Not resolved
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
3 comments

Be carful people!We can cancel a flight but edreams does not want you to do it of course!!!!!

People at the help desk of edreams are all liars they pretend they can not but it is actually possible within the 24h of the booking without any fees of course (except if it's a low cost company of course) this a rule and you can confirm this info by calling the airline directly. Edreams will do everything in its power to prevent you to use your right if you unlucky book a flight you should have not or if you made a mistake like I did.

Dont waste your time and if you need to cancel a booking within 24h because you realized you made a mistake call the airline directly and then call back edreams!

Your booking Is never confirmed by the airline before 24h but edreams takes the money straight away that's why they don't want to help you cancel your reservation.They will use excuses like: "you can do it if you booked on edreams.net but not on edreams.com or ca" or " you can do it within a calendar day but not based on 24h" or "you could do it 12h ago but not anymore" or "you can cancel but it will cost $50+20% from the airline" all those are lies!

This a review for edreams but this is also my best advice for customer like me who got fooled by edreams

Reviewer is in unhappy mood. caroooa stated that there is a room for improvement of bad client service do not apply rule. Please immediately contact the author of this review to discuss poor customer service of edreams flight booking and associated monetary loss in the amount of $1720. Edreams needs to issue a full refund according to poster's claims.

Other people also mentioned edreams flight booking in their reviews. You may find this information helpful for further shopping at Edreams.

Had an Experience with Edreams?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
San Pedro Mártir, Ciudad De México, Mexico #1330642

I want to cancel my flight because , I did it within the next 24hrs but your company didn´t let me I want ALL my oney back¡¡

Anonymous
Gentbrugge, Oost-Vlaanderen, Belgium #1290913

I try to contact Edreams for cancel a booking but its not possible,

i hope they can contact me, but i speak dutch, so that's a problem i think

my phone number is +32485570375

my E-mail : rik.moens1@skynet.be

eDreams
Barcelona, Catalonia, Spain #1229959
Edreams Verified Representative

Dear Caroline,

Thank you for taking your time to let us know why our service had not met your expectations.

We kindly remind you that every booking, except a budget flight reservation, could be cancelled under a full refund condition within the calendar day of booking. Kindly refer to the eDreams T&C you read and accept at time of the purchase.

Please do not hesitate to indicate your eDreams booking reference replying a private message would you wish us to check your case further.

Kind regards,

Nicole - eDreams

You May Also Like

Edreams - Extortionate fees charged for absolutely nothing Edreams "I telephoned eDreams to make a booking, being seduced by their advertising cheap flights on google. I really wish I'd booked direct with the airline now!! I was..." Read more We have had a great time at the Omni Cancun...we cant stay enough good things about Omni & BookVIP! Bookvip "We booked this package through BookVIP and were a little skeptical at first at the savings but glad we did! We loved the cleanliness in room and throughout resort, friendly..." Read more Travel Advantage Network - HORRIBLE Travel Advantage Network "Third time using it in 12 years.Im at Myrtle Beach Resorts Five Seasons and it is DREADFUL.So upset. Ive called over 10 times & TAN..." Read more Onetravel - ONE TRAVEL & CHEAP O AIR Atrocious service, FRAUD Onetravel "I never write reviews and here I registered only to write this one. I present here my email that I wrote to One Travel as well as my little "research"..." Read more Under Armour - Valsetz tactical military boots Under Armour "These boots were regularly priced for about $ 130 and were on sale for about $ 120. I work in security and do a lot of walking so I bought..." Read more Kenneth Cole - WALLET DEFECTED ,WITHOUT USING IT WAS TORN Kenneth Cole "WORST PRODUCTS....INFACT SPURIOUS MATERIAL USED..... NO COMPARISON WITH MK OR WITH COACH...KENNETHCOLE REACTION ....A BIG NO TO KENNETHCOLE REACTION... THE COMPANY HAS NO ANSWER.....THEY SAY GET IT REPAIR FROM A..." Read more Top Top Renovation LLC is Top Top Unprofessional Top Top Renovation Llc "In mid-September 2017, we needed a handyman to do a series of home improvement work in our Fort Lauderdale, Florida house. Improvements would include dry wall repairs, install new bedroom..." Read more Calatlantic Homes - Buyer Beware Calatlantic Homes "Garage door wood shrunk and left unpainted grooves in door. Builder says "sorry, paint touchup already done". Ours is the only garage door on street that looks this bad. This..." Read more