.Het bedrag van 89,99 volledig terug te storten.
Ik verwacht een snelle oplossing voor dit probleem.
Met vriendelijke groet,
Diako Hasanvand
diyakohasanvand@***.com
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bern, Bern
Worst travel booking experience – avoid at all costs eDreams
This was an absolute nightmare from start to finish.
Everything about eDreams is bad: Call center: useless, unreachable, or agents give wrong information Chat service: slow, automated replies, no real help Refund process: terrible, confusing, and feels intentionally delayed Transparency: hidden charges and misleading Prime subscription Customer care: no responsibility, no solution, no follow-up
I spent hours trying to contact eDreams, eDreams support, eDreams customer service, and every time it was the same story: excuses, delays, and no refund.
This company wastes your time, your money, and your energy.
The booking experience is misleading, and once they have your money, eDreams does not care anymore.
I strongly warn everyone:
DO NOT BOOK with eDreams. Avoid eDreams.
Stay away from eDreams Prime.
Book directly with airlines instead of trusting eDreams.
One of the worst online services I have ever used. 1 star is still too much.
User's recommendation: DO NOT BOOK with eDreams. Avoid eDreams. Stay away from eDreams
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lisbon, Lisbon
Refund payment
Subject:
Dear Edreams support team,
I noticed a charge of 89.99 on my Edreams account. I don't have an active subscription with your service and I didn't authorize this payment.
I request, please, that this charge be refunded immediately. I also ask for confirmation of the refund and details on how this charge occurred.
Details:
Billing date: [16-11-25
Value: 89.99
Email-Shivdyal94singh@***.com
Account/card used: [9165
Name-Shivdyal singh
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Zagreb, Zagreb
COMPLAINT
WARNING STAY AWAY FROM EDREAMS PRIME.
I cancelled my subscription, yet they still charged me 79.99 without my consent. This is not a mistake its a scammy business model that traps customers with hidden renewals.
Customer support is useless. Do NOT trust this company.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naples, Naples
Resolved: Amansinghaman9901@***.com
Company fixed the issue and I have been provided with partial refund.
I can not purchase prime but he can give automatic and take 100 euro and please give refund i not take prime
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are just a thieves
Simply avoid this company at all costs
I found out about a month ago. There was a very complicated way to finally get someone on the phone and on top of that, there was no phone number in Switzerland nor a free number. That call cost me another 60 francs! After that conversation, I received an email saying that my membership had been cancelled and I would not be charged again for the membership fee (9.99 USD a month).
Yet I have been charged again!
I have no option left but to cancel my card and have a new one issued by the bank. So much for e-dreams, better yet, e-nightmare!
- Keep charging your card for subscription
- Customer service basically not existent
- No actual savings
Preferred solution: Full refund
User's recommendation: Avoid at all cost, far better to use the flight company directly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nairobi, Nairobi County
Refund of wrong subscription
I was wrongly debited 12,945 sh on the 20/11/25 at 9:54 am in my account over a subscription I know nothing about. As far as I know, I have never subscribed to any of your annual subscriptions as claimed above. I would kindly like to request a refund with immediate effect.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dublin, Leinster
Subject: Payment successful but no booking confirmation received
Predmet: Platba úspešná, ale potvrdenie rezervácie nebolo doručené.Objednala som vcera letenky a doteraz mi neprisiel potvrdzujuci mail.Platba prebehla uspesne.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Thessaloniki, Central Macedonia
Unauthorized eDreams Prime charge – remove my card & refund
Hello,
I did not authorize or purchase an eDreams Prime subscription, yet 99.99 was charged from my card.
I have already cancelled the Prime membership, but your system does not allow me to remove my card from the account. This situation is unacceptable.
I am requesting that you:
1. Immediately remove my payment card from your system
2. Refund the 99.99 unauthorized charge
3. Confirm in writing that no further charges will be made
Please treat this as an urgent matter. If this is not resolved promptly, I will proceed through my bank to dispute the charge.
I look forward to your immediate response.
User's recommendation: let the customers remove their cards, now will i be charged again in the future as i cant remove my card?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sanliurfa, Sanliurfa
The company has no customer service
On October 16, 2025, I rented a car from Diyarbakır Airport with reservation number TR870717****90. Due to a name difference on the card I used to pay, my car was not delivered, I was not refunded, and I cannot reach eDreams.
As a consumer, I am a victim.
I expect this issue to be resolved quickly. #ConsumerGrief #RentingProblem
Preferred solution: Full refund
User's recommendation: Never trust eDreams
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This also happens to me. Edreams is fraud and scammers. Be aware, once they have your banking details, the deduction monthly never stop