Not resolved
1 comment

We booked a holiday almost a month ago and have not as yet, had any confirmation of the hotel.Getting through on the telephone is a nightmare with the people not able to speak good English.

They say they couldn't get the outward flight but that the return flight is ok. As yet though being promised over and over again - we have not been given any details about the hotel they sold us.

On our last call they said as yet they had not sorted out the hotels for September and yet the holiday sold clearly gave us the hotel we wanted.BEWARE

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Edreams. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Edreams.

Check out the best and the worst companies in Travel Agencies category for more informed decision or compare Edreams to other companies on our site.

Had an Experience with Edreams?

Write a review

Comments

Terms of Service
Post Comment
Cancel
eDreams
Barcelona, Catalonia, Spain #1129622
Edreams Verified Representative

Dear Customer,

Thanks for posting your review and bringing this matter to our attention.

In order to check your hotel booking status, please kindly update your review and provide us your booking code so we may check our records and advise you as expected.

We hope to be hearing from you soon.

Kind regards,

John - eDreams Customer Care Team -

You May Also Like