I booked 6 flights for my sisters hen weekend but 9 hours due to flying i recieve a message in there edreams app on phone says sorry for inconvenience flights been cancelled as it was two in morning I couldn't contact them or Ryan air as closed I managed get through at 8 to be told flights had not been cancelled she said you are at airport I said No I'm not after reading that message I didn't risk being stranded at airport I am demanding a refund
I think it's disgusting way been treated by edreams I rang over 50 times to be told it's not there app when quite clearly it is
More Review Details
|Exchange, Refund and Cancellation Policy|
|Discounts and Special Offers|
|Product or Service Quality|
|Number of Destinations|
|Value for money|
What I liked
What I disliked
- Cancelled my booking without notifying me
- Lack of human customer service
- Non active e-mails
- Refund policy
- Wrong booking information
- Price deception
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Review category
- Travel Agencies
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